Samsung India Complaints & Reviews

I bought samsung refrigerator on 2nd jan 2017. On 20th of jan it broke down. After calling the service center, we arranged to meet the executive provided by them. He told that it has been damaged due to wires clashes as it has been cut by a rat. Now we again connected to the service center and they asked for the invoice which has been misplaced by us. Now they are saying that nothing can be done by us. So we have visited the showroom also from where we have bought it, but reaching there we found that the showroom has been permanently closed. So clearly this is a fraud to us. Now you provide us another refrigerator or compensate this damage otherwise we have to legally progress afterwards. We will be highly obliged if something can be done regarding this damage.
Thank you.
Seeking help from you guys!!

Samsung Galaxy A70s / Intermittent problems :
1. of not comnnecting and not receiving calls.

2. of not all SMS being received.

3. of some SMS being received only if you restart phone multiple times for multiple SMS.

Your service centre says there is no problem with the device and suggested I check with service provider Vodafone.

I went to Vodafone, got my sim card changed, but problem persists.

Kindly direct one of your service centres in my PIN 400053 to take this matter seriously and resolve the problems ASAP.

Thanking You
Agrawal

I have samsung phone with bill and under warranty the phone was purchased by cousin he used and in between hi friend also then i took the phone from him fter 6 months there was heating up and battery drain problem woth the handset, i went to customer care as my phone was under warranty, so instead of straight giving warranty on the phone they started asking me to get photo ids of the person who name the phone was . When i got the id of that my cousin, customer care started asking for the id of his friend who used the phone...what kind of harrowing customer care is this...ORIGINAL BILL HAS NO VALUE NOW TO CLAIM WARRANTY...WHAT A FAKE COMPANY IS THIS.

Heating problm
Received this on 13th lae night only, opened on 14th and used for 4 days

Used it for 4 days only
Really fed up
Now not in india as travlled and this issue raised and when visuited service center here in saudi arabia they saying they will charge me 53 sar to just check thaa issue quote
What the hell
Used this mobile for 4 days
Really insane
I ned my money back
Take this # ohone of yours

1. 2nd Jan 2020 I raised a complaint to samsung customer service center on toll free number.
2. Executive visited on 3rd Jan and provided inspection regarding two parts as faulty which is causing issue and told that it will take 5 days time to get them from warehourse, we provided confirmation.
3. 9th Jan part has been replaced and engineer asked to keep refreegerator off for 1 days which seems to be very wiered to me that time also, he charged 1703 that include service charge + cost of two parts.
4. Later without getting our consent engineer closed the serivce call.
5. Till 12th Jan Sunday, issue not resolved, we call back to customer serice again regarding the same issue on 13th Jan, they informed us that initial serive request has been closed now new will open and engineer will visit again by eod of 13th maximum by 8:00 PM.
6. We waited till 8 PM but no one turned in, on 14th we call again regarding the same issue, now customer service executive informed us, one part is pending & we are waiting for part to come by 20th, so service & repair will be done by 20th only not before.
7. Our concern was without on 13th Jan to 14th Jan, no one visited to see the issue what we reported after replacing the parts, how some one can order other part without visiting & inspecting the issue.
8. Customer service center executive was not in position that what was the part ordered or pending to come?
9. Till 15th evening when no one turned in to look for issue, we raised a complaint to service head India informing the entire situation.
10. 16th Jan we got a call from service head assigned executive saying that they have investigated the issues and confirmed one PCB was pending in order which will be delivered & repaired by 20th Jan.
11. We raised concern that no one taken consent from us regarding the PCB then how could you order it without visiting or inspecting it.
12. On 17th Jan, service head executive called us & appologies for all the issues and said we are looking into it and get back to you with best possible solution.
13. on 19th Jan, we received call again from service head india office, they informed us that one product specification engineer along with assistant will visit my home to inspect the current situation. I asked them to give me in writing who gonna visit along with their emp ID.
14. On 20th Jan, I got a call from them saying that in our locality (Indore), product specification engineer is not available so we will be sending engineer from local customer service center to inspect the issue.
15. on 21st Jan, engineer visited and found that parts which was replaced originally is not there, only one part out of two part found in refrigerator while we were billed for 2 parts.
16. Overall I could say - Samsung customer service third party authorized vendor are not reliable, they dont update the system correctly, they charge additional, they replace the part which is not required, after doing the service they close the call without taking customer consent, once payment done & close the call still they do not listen the issue of customer for which they already charged, ... I am very frustrated, disappointing, fraud experience with Samsung authorized service center of Indore. This might lead to not going with Samsung product altogether or not going with Samsung service any more.

