Sai Service Station — repairs of car not done properly

Address:

403515

I had a problem with my swift dzire car as it was not going into first and second gear. I called sai service mapusa, goa and requested them to pick the car from my residence and repair it. I was informed that the gear box ring had to be changed. I permitted them to do so. On the date they were supposed to bring back the car, i was informed that there was an oil leakage and i would have to change the part. Please note this leakage was not there when they took the car nor did they mention it when they said the gear box would have to be changed so presumably it happened when they were changing the gear box ring. I permitted the same and paid rs16250 for the jobs done. Subsequently, when we used the car, we noticed that initally you can start the car with in first, but does not go to the second at all. When the car is moving can not go to second at all goes directly to the third. When we called the supervisor he came with a mechanic to repair it and the problem only got worse. So was it justified to charge me so much as we are facing the same problem. The supervisor promised to return the entire money and kept us waiting till date.