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Safexpress — Parcel delivery delay

Waybill no: 88405441

It has been 6 days since the parcel arrived in destination warehouse. But I am yet to receive the package. Everyday the call center people give the same excuse that "it will be delivered today". I have to wait for atleast 30 mins whenever I call their call center. And they never callback or respond to emails. Nowhere to register complaint also.

Please deliver the package immediately. It has been 2 weeks since the items were picked up.
For the rates you charge, the service is pathetic.
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Apologies for the inconvenience caused, please share your waybill number and contact details so that we can assist you in a better way.
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Arakon's [Complaint's author] reply, Oct 13, 2020
Waybill no: 88405441
Contact No. 7795328020
Safexpress Customer Care's response, Oct 13, 2020
Verified Support
Thank you for sharing the details, we have escalated your complaint to the concerned department your issue will be resolved soon.
Received the parcel yesterday
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