Sahara India Pariwar — not received any amount after maturity

My father had purchased following 3 certificates from sahara india bhawan, 1-kapoorthala complex, aliganj lucknow - 226024 (U. P)
1. Sahara q shop with particular "advance for q shop goods plan h" dated: 06.10.2012, receipt no. [protected], amount: 2 lacs.in this the maturity amount after 6 years will be around 2, 80, 000 and tenure: 6 years.
2. Sahara q gold mart limited in the name of ms. Shashi tiwari, dated: 12.09.2012, receipt no. [protected], form no.[protected], gold quantity: 208.500 gm, in this the maturity amount will be above gold quantity or gold value: 640616.25 and tenure: 5 years
3. Sahara q gold mart limited in the name of ms. Shashi tiwari, dated: 12.09.2012, receipt no. [protected], form no.[protected], gold quantity: 57.500 gm, in this the maturity amount will be above gold quantity or gold value: 176668.75 and tenure: 5 years
In the above reference please inform the procedure to get the refund as lock-in period is already completed for sahara q gold mart limited and for sahara q shop the maturity will be in next year.