Safexpress — My package hasn't been delivered

Address:

Bijapur

Way bill no.[protected]
The package was picked up on 18th march from asansol and was supposed to be delivered to bijapur within 4-5 days. It did reach safex bijapur office in a week but its not being delivered to the location. Their office is far from the delivery location.
I have tried reaching to customer care multiple times. They say they will deliver it within a day and then it doesn't happen.

I am really frustrated by the service i have paid full in advance. The company's customer service is not upto the mark they ignore the calls and Don't take the complaints seriously.