I came to samsung mobile center and my token number is 82, my phone problem is mobile not getting charged so they checked it and said adaptor is not working, so i bought a new adaptor but my mobile phone is not getting charged, so again i came to service center to meet a manager regarding issue that one of the staff said manager was on lunch break at 4:30 pm,

Hi i have purchased samsung note 9 in samsung store in vijayawada on 10/2018. I bought this because it is water proof and dust resistance. On[protected] while i'm washing my face mobile felt in the bucket suddenly. I immediately recognized the bubbles coming from mobile. I removed mobile immediately and cleaned it with soft cloth and i noticed that my mobile was in dead condition. So immediately i called customer care of samsung and they told troubleshooting steps but still my mobile is in same condition so they suggested to take my mobile to service center. But due to pongal holidays the service center is closed. So next day i went to service center and submitted the mobile in service center vijayawada patamata. Now they are saying that it is not water proof mobile?. I purchased this mobile because
I am a fan of samsung brand and that too it is an ip68 rating mobile. I don't know why the water went in side of my mobile. So plz do the need full for me.
And my bill number is :
[protected]

Thank you,
Your samsung loving customer,
Naveen kumar m.
Ph:[protected].
Email: [protected]@gmail.com

Hi,
I bought samsung m30s on october 2019 and within 2 months, my phone's left touch isn't working. The phone is under warranty period. I went to the service centre, they didn't said anything exactly what's wrong with the phone. They kept the phone with them for repairing and now it's more than a week i haven't got my phone back. All they have to say is parts are being delayed.

It has been 2 months since i have started using my phone. The phones sensor doesn't work at all. Very problematic during phone calls. The camera has already started to detoriate along with the battery. The battery is # even for a phone with 3500 mah of it. It has started to hang without me using it much, the fingerprint sensor has stopped working properly. There is also some problem with the calling properties if the phone as usually i can't hear the person who has called me, i have to call him again, this problem did not exist in my previous phone with the same sim card...

Sir iam truly fond of samsung by last 10 years at first i have galaxy star then j5 prime and now galaxy note4 which i bought at 37000 after 2 years one day my phone was switchoff and it was never opened when i go to two different service center they told that it is software issu but no one can repair it sir if you want to with your most important customer who never go to another company please help

Samsung house, 1000 hillswood drive,
Chertsey, surrey, kt16 0ps
United kingdom.

The samsung electronics is pleased to inform you of the results derived from
The e-mail address ballot lottery international program (Eablip) held to
Consolidate our numerous customers worldwide. You e-mail address have
Won a cash prize of £500, 000.00 (Five hundred thousand great british pounds)
And a 52 inch widescreen plasma tv with built-in home theater system,
Latest samsung laptop, smartphone and 2 t. Shirt from samsung electronics with the following details:

