Sahara Q Shop — no payment even after maturity is over

Address:

97, Mayur residency, Faridi nagar, Lucknow, Uttar Pradesh, 226015

With due respect i would like to bring in your notice that my parents have invested in two seperate q shop bond as mentioned below,

Owner name: meena devi
[protected] amount: ₹ 84800, dated: 23/07/2012
[protected] amount: ₹ 103650, dated: 28/07/2012

Both the policies has matured in 2017 but we have not received the maturity amount yet. Even after following up dozens time the agent is not giving any satisfactory answer. Kindly take this complained against the office bearer and help us to get the money back. I am attaching the policy document and attensted request letter given to the sahara branch earlier.