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Safexpress — Not delivered for more than one month

I am very unhappy with safexpress service and customer service of safexpress.It has been more than one month and my parcel is not delivered. Even it's customer service is Not able to answer me.
Online tracking shows my parcel is in Jammu for more than 25 days
No update.
I'm facing a lot inconvenience due to this.
Very bad service.
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Comments

We are extremely apologetic for the inconvenience caused to you. Please help us with your name, Waybill No. and contact details to assist you further.
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We are extremely apologetic for the inconvenience caused to you. Please help us with your name, Waybill No. and contact details to assist you further.
Reply

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