Serial no: uk/gbp08/samsung
Batch no. Dno/ma08/eur
Note: all participants were selected through a computer ballot system drawn from 50, 000
(Fifty thousand) names of email users around the world, as part of our international promotion program.
Due to mix up of some names and addresses, we ask that you keep this award personal,
Till your claims have been processed and your funds remitted to you.
This is part of our security measures to avoid double claiming or unwarranted participants or impersonators,
Taking advantage of the situation.
Kindly send your details to this email id: ([protected]@outlook.com) for the release of your fund in time:
1. Full name:
2. Full address:
3. State:
4. Occupation:
5. Age:
6. Sex:
7. Country:
8. Mobile number:
9. Winning email:
10: account details:
Note: - you are to immediately send your complete information to
Our agent for immediate process of winning on this
Email id only: - [protected]@outlook.com
=
Dr. Williams ferdinand
Chief executive officer (Ceo)
Samsung uk board
Tel: [protected]
I want to congratulate you in advance and please do not forget to help the poor in the society
When samsung company makes you a beneficiary of their world wealth.

Samsung electronic company
House 1000, hills wood drive chertsey,
Surrey kt16 0ps
Tel: [protected]
United kingdom

Dear: abhisek bhattacharyya,

Congratulation! Congratulation!! Congratulation!!!
We acknowledge the receipt of your e-mail and the content therein; we wish to thank you once again for your co-operation. Your winning demand draft of (£500, 000, 00 gbp) has been deposited in our paying bank here in united kingdom in a temporary account and shall been sent to you, on the approval of your payment you will receive your fund by diplomatic system of payment in your home address over there in your country.
I want to inform you that the diplomatic delivery agents are not like those ordinary courier companies for commercial service. Diplomatic courier delivery has a governmental empowerment to deliver exclusive documents and other official treasures e. G. Funds (Consignment) to the beneficiaries. We advise you to help us serve you better.
Note that the diplomat shall give you every assistance required to make sure that your consignment gets to your door step and as well guide you on how to deposit it in your bank account there in your country (India). That is the reasons why you should co-operate with the diplomat and make him your best friend as soon as he arrives to enable him to use his diplomatic veto to give you all necessary assistance that is required.

The amount contained in the sealed (£500, 000, 00 gbp). Plasma tv, samsung galaxy note 10+ and samsung laptop for personnel use. You will be required to quote your verification code which is[protected] to him the diplomat as soon as he arriving in your country as this will be his way of identifying you.

Be informed that your prize is protected by an international insurance policy (I. I. P), which makes it impossible to deduct any amount from your awarded funds (£500, 000, 00 gbp) before remitting it to you. This is in accordance with section 13 (1) (N) of the british national lottery act as adopted in 1993 and amended on 3rd july 1996 by the constitutional assembly. Due to this fact, you are expected to make the payment by yourself. Keep me posted once the draft is been handover to you.

It is the promotion company’s obligation to make sure that your demand draft/parcel of (£500, 000, 00 gbp) will not have any problem at the point of entrance with the custom and immigration of your country.
Diplomatic agents are british government courier agent that delivers governmental exclusive documents for government and they also delivers documentary fund for financial institution without having problems at the port of entering any country in the world and non inspection of any parcel with them by any immigration or custom agent.
Be informed that the bank demand draft of (£500, 000, 00 gbp) has been issued on your names as legal beneficiary and all arrangements and expenses for the departure and arrival of the delivery agent has been taken care of by us here in uk.

Note that all certificates and documents as regards to the origin of the fund will be handed over to you together with your demand draft as soon as it is cleared from the international airport in your country and the amount of the customs clearance is 24, 500 rupees.

Meanwhile, you’re advised to make sure that your bank demand draft of (£500, 000, 00 gbp) is being registered and cleared from the indian central board of excise customs at your country in the custom department for easily and smooth delivery of your parcel at your home address through our official agent.

Please ensure that you co-operate with him and follow his instructions and directives to avoid any delay in handing over your winning cheque to you. The diplomat (Martins white) email: [protected]@gmail.com will also assist you to any of your local bank and help you cash your winning cheque upon delivering of your winning cheque he will take a photograph with you and your family before leaving.

