[Resolved]  Safexpress — Goods not deliver

Way Bill No 99070510
My shipment, as per the tracking ID, has reached Nagoan Assam on 11.10.2021, the actual destination is Haflong NC Hills, pin 788819. It's already 16 days But, Safex express has not yet delivered it to my home. I have been calling its Nagoan branch relentlessly for days and nobody answers my call. I also filed a complaint through their customer care service more then six time, yet nobody has emailed or messaged me regarding the status of my complaint. I am worried about whether my shipment is safe and secure. I urgently want Safex express to get my shipment delivered from their warehouse in Nagoan to my home address.