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Safexpress — Received fully damaged scooty and luggage trunk

My scooty and trunk was booked from Lucknow to Chabua Assam through safeexpress. Waybill no. is 91478130. I have received my scooty fully damaged and battery being stolen from it. Also, there are dents allover the trunk (fully damaged). Kindly compensate me with the amount of damaged and stolen items. Also, take necessary action against your safeexpress staff for damaging and stealing.
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Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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How can you write that complaint is resolved. It is still pending and I am not getting any response about the status of my complaint. Kindly expedite otherwise I have raise this against your company in consumer court. Complaint is still pending.
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