Safexpress — Unwilling to deliver AWB 43937869

As per Safexpress website my shipment vide awb 43937869 had been received at the Safexpress Kolkata HUB on 8th october 2015. It was supposed to be delivered by 13th October 2015. On contacting their helpline, I was told that due to heavy bookings they were unable to deliver the same within time and expected the delivery to be made by 15th October 2015. i have contacted their contact centre and have spoken to multiple supervisors by the name of Abhishek, Arshad, Pratibha and Surinder, who have repeatedly misled me into believing that it would be the delivered the very next day. Today, on 05th November 2015 I am forced to write on this forum, as Safexpress is extremely unprofessional and inefficient in servicing their customer and is unwilling to deliver my shipment.