[Resolved]  Samco Securities — technical problems regarding charts

I am using samco since a month today. Daily i am facing some technical issues such as:
1. 15 minutes charts don’t show
2. App doesn’t open at 9 am and 10 am, the time when commodity and equity market open
3. The recent problem is that charts are not getting opened on iphone. This problem is since friday evening. I have called multiple times. Each time i get to hear that problem will be solved but it is not solved as of this time
I am very frustrated with this.
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Nov 23, 2018
Complaint marked as Resolved 
SAMCO Securities customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2018
SAMCO Securities Customer Care's response
Dear Mr. Prakash,

Greetings of the day from SAMCO Securities.

We are sorry for the inconvenience caused by this issue. Please accept our apologies. Kindly inbox your mobile number or client ID to us at [protected]@samco.in; we shall arrange a call from our concerned department to resolve your issue on priority. We hope you'll lend us your support to make it a 5-star app. Thank you for your time. Have a great day ahead!

Regards,
Team SAMCO.
Verified Support
Oct 23, 2018
SAMCO Securities Customer Care's response
Greetings of the day from SAMCO Securities.

We are sorry for the inconvenience caused by this issue. Please accept our apologies. Kindly inbox your mobile number or client ID to us at [protected]@samco.in; we shall arrange a call from our concerned department to resolve your issue on priority. We hope you'll lend us your support to make it a 5-star app. Thank you for your time. Have a great day ahead!

Regards,
Team SAMCO.
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My account changes of surname but not sucess some time and every time money deducted but not informed in this situation. My money is which time of refund and solved my problem. Star back office website is not correct work every time failed of changes of demat accounr

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