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Samsonite India Complaints & Reviews

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Last updated Jun 4, 2023
Complaints 139
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Samsonite India reviews & complaints page 3

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P
Puspalata Sahoo
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Trolly bag damage

It’s pathetic and unprofessional to get no response even after registering complaint for new bag got damaged. The service agents are unprofessional and no response after almost 15 days....
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N
nehashreemaheswari
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Damaged product not been taken for repair

Address:saltlake city kolkata

Hi
my suitcase got damaged in last october when we were travelling from Jaipur to Kolkata. since december to march 20 i took my suitcase to 2 stores both didnt except the product and said to contact customer care. The product has phyiscal damage on it and its under warrenty terms nd condition as well as time.

Please kindly check and get it repaired because i cannot use this untill repaired....
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L
Lukydevdip
from Ahmedabad, Gujarat
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Damaged product

I purchased a travel bag of samsonite index no. 37612e from csd canteen delhi on 04.09.2020 and found that it’s cracked. When i approached csd canteen they directed to concern with samsonite repair service. Hence i would like to request your kind honour that samsonite may please replaced my travel bag. Regards...
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M
Mahesh Behera
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Delay in repair of Samsonite Tileum

Address:B-301, Deepica's Residency, C V Raman Nagar, Nagavarapalya, Bengaluru-560093

Hi Team,

I had given my suitcase case Samsonite Tileum 55cms color - (Mattvory Gold) - multi number[protected] on 09/02/2020 service invoice no.-65813. address - Bagzone lifestyle pvt. ltd. Ground floor- G10A, Orion mall @ Brigade gateway Malleswaram west, Bangalore-560055. Phone no.[protected].
Tried contacting thtough phone but unfortunately there is no response and the shop is closed since march. Need assistance...
+1 photos
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R
rkgmpharm
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suitcase lock not opening

Address:Indirapuram, Ghaziabad, Uttar Pradesh, 201014

I purchased samsonite suitcase about 9 years back. Main lock is not opening. Also inner rubber lining is detached. I don't have model information as warranty card & product label is kept inside suitcase. Please let me know how to get this information & how to get repair it on service center. Where are the service center near indirapuram, ghaziabad....
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Address:AMRITSAR, 143001

Hi, i here want to make the laptop bag replacement request. As it is in warranty and has got shredded from the lower bottom and ripped from the side left pocket (Pictures attached).

Before 2 months ago i went to the shop, m c sales corp, 223 queens road, amritsar, from where i bought the bag but they did not inform anything regarding the replacement of the bag and misguided me. This is not a customer satisfactory response....
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A
Arvind Goenka
from Delhi, Delhi
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broken suitcases

Address:Vasant Kunj, 110070

1. I have a suitcase purchased in edinburgh, scotland, uk in july 2015. I am using it sparingly. Recently i travelled to germany and packed my suitcase the night before my flight. To my surprise, in the morning, the shell of the suitcase had cracked near the trolley handle base. I had no option but took some scotch tape from the hotel reception and pasted it firmly all around and checked in the luggage. The suitcase arrived safely. While...
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J
jadenandkishor
from Noida, Uttar Pradesh
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trolley bag replacement issue

I have purchased 78cm trolley bag from Singapore and having International warranty.
One wheel and both handle stitching was damaged so I have visited to Pune (Aundh)-INDIA Service center submitted the bag and warranty card.
After 20 days they told me that your bag is not repairable and we are providing the replacement against this bag.
I have visited the service center for collect the new bag then they have asked the...
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C
Chetan Jangle
from Mumbai, Maharashtra
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substandard laptop bag

Address:301 SANYA ASTIRO, OFF R P ROAD OPP AGARWAL MUNCIPAL, HOSPITAL MULUND, Mumbai City, Maharashtra, 400080

Hi,

I bought the laptop bag 8 months back & the leather on the handle is damaged by using for just 3 months. I lost the warranty card therefore could not contact but this kind of the product from samsonite is not expected. I have been using samsonite from last 12 years & the reason is quality. This kind of quality is not expected & need replacement for the same & i had lot for embarrassment for such bag in public places despite...
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A
anjie khanna
from Noida, Uttar Pradesh
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rude staff behavior of samsonite service centre

Address:R S Puram, Coimbatore, Tamil Nadu

Hi! I have had a putrid experience with samsonite customer service lately! I went to a samsonite service center in coimbatore to get my suitcase repaired. Instead of helping me, the staff there asked to contact the local vendor and get the repair done by the local vendor! My question is.. If samsonite can manufacture suitcases.. Is it a herculant task for them to repair their own suitcase? Which “brand” asks their customer to get the...
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Address:Mumbai City, Maharashtra

