Safexpress — Lost my parcel

Address:	400076
Website:	www.safexpress.com/faces/HornPlease.jspx?_afrLoop=66698490067616466&_afrWindowMode=0&_afrWin

I lost the parcel in jan but there was no reply from the courier company. there was no apology no response. from jan i m trying to contact them but no reply. finally when i wrote everything on fb then they contacted me gave a pitty amt of 8k which is not even the amount of the stuff that i have lost. the staff poonam is so rude disgusting she is talking as if she is giving me the money from her pocket, she said i dont people then what shall i do. i have atleast informed you, what if i wudnt have informed then waht wud u do. this is the way she speaks to customers wow. she deserves a customer service award. there is no email of the higher management or something like a nodal officer as they dnt want the management to know that there are problems happening.
44956674: parcel no
jan 2016 the date of courier sent from del to mum