| Address: | New Delhi, Delhi | | Website: | www.safexpress.com/index.html |
I booked my consignment (3 boxes) from hyderabad to bangalore on 9 october 2017. The consignment was important for me, so before booking i enquired with safex experts for time duration they need for the delivery. They promised that they will deliver it within 4-5 days. The consignment reached in bangalore on 14 october as shown by their online tracking service. The waybill number is 51201502. But it is still undelivered to the mentioned address. After contacting so many times to their customer care support, i didn't get any satisfactory response. Moreover their executives provided me with different responses regarding my consignment and false promises for delivery. On 28 october, i came to know via one of thier experts that one of my consignment is missing and they need to time to track it. Moreover they were reminding me about the money i have to pay as the payment mode choosen was cod. Every time their customer support has a lame reason that their bangalore center is piling up with the consignments and they are not able to deliver it on time. This is not a customer's problem, if they don't have the workforce and can't provide the service on time. Then why to make fake promises and why to run the service?
As far as service is concerned, i having the worst customer experience and their customer support is not at all satisfactory in any way. I would have choosen any other courier service at cheaper rate. No courier or logistics service provider takes 1 month for the delivery.
That consignment is important for me, if it's still undelivered for more 1-2 days. Then i will be forced to take some legal action. Was this information helpful? | 
From Bareilly to Bangalore
Date of booking[protected]
Reached at Bangalore on[protected]
Not delivered the parcel yet
Is it safe express OR LATE EXPRESS ?
Please don't be careless.
Looks into the matter and take necessary action.
I wish God help your other clients.