[Resolved]  Safexpress — safe express tracking site showing waybill undelivered

Dear sir,

I had booked your transportation service for my luggage from old rajendra nagar, new delhi to srikakulam, andhra pradesh. They took rs. 1000 per box and an extra 1500 for home delivery (Total 6500 for 98 kgs). I had paid the money to the executive through phone pe on 28th may, 2020. So i was tracking for my parcel and it shows way bill undelivered. I tried contacting customer care but there is no response. I tried to contct local agent but i couldnt find their adress. I kindly request safe express to please update me about my consignment and its where abouts. I request a call back to my no. As soon as possible.

Thank you,
Harish
[protected]
Way bill no. 85668830
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Jun 12, 2020
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Verified Support
Jun 09, 2020
Safexpress Customer Care's response
Please accept our sincere apologies. We are escalating your complaint to the concerned department. Our representative will get back to you soon
Jun 10, 2020
Updated by Dharmana harish naidu
Dear sir, i had given compliant to your customer care executive . there is no response or any follow up call till now and its been 48 hrs. Please do respond . Its such a pathetic service..

thank you
Verified Support
Jun 10, 2020
Safexpress Customer Care's response
Your issue has already been forwarded to the concerned team. Please give us a little time to sort this out.
Complaint comments 

Comments

I am having the same problem. I ordered an item on Amazon, and the item was out for delivery yesterday. It was undelivered -- I do not know why as I have been at home all the time. THe waybill number is 91310167

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