Safexpress — Undelivered Parcel - The Sleep Company Order # 20105427

Safexpress — Undelivered Parcel - The Sleep Company Order # 20105427

S Sanal Thazhathu Varium Oct 26, 2023 Oct 26, 2023 This thread was updated on Oct 26, 2023

We have had pathetic experience with Safe Express for the delivery of our order paced thru THE SLEEP COMPANY for the delivery of mattresses. They have brought our shipment and refused delivery to our flat which is in the 5th Floor. They are insisting us to take the delivery at the ground floor of the building. The courier has been adamant and rude and returned the package without delivering it to our flat! Such companies should not be dealing with the service industry at all. I am based outside India and the receiver of the package was my parents and the courier expects the old age parent's to take the delivery at the ground floor and hand carry the heavy items to the 5th floor ? Its a brand new building and has got Service lifts available - why does the courier not deliver it at the doorsteps ? Was this information helpful? No (0) Yes (0)
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Safexpress Customer Care

from Gurgaon, Haryana

Oct 26, 2023

Verified Support

We are extremely apologetic for the inconvenience caused to you. Please mail your details to [protected]@safexpress.com or reach us at[protected].

Sanal Thazhathu Varium's [Complaint's author] reply, Oct 26, 2023

Undelivered Parcel - The Sleep Company Order # 20105427 / Safe Express AWB # 100008184625

Email to this id [email protected] is not working..

Team @ Safe Express

We have had pathetic experience with Safe Express for the delivery of our order paced thru THE SLEEP COMPANY for the delivery of mattresses.

Courier have brought our shipment and refused delivery to our flat which is in the 5th Floor. Courier person was insisting us to take the delivery at the ground floor of the building. The courier has been adamant and rude and returned the package without delivering it to our flat!

Such behavioral people / companies should not be dealing / serving in the service industry at all.

I am based outside India and the receiver of the package was my parents and the courier expects the old age parent's to take the delivery at the ground floor and hand carry the heavy items to the 5th floor ?

These are 3 x Mattresses and 3 Sets of Pillows ordered thru THE SLEEP COMPANY and worth over 100K. We have notified THE SLEEP COMPANY as well about this unacceptable courier attitude and holding back the delivery.

Its a brand new building and has got Service lifts available & why does the courier not deliver it at the doorsteps?

Please ensure that our shipment is delivered asap safe and at our door steps immediately.