Sahara Q Shop — products not delivered

Address:

New Delhi, Delhi

I had ordered on Sahara Q shop on Monday, 21 July 2014 using my Credit Card from Delhi. The payment was deducted on the spot. I had received a confirmation SMS on my number stating that 'my order# is 9168192 has been successfully confirmed on www.saharaQshop.com and will be shipped soon. It will reach me in next 2 working days'. Though the website says "SQS will deliver the confirmed merchandise product ordered by you on same day in Delhi and for other cities within 2-4 business days". I checked status of my order on 24 July 2014, it was still showing 'In Process'. I called the customer care at[protected] and talked to representative 'Vineta', she told me that the order would be delivered today itself. But no Call/SMS/Email from there side and no order even. I again called on 25 July 2014 and talked to 'Abhay' and wanted to Cancel my order but again he gave a false promise that someone from the warehouse will call you within few hours but the day went and no Call/SMS/Email. Then I received a call from a person of Sahara Q Shop on 26 July 2014 and he told me that my order does not show that it was completed by me... I gave him all details and he told me that he would call me back within few minutes to give the correct status but again no Call/SMS/Email. Now 7 days are gone and there is no status on my order nor I have received my payment back. I suggest that now one should again order from this website. I have had a worst experience of my life through this website and they are not concern about customer satisfaction at all. Reagrds, Akhil