Safexpress — Not delivered important items/ goods in given time frame

Address:

Jodhpur cantt Rajasthan

Respected sir
I was booked my important household items on 28 November 2021 from Hooghly (WB) to Jodhpur (Raj).
Rep of Safeexpress confirmed me that the goods will reached at Jodhpur on 2nd Dec 2021 in any condition. But I haven't recd my goods till date where's I have pay full amount of rent.
You are requested to trace out my important goods so that I can be saved from heavy loss