Samsung India Complaints & Reviews

Sir,
I bought a new A/c (Model - 182 SSB, 1.5 Ton) on Oct'2010. At the onset of summer during the month of May'2011, the A/c failed to work. For which i launched a complaint at Samsung's Customer care Dept. The Technician/Service person from samsung came to my home the next day to inspect it. The person after inspecting it told that the Compressor of the A/c is gone and needs to be replaced with a new one, for which another person would come and collect the outer unit of the a/c the next day and would be replaced in another 3-4 working days time. After making several calls to the Samsung service centre the authorised person from their team to collect the outer unit of the a/c arrived home after 4 days and finally the a/c was replaced/re-installed at home with the new compressor (don't know whether it was really a new one or was repaired) after 5 days.
The very next day i felt the cooling was not so efficient and i also reported the same to the Samsung's service engineer who re-installed the outer unit previously. The reply given was he would come to home the next day and see to it. But after 3 days the A/c failed to work again. But still there's no call/response from the service team who were supposed to have inspected the unit by this time.
Again, i called up the Samsung's help desk and reported the problem to their Technician's straight away. They only made several promises to look after this issue by EOD, but all in vain.
By investing on this A/c its only a mere waste of phone calls which i have made so far calling the Samsung Service team. There's no use for me on buying this A/c as its not working during the summer days, the period when it is required the most.
Fed up with such a kind of product and quality, i hereby launch this complaint on Samsung.

HELLO SIR,

I buy the refrigerator of samsung componey bfore one year from your deler in Dhragandhra name is Agrawal electronics. Landline no is :[protected]
So i registered complain from last one month my refrigerator doesnt working properly bcoz its compresser is not working thats not cooling thats way i go to there at your deler and told them , He tell me that your complain i will be registered and its will be registered at 01/05/2011. Now till date no one come to at my home any authorised person of your componey from samsung . Its a very poor and bad service from your site. So my complain no is [protected]. My name is Rakesh Surani. and I didnt satiesfied with samsung. At is all just do that fast otherwise i have no option any to go in the consumer court. Thats it nothing to say more to you.

This actual interaction how poor customer trapped and cheated by mobile company,
My job require occasional traveling and during one of my visit to Delhi (NCR), I have bought Samsung Galaxy POP GT-S5570 model on 21-May-2011 (stayrday) from Faridabad. To my surprise during my return trip to Lucknow on Sunday when I pligged earphones to listen to attend phone calls in trains it output was hardly audible i tried every damm thing to increase the volume contacted customer call centre , even technical person told me to change through profile change section i wasted one day to find out the profile change section which is missing in POP model. Technical person in Samsung I don't know ??.
I have visit Lucknow service centre on Wednesday after resuming my office and taking time after two days, to claim dead on arrival so that phone can be replaced i got shocked when their service centre told me i have to claim same in Delhi where i have purchased this phone. from there my problem started and actual feel how SAMSUNG treats their customer.
I have contacted ASN of Lucknow Mr [censored]iz how he turn agree to issue DOA ( dead on arrival certificate) as I had reported within 4 days of purchase but again i was suppose to submit along with packing box all accessories , i did not had any idea when i have thrown pacing box in dustbin to create space in luggage, how much it cost.
now i been delivered factory produced BAD product but i can not claim o replace, ASN offer me to replace the motherboard ( you can feel how it would have felt after spending Rs 9150 phone has to repair tat too motherboard but i could not went back to Delhi or gather the packing box from garbage. left with no option submitted the phone.
Service centre promised me to deliver within day and person attending told me you head phone jack is not replaced yet what does it means i am being cheated and harassed claiming to replace motherboard and getting only Headphone Jack. to HELL WITH SAMSUNG SERVICE PROVIDERS.
My Mobile No is [protected] working in automobile company with strength of 2000 i am going to paste this complain in my company notice board.

NOTE ; nobody will tell you to claim dead on arrival with in 4 days or from the distributor where it is purchased.

If still any professionalism left I expect Samsung person to replace my phone with new one. Or help me in getting good selling price for repaired phone so that I can buy Nokia. i could noy find any place on your offical site to log the complain.

regards ( to who ever read it)
Rakesh

i beg to say that never buy any samsung product because campany is not able to satisfiy their customer in service field and also not able to look after their service centers what they are doing with customers.

