Safexpress — Non delivery of booked items

Sir,
I have booked six trunk boxes of household items from jaisalmer (Rajasthan ) to Bageshwar (Uttarakhand) through safexpress courier service on 12 mar 22 vide waybill no 99044498. While tracking online it is showing that the items are reached at safexpress hub nainital on 21 mar 22, but the delivery of the items is still pending. The items have not been delivered so far at destination place (Bageshwar). I have also spoken to the safexpress courier person three to four times at nainital hub but he is not giving any satisfactory answer and saying that the items are on the way. whereas the destination place(Bageshwar) is approx 130km from Nainital.Please look into my matter and help me to get my items as soon as possible.