[Resolved]  Safexpress — Unethical price charged without information

I booked various parcel from safe express bulandshahar. I was new to safe express. The personal dealing in bulandshahar office didn't inform me about to pay or paid options. When extra charges above builty was asked from customer than i came to know wht is to pay . After complaining he is giving lame excuse that yaha se sab to pay h jata h. Wht rubbish. First to he sent builty in night 11.30. When I saw it I was shocked.
300 bill charge, fuel surcharge, gst and it become double of actual freight. Anyways these are regular . Second issue I faced was of safe extension kind of thing. Value of product 1000 rs. Builty charge 2800. When I enquire he said 1500 charge h. Maine kaha bhiya ap batao ge na ek baar ke delivery nhi h safe extension lagega aur 1500 charge lagega. After knowing and seeing builty sent at 11.30 in night, from morning I m in touch with that guy and ulta wo mujhe suna raha k bhiya sabko pata rehta h. How can this assumptions work. It was first time and I don't know. Its ur duty to inform before sending. Now I m telling to stop my parcel at noida I ll pick from there pls don't send forward. But he is so arrogant that he is not responding. System me chad gaya h kuch nhi ho sakta. Are system company chalati h ya insan. Kyu ni ho sakta. Pls stop cheating us pls stop my parcel, I ll not pay any amount for below pod num.
95186781 dated June 7, 2021.
Pls stop parcel I ll not pay any charges.
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Aug 6, 2021
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2021
Safexpress Customer Care's response
We sincerely apologize for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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