I have replaced the main and side locks numerous times all within a space of 3 to 4 months, although the original lock lasted for around 10 years, the subsequent replacement has not lasted for more than 3 months. I have replaced the main locks and the side locks at an authorised samsonite repair centre situated at andheri!
Where do i purchase replacement main lock for my oyster series suitcase?...
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A
arunpatildr
from Chennai, Tamil Nadu
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damage suitcase

Address:Mumbai City, Maharashtra, 400102

We bought suitcase samsonite 75cm from bagzone infinity mall andheri, on 13/08/2016. We gave for wheel repair to the company. After a week we went for collection, we found damage in the trolley n crack on the bag. Now the company is not repairing or replacing the bag. They have repaired the trolley only. Though it's under warranty period.
Please do the needful....
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A
Alka Nagpal
from Bengaluru, Karnataka
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trolly damage of my suitcase

Address:Bangalore, Karnataka

You people say 10 year warranty
But u have a policy of keeping the bill
If bill is not provided u do not replace or repair
This is ridiculous
As while shifting my house i have misplaced the bill
Why can't you have details on our reg mobile number
Now my 10000 rs bag is a waste i don't bel this
I hve been buying your bags from more than 10 years
I don't think i will be a loyal...
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M
Madhuri Bindu
from Bengaluru, Karnataka
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office bag wheel replacement

Address:560072
Website:samsonite

Office bag[protected] savio

Given for replacing the wheels 15days before bur returning without replacement claiming no spare wheels!!!

Please let me know why do you sell the products for which you cannot provide the consumable like wheels!!!

Are you expecting the customer just to throw the 12k bag just for the worn out wheels!!!
I even spoken to local area service manager (Bangalore)...
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V
Venky Roxx
from Visakhapatnam, Andhra Pradesh
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replacement not done

Address:Visakhapatnam, Andhra Pradesh

Complaint branch :- visakhapatnam (Siripuram branch)
Complaint :- my product (Trolley) wasn't replaced even though i got a defective product while buying which i noticed after a week when i was packing my luggage. They denied replacing the product even when it was their fault. Due to which i had to cancel my trip. Most importantly, showroom manager doesn't know how to talk with the customers. He's very rude. It's better you change...
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N
Nitinbhartia
from Kolkata, West Bengal
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repair of a suitcase

Address:700054

I had given my luggage to samsonite service center in kolkata, eliot road branch. I gave my luggage on 25th of may 2018. They promised me that the luggage would be ready by 10 days. But a month is passed. Daily when we call them they ask for more time. Today 27th june, still not recived my luggage. Now i have a flight to catch and we need that luggage. Its very disappointing to see such service from samsonite. Invoice no. 67665...
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P
Pawankumar G
from Mumbai, Maharashtra
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fabric damaged & coming out from stitches

Address:Thane, Maharashtra, 400601

Respected sir we took bag of our reputed brand Samsonite but in time of some months bag gone damaged of which sent images to company email address along with warranty card. Fabric of bag is coming out of packing & threads are coming out. On handle side fabric has came out & inner side is visible. So it’s our request to kindly replace the bag or repair it as bag is having warranty of 10yrs....
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J
Jasbir Dhupia
from Delhi, Delhi
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cabin trolley bag

Address:New Delhi, Delhi, 110070
Website:samsonite india

I purchased this expensive bag on my daughters birthday as the saleman at samsong outlet in ambiance mall vasant kunj spoke very highly about it and assured replacement warrenty
In on air trip it was damaged. Though company salesman assured me but company will neither hear nor replace it
I am sad as i had confidence on this company now it is shattered...
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P
Princebrij
from Pathardi, Maharashtra
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school bag - olive green

Address:Pune, Maharashtra, 411021

Hi team, i bought a school bag for my kid on 29th of march and reported the damaged piece on 31st march to the shop at pune and to a surprise that the response got now after so many days from the shop and authorised guys that the bag is damaged due to use. Please help to reolve this and help for quick replacement as already struggling from last two months....
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S
Sundar Annamalai
from Bengaluru, Karnataka
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product service - issue - american tourister bag

Address:560068

I had bought american tourister bag from big bazaar store on 30-apr-16. The bag has terrible problem. There is a problem with one of the wheels and i cannot move the bag back and forth. The wheel gets stuck. This is very annoying issue.

So i had given for servicing to samsonite branch in hsr layout, sector 1 - bangalore.

I am being asked to provide the purchase of bill. I had bought the bag 2 years and lost...
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