[Resolved]  Safexpress — Horrible service- pickup delayed and no accountability

Address:

Kolkata, West Bengal, 700075

This is the most unprofessional mover I have dealt with. Requested a pickup yesterday. No one called up today to coordinate. Waited till afternoon and then called the customer care. They provided details of some BPA who told me she hasn't received any such request. Then however she obliged me by assigning someone who said he'd come at 6 whereas their official pickup time is till 5. He didn't call back and on further enquiry of his whereabouts, the BPA (sangita, contact [protected]) switched off her phone. Now on further call to the customer care, their server is down and they can do nothing about the one day delay that they have caused to me. Wonder how does the business work. My consignment was to be shipped from Kolkata to Hyderabad. My pick up id- [protected]