Departure time: 19:45 pm uk time, thursday 09th 2020
= = =
Arrival time: 09:30 am india time, friday 10th 2020

Find the diplomat bio-data’s below:
Name of diplomat: mr. Martins white
Email address: [protected]@gmail.com note your fund winning documents will be located inside the parcel dr feguson andrew the approved payment officer. And martins white agent in charge
Dr ferguson andrew.

...

Dear sir,
I am shashank shukla from lucknow. I have done my job in samsung as a brand s in july 2018. I want withdraw my pf amount, but leaving date is not mentioned. So i am unable to withdraw my pf.
I request to you, please mention my leaving date.

Emp - shashank shukla
Emp - [protected]
North l - 34502
Date resignation -31 july 2018 (Also mention this date in leaving date)

Humne ek samsung washing machine date 23/12/2019 ko li hai or first day se he usme very high sound & vibrate ho rha hai mai day by day complete kar rha hu showroom or service center lekin meri problem solve nahi ho rhi hai please help me mera mobile number [protected]. Machine. Number (W/m samsung 80m4000hr)

I had bought s9 samsung in may 2018.
Now after software update i am getting issue of screen flicking.
I had shown it in service centre but as per the engineerthe display needs to be replaced, which will cost rs 16000. I am not able to understand when this is a issue with software then y samsung wants to earn by selling screen replacement. This is totally a fraud. There is no damage to the phone and it is in perfect condition. I had bought this phone overlooking apple but now think i made a heavy mistake. Please resolve this issue

Sir,
Yesterday i purchased a mobile (Galaxy a 50) from hello point dhubri assam -783301. But the retailer taking rs. 22, 500/- in stead of current prizes rs-16900/-
In addition the retailer did not handed over bluthooth devices. Many times i am contracting with the retailer but not get a little response.
Now i am enclosing the cash memo for your quick action.

My Refrigerator, model No.RS20NRPS5 Was working properly and suddenly has stopped working I have complained about the inconveniance and they have checked my refrigerator several times but the problem still exists. The service men have been operating on it since December, 2014 but i have been experiencing the same problem since then. My refrigerator just stop working suddenly at any time and all the edibles in the refrigerator get wasted. I am just fed of calling the servicemen. I want the company respond as quickly as possible

Hi all, this is my bad experience with samsung tv. I bought led tv 43" inch in 2018 sep month and within one year i got rbg color on the screen which was rectified by their customer representative. Again in jan 2020 another issue came up (Power board failure) and they told me that i need to replace which cost me 4300/-. For your update, within 1.5 years i got two complaints on the product and customer care doesn't seem to be helpful. Their careless answer shows the value they pay to customer. Please think twice before buying samsung product. I paid close to 50k for this product and i am a victim of their poor quality tv manufacturing.

I hv purchased one s3gear wrist watch on last october. I also used it occasionally specially functions thats means i hv used it for very few days.. Recently i found a spot on one corner of dial which never visible if it has black dial in background. Recently i tried to change it to customize wallpaper but regularly it is showing unknown error at that time i got to know about the spot. When i raised the defect at customer care who have no experience on watch related issue they told that as for our technical team that spot is for external issue it is not cover under warranty. I hv astonished without missed used by me and anyone howcome they sure about the defect? As i did not verify the watch at the very mument i had purchased. I thought that the spot is may be a style. When i compare the watch with my friend then i got know abot the defect. Also the customize option is also not working since first day... Please help as i am a innocent customer who is a strong believer on samsung brand otherwise i hv lost my faith on this for ever. I think u all got my point if within warranty period i am suffering then what about other buyers.
Iwant my watch either repire or replace. And all software problem also need to be cured.

I am a premium samsung customer using nearly all the note series (Except note 7 for reason every one knows)... I have purchased a note 10 plus on 23 of august 2019 and faced issue on 28th of august 2019. Now my phone got a little drenched in rain and suddenly stopped working. On going to the service center they are saying the the phone is water logged.. But the usp of the device is the ip68 rating which is water resistance... And the quote of repair given to me is rs 43500. Which half the rate of the phone.

My name is manesh d bajaj chennai