Sai Service Station — servicing

I my self contacted your sanathnagar branch and send my vehicle (Ts09eb7052) for servicing.
After sending the vehicles one executive rang up and the way he is conveyed the message is not at all satisfactory. He is feeling that the customer (Myself) have no alternative except sai service.

I feel that i have done a mistake of calling myself to your service center and given for severing