[Resolved] Safexpress — Service, response and recklessness

sandeep kumeri

from Hyderabad, Telangana

Address:	500032
Website:	www.safexpress.com

I have booked a pick up on 12th November from hyderabad to chandigarh. They told that the pick up will be taken on 14th November and told that the person will call before he comes. I didn't get any call from anyone. Indeed I called customer care for the status. They asked for apologies and said that they will send the next day. This has repeated for three times. After 10 days that is on 22nd November I got a call from safexpress guy asking for the pick up. Don't it sounds ridiculous? and even saying that the customer's number is not reachable. Do customers look like senseless? we would have got atleast one call. Very very poor service. I can feel the arrogance in their way of talking to the customers. I will strongly discourage anyone if they are going for safexress. Please take action and avoid such problems.
Please find the phone numbers that they called from [protected], [protected].

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May 10, 2017

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2016

Safexpress Customer Care's response We are extremely sorry for putting you in such situation, please share your contact details, our concern department would like to connect with you.

Nov 23, 2016

Updated by sandeep kumeri Please find my contact Phone: [protected] and make sure that the issue is resolved. I had spent my valuable time and money to travel. The request number is req[protected]. Please check the details of the pick up date and time. This might have closed by your pick up guys. Please check and I hope my concerns will be attended with your prompt service. Expecting your service to redeem my time and money.

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Comments

Richa_pu

from Allahabad, Uttar Pradesh

I have placed a pickup request on[protected] from pondicherry university. They have pickup my request and delivered two boxes of mine on[protected]. One of the box contain induction cooker that is now completely broken its glass plate. I have kept it in a separate box so that it will be safe while traveling but still i got the damaged product.