[Resolved]  Safexpress — No response from the pickup team

I had my details registered on 9th june 2020 for pickup request. The delivery agent has no sense of responsibility of getting the cartons delivered. I have been trying to contact the person but there is no response. I had clearly mentioned to the customer care team that i have a flight on saturday and i require to pack everything which will take time. But they have failed to understand the urgency of the situation. I will also be escalating it to higher authorities to make them realize that such a big logistics service provider have such a lousy service. Pathetic experience already!!!