Sai Service Station — Unethical and unsatisfactory behaviour/ services

Address:

Sai service Mapusa Goa

Unethical behavior and services by the advisor S. A. Shankarlal at Mapusa Sai Service. As per the appointment I took my car to the Mapusa Sai Service on 12/06/2021 morning, which was received by S.A. Shankarlal. Even though my car was unused (less used) since a long time due to lockdown and financial crises, Shankarlal told a starting estimate of Rs. 13, 800 which was very high. He gave a list of items which was not really required and were simply adding to the cost. And started harassing and blackmailing to get the things done otherwise I will have to face bad consequences. He then opened and started the servicing of my car without my consent. After opening he said that even the brake pads of my car are gone and will have to be changed, hence adding to the cost and told me the estimate of Rs.15, 000. My car has just travelled for 16K Kms and when checked with other mechanics I have realized that there is no need for replacement of brake pads. He continued with his harassments and unethical behavior for getting these unnecessary things done. Due to this unethical behavior I decided to remove my car from Mapusa Sai service and move to Porvorim Sai service, but he did not allow me to take my car and kept me waiting for more than an hour. He kept compelling me to get the servicing done by them with the same high cost. When I disagreed and took my car back he added bad remark about high wattage bulb which was not intimated to me in the presence during the servicing. He has added these remarks after my disapproval for the servicing. Please look into this matter. And catch hold of Shankarlal for this disgusting and unethical behavior and charging high price for the servicing. Looking forward for earliest response failing to which I shall take further actions.