[Resolved] Safexpress — delay in shipment

Srinivas Sri Perumbuduru

from New Delhi, Delhi

Address:	New Delhi, Delhi
Website:	www.safexpress.com

Waybill: 57755618
Origin: Gurgaon(Haryana): Pincode: 122002
Destination: Karur(TamilNadu): Pincode: 639111

My requirement was to send a box of 26kg from Gurgaon(Haryana) to Karur(TamilNadu). I called SafeExpress and the "Safe expert" in customer care told me it takes 1-2 days time by air and costs Rs. 4, 800. I sent it on 20th Jan 2018 and it was supposed to reach 21st or 22nd.

I agreed because I was in urgency to send the package. A friend was supposed to take that package outside India. The package was delivered on 25th Jan 2018. It took 5 days time and I paid 5 times the price of by road.

The worst part is customer care. Some supervisor named "Varun" gave me fake complaint number and later I was told there is no Varun and no complaint. Now I'm trying to call customer care, they are saying "hold the line" and they just cut the call.

Now I need to spend more money to send the package outside India. Never trusting this service again. Who ever is reading this, strongly not recommended to go with this company.

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Mar 1, 2018

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2018

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you shortly.

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Comments

Rana1912

from Dhamtari, Chhattisgarh

I had sent by bike from pathankot to mhow .I had handed over my bike with rear view mirror but I haven't received these . Moreover fuel tank of my bike has been damaged badly.