[Resolved]  Safexpress — Damaged goods & staffs misbehaving

Address:	Tiruchirappalli, Tamil Nadu, 620015
Website:	www.safexpress.com/faces/logistic-services-campus2home.jspx?_afrLoop=60294705846840529&_afrWindo

Way Bill Number: 45991092. I was shifting from my college at Hyderabad to my home at Trichy. I have sent 2 cardboard boxes and a suitcase via Campus2Home safexpress service. They promised that the goods will be received in good condition. I received them on 18th march 2016.

The boxes torn open at the edges and the suitcase was full of dent and dust in bad condition( attached the pictures along). The suitcase was not even wrapped with polythene cover. The total weight was 41 kgs. They charged us for 70 kgs. I chose cash on delivery option. The bill was around Rs.2231, we paid Rs.1700 and asked for reason behind such bad condition.The staffs replied in an uncouth manner. Their driver raised his voice demanding for money. After having spoken with their area sales manager Mr. Eshwar, (Trichy), who was courteous enough to understand the issue. the staffs left. Then 2 hours later delivery manager Mr. Periyasamy, (Trichy) came inside our home along with two more labours and blackmailed us of manhandling. He did not leave our house till we paid him the remaining amount Rs.500. His language, attitude was threatening. We were fortunate that my dad was there at home. This is not the way you treat your customers.

Rowdyism is not expected from such a brand. We live in a good neighbourhood and I feel ashamed for choosing this service.

We expect a refund for the damanges and the mental torture caused by your staffs along with an apology.

Thank you.