[Resolved]  Safexpress — Overcharging and broken item

This is regarding the WAYBILL NUMBER:[protected] and[protected].

I and my friend had to get our belongings couriered from our hostel (IIT Roorkee to Home, Kolkata). I had called up the nearby Safexpress center (+[protected] to inquire about the charges (Roorkee to Kolkata) for the campus to home service with carton boxes provided by the company. I was told it will be Rs. 590/- per box+300+ 18% tax.

Later when the pickup boys arrived they charged us Rs.690/- per box+300+18% tax and on objection, they reduced a slight amount of about Rs. 300 on each bill. To our surprise when the boxes were delivered to our doorstep we found that the S.N.S.D. copy (carbon copy) had no amount mentioned. It was just written "Paid".

To cross confirm I made a fresh online request for the pickup for the same location and the Safexpress agent called me up. He too told me that the charges are 590/- per box+300+18%tax.

It clearly shows that I have been overcharged by the staff. It is a clear case of cheating and fraud within the company as well as with the customer. I have attached the picture of the CONSIGNOR COPY and S.N.S.D. copy for both the WayBill.

I also found that two of my belongings (wall painting and a candy jar) were broken during the transportation (image attached).