Sagar Hospital — inappropriate treatment and billing

Dear mr mahendra,
I am dr. T. Chandrappa working in cambridge, england. I am reporting a complaint about your hsopital and the staff who treated my mother. My mother mrs. Hanumakka was seen by dr. Ropa rachel on the 18th at malathi mallya hospital and was advised to get admitted at sagar hspital, tilaknagar.
She was admitted on the 19th at your hospital. My concerns are that she was treated inapropriately, given very poor and dishonest information and in the end billed inappropriately as well.
Dr. Roopa rachel was dishonest in dealing with her. The patient and the family were intimidated and convinced to get her admitted in the first place.
She was told that she needs a video bronchoscopy. I understand it was not done on that day and blamed the patient. But my mother denies uncoperative to the doctors. She was taken to icu and bronchoscopy was attempted by the anesthetist and not dr. Roopa rachel as promised. I doubt if she is skilled to do that procedure. My mother had a complication and we were not given full information about what happened inside. We were told that procedure will be done next day ie 20th. But it was not done and she dicharged the patient with out the procedure. Patient and the family were intimidated and told that she has tb but there was no evidence. She advised us to start the treatment strightaway. We have since found out that there is no tb.
We were billed 45000 rupees. I understand that the hospital has charged us icu bed charges allthough she was there only for a procedure.
As a family we are very disappointed and upset. I tried to speak to the doctor but she did not give answers to what exactly happened inside the icu.
I would like you to investigate it and find asnwers for us.

You can email at chandra. [protected]@gmail.com