Safexpress — Package still at location for 2 weeks: waybill[protected]

Aman Hasan

Jul 21, 2022

Address:

Guntur

Waybill:[protected]

I have dropped my motorcycle at Leh, Ladakh on July 9th to be delivered to me. But my bike is still at Leh branch office for the last 2 weeks. I have called the customer support 3 times this week all they do is disconnect my call. I have faced a bad customer support from SafeExpress team all the 3 times, once they just didn't even speak on the call.

I just want my bike to be delivered to me soon. It has been already 2 weeks and it didn't even start from the sipping office. I spending my own money to travel all these days and I don't know how long still I have to spend my own money to travel. I have paid around 9000 to ship and 1000 for packing charges at Leh, even after paying this huge amount the bike is still not delivered to me.

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Safexpress customer support has been notified about the posted complaint.

Jul 22, 2022

Updated by Aman Hasan Now thier customer support number [protected] is also not working.
I am very much frustrated with this right now.

Verified Support

Jul 22, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

Jul 28, 2022

Updated by Aman Hasan It has been 3 weeks now, still i don't see any progress in the shipping.
This is my phone number [protected], please call me or let me know whom do I need to speak with.
I need my money back or I want my bike to be delivered this week.

Sep 07, 2022

Updated by Aman Hasan More than 2 months now since I shipped my bike through SafeExpress. My bike was totally damaged when I recieved it on August first week. It took them 1 whole month to deliver it to me. They said they will compensate for my damages but I haven't had a response from them for a month. Still waiting on their response regarding the damages.
This is totally unacceptable, for the last 2 months I have been on calls continuously asking for the status and waiting for their response.
I don't know if this is only happening to me or SafeExpress just has a ### CUSTOMER service.

I am never ever going to SafeExpress again neither am I suggesting them to anyone.

My only request is to just pay me for the dama

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Comments

Aman Hasan

Jul 28, 2022

It has been 3 weeks now, still i don't see any progress in the shipping.
This is my phone number [protected], please call me or let me know whom do I need to speak with.
I need my money back or I want my bike to be delivered this week.