I am writing to you in the hopes that you will be able to assist me in resolving a problem I have experienced problem to Mr. santosh and branch head Mr.nurul, Kanpur service center branch. The following will provide you with a summary of my experience with your company people and the product failure.
I made a call to service center on 7th of March 11 morning hours,after two days on 9th of march a guy come from service center and check my refrigerator and told us that thermostate of our refrigerator is not working so i was going to change it.
that part is changed under R. No.2462 Dt 09/03/2011 and after changing that my refrigerator is working but after two days it will became on same condisation.
Than i call to mr.santosh on his cell no [protected] and give him all the details so he said switch off your refrigerator for two days than i will come and check it.
As according that i will switch off our refrigerator for two days and call to him on cell phone and he said ok i will come but he will not come on that day than we call him on 2nd day morning and he said i will be come today but the same he will not come after that,that mr.santosh is not receiving our phone calls.
Than we again call on toll free no and relaunch a complaint than a sardar ji come and do somthing with hot n cold water and he tell us that their is a blockage in pipe lines after that it will working another two days and become on same condition and we again calling n calling to Mr.nurul and still waiting on the date of posted it.

mohit tulsian
128/331 h-2 block kidwai nagar kanpur
[protected]

service center is
shri nath refrigerator corporation
112/08(16,bena ghaber road) swaroop nagar,kanpur

8MANTHS AGO I GIVE A DIGITAL CAMERA FOR REPAIRING IN JODHPUR SAMSUNG CUSTMER SERVICES CENTER, THEY DID NOT REPAIR MY DIGITAL CAMERA ,THEY DID NOT RETURN CAMERAAND NOT REPAIR IT, HE SAID ITS PARTS IS NOT AVAILABLE ,SO THEY TOLD ME THAT THEY SEND A MAIL TO KOREA SAMSUNG HEAD OFFICE,BUT NO ANSWER FROM THEM,IT IS IN GURRENTY, COMPLAIN DATE IS[protected]

I Purchased Samsung Mobile Deo W259 IMEI A[protected] on 28.11.2010 from Universal Cell RTC X Roads, Bill No. 634478/28.11.2010...Last month the panel stopped working and non of the keys are working....I went to authorized service centre and was informed panel has to be replaced...there is no guarantee...I paid Rs. 550 and got it changed (Mobile World Basheerbagh) receipt No. 6755...

I feel there is a manufacturing defect in this model or hand set....I request the company to look into the matter and replace the handset immediately

Regards,

Suresh Kumar AV
Mobile No. 0 [protected]
Home :[protected]

i have purchased a samsung wave 525 in month of November but the cell is not working correctly till a month again and again I should go to service center to instal the software till now I have taken it 6 time and one time they have change the mother board and till the proble is not sovleed so what should I do plz the my no [protected] so plz then I'm fade of this mobile will they replace my mobile or no plz tell

thanks
in advance plz tell what should

R/Sir

Above companey product mobile phone lost my
house on15.05.11on 7.30pm
kindly arrange who use the phone on new number

changing of our old number [protected]

Thanking you
Sampad kumar saha

i purchased a side by side refrigerator 2 years back which costs 75000/- Model no RSH 1DBPE1 585 ltr capacity. after six months of purchase regulerly it is giving cooling problem but used to rectified by the company technician after giving complaint.

now since two months fridge not getting cooled and repeatedly i am giving complaint but nobody is able to rectify the problem.
In the peak summer season we are not able to utilize the fridge as a refrigerator but like a EMPTY BOX of 585 litres worth 75000/-
it is very shame on the part of samsung company for giving such a faulty products and cheating the customers
my complaint no is [protected]

Bought a SAMSUNG refriegerator few years back and its still under waranty/guratny for the compressor. But though the multiple compalaints made to Thanjavur service center and the shop we purchased the product. The service is very poor in giving responses itself. I'm afrad the service comaplaint is taken or not.
If any one can assist me who can be contacted for this service compalint escalation for SAMSUNG products. I have been following with them for more than 1 month now, but no proper response yet from them.

Thank you.

