[Resolved]  Safexpress — Delaying the pickup and highly unprofessional behaviour

Address:New Delhi, Delhi, 500032
Website:www.safexpress.com

I have registered a pickup request for 1st may a week before i. E. On 25th april. I got confirmation mail too. They provide boxes by themselves to pack your luggage. They called me twice that your pickup is confirmed and when i asked them about boxes that i have not received boxes yet, they said they will update me shortly. Today is 1st may, the day of my pickup and i have not received boxes/cartons yet. When i called them they said we cant arrange your pickup today and asked me to cancel my request. I mean seriously, such a big company and showing height o[censored]nprofessional behaviour. Now i have flight tomorrow early in the morning and safe express has denied from their duty and asking me to cancel my pickup request. I will never ever recommend safeexpress even to my enemies.
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May 2, 2017
Complaint marked as Resolved 
quick response, put great effort to resolve th issue. just hoping that luggage reaches safely and on time.
Safexpress customer support has been notified about the posted complaint.
Verified Support
May 01, 2017
Safexpress Customer Care's response
Apologies for this experience, please share your contact details we would connect with you.
May 01, 2017
Updated by unknown_
I cannot share them here in public. My request number is REQ[protected]
Verified Support
May 01, 2017
Safexpress Customer Care's response
Sure we are arranging a call back from our concerned team. Your issue will be resolved soon.
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