[Resolved]  Safexpress — poor response, wrong commitment and goods delivered damaged badly

Address:Gurgaon, Haryana
Website:www.safeexpresspackers.in

1- 19th august one gentleman came ([protected]) for quote and given quote inr 18, 000/ inclusive all. After loading the goods they have shared it inr 23482 after some argument it was closed in inr 20414/.

2- i have paid the full amount and it was expected to delivered by 23rd august as per your people commitments.

3- i called on 23rd then they said it will be delivered on 25th (Friday). Today morning your carriage truck reached by 0700 hrs and asked my spouse to arrange unloading by own but after some harsh discussion they arranged to unload it. Once we saw all the goods was badly damaged.

4- i called at [protected] but no response then i sent the whatsapp images to this no who was sent me msg invoice for payment -[protected], he is also not responding even reading my msg. I have asked to share your senior no but he is not replying. I have asked your escalation matrix to sent e mail to [protected]@ e mail id but no response. I have drop msg on fb also but no response.

I never seen such unprofessional approach. Please let me know that how can you compensate this damages of my expensive goods.
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Sep 25, 2017
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2017
Safexpress Customer Care's response
This company in no way connected to Safexpress. Our only website is www.safexpress.com. For next time, please visit our website to book your consignment.
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