Regards,
Ponraj.S

I had bought one Samsung fridge & split AC vide cash memo no.GIDC/13790 dT.10.5.11 from your Garia stores. I was offerd to pick up a scratch card which came out to be of value Rs.2000/-. I was told that a cheque of Rs.2000/- will reach to me within a week. I regret that I have not received the cheque as yet. The salesman who dealt the sale was Pratim Sengupta.
Kindly ensure the above promised cheque by your salesman reaches to me without further delay with intimation to me at following no.
[protected](m)
E-mail : [protected]@yahoo.co.in

I have purchased Samsung Chat C3222 two months ago. This is the worse handset I have ever use and probably the worse manufactured by Samsung. The phone re-starts when I try to switch from one SIM to another,not only that it switches off automatically. By cousin is also having the model and he faces same problem. What i assume is that there is some manufacturing defects in this model. The company has never contacted its customers regarding this defects. From a company like Samsung the minimum service is expected. If anyone have any query feel free to contact at [protected] or [protected]@gmail.com.

Hi,

I bought an Samsung AC 1.5 ton on 1st May 2011 from Girias Electronics Tambaram, Chennai. From 1st day it is not working. The AC gets switched off once the compresser gets ON. When complained with the customer care, some technician came and told to buy a double booster stabilizer. I bought a double booster stabilizer and the problem was there again. Then some other technician came and told to keep the outdoor unit to a different place. The outdoor unit is kept in a different place and still has the same problem. Now the technician is telling there is a problem in the compresser and needs to be replaced. I don't know what to do if it continues like this. Now it is 20 days and not even the problem is found.

Please advise on what can be done next to this issue. Can i go for consumer court and how can i do that?

Thanks,
Arun
[protected]

To whom it may concern

I deposited my mobile at Sabsonic (exclusive samsung service centre), Loudon Street, Kolkata on the 2/05/2011 with the complaint (nature) "Set gets heated while charging. Battery backup extremely low. Problem for last 2-3 days".

My handset being a high-end mobile I expected that when I was informed on 5th May 2011 to collect my mobile, it was ready (as informed).
But when I got the mobile the software of the mobile was reloaded (with all data deleted) despite of special mention (on the service slip) of not to do that without information. Moreover the problem was never with soft-ware. The main problem wasn't solved and something else was done on the first instance.

Again on the 2nd instance on the 13th May (when inquired about whether it's ready), it wasn't put to test till that time as they were still stuck on what was the problem. It was tested after my call and was informed to me on 17th May that my mobile's circuit has to be changed.

I couldn't understand on why there was so much of confusion and unnecessary harassment on my part of calling again and again visiting 2-3 times over the same problem.

Though after speaking to Mr. Guha I am convinced of the problem but myself being a user of Samsung since 2004 (used 4 high-end samsung handsets since then, first one being D-800), I am expecting that Samsung could resolve this problem without charging me on the circuit panel. This is an ardent request from a Samsung user as to get my handset ready only with the service charges and not any other financial.

Looking forward to a positive outcome.


Regards

Tanmoy Saikia
[protected]

I HAVE PURCHASED MOBILE HAND SET MODEL NO. S5200 SR. NO. [protected] FROM NEXT RETAIL INDIA LTD. ULHAS NAGAR VIDE BILL NO. 18164 DATED10/09/2010 HOWEVER TO MY SURPRISE WITHIN THREE MONTH MEMORY CARD STARTED MALFUNCTIONING, FURTHER, AFTER ANOTHER THREE MONTH DISPLAY GETTING BLANK. NOW I HAVE DEPOSITED MY MOBILE HAND SET TO AUTHORISED DEALER OF SAMSUNG , MOBICARE UNR -3 BUT TAKING TOO LONG TIME TO REPAIRE IT. PL HELP ME

i am madhukar reddy,i bought a samsung 46'' led 6 series.that led picture is not clearly like total red colour.i told to customer care more times and went to servicing center at nalgonda but they are not responding to my problem.so i am never bought samsung product.your product and your service is very bad .i an totally unsatisfied with your samsung product.so pls improve your service if not close your products manufacturing.

yours faithfully
adama madhukar reddy
vill&mdl nakrekal
nalgonda
[protected]&[protected]

I have a Samsung Refirgerator, which started to give undercooling on the refirigeration compartment and was working well for the freezer. I lodged a service ticket with the main service center in BTM layout. One technