Sahara Q Shop — Please help us to get money and tell me the procedure to get money

Sir my mother perches q shop plan h in 15/09/2012 and it was matured in 2018 till now my mother doesn't get any maturity money from your origination and not get any information form your origination agent. Please help us to get money and tell me the procedure to get money. The service center is basirhat f. C (6012), sector barasat sector, region barasat r. O. Receipt no. [protected], certificate no.[protected], customer id:[protected], customer name: sipra mondal, capital 50000 rs.
Sir i gives all total information to you please help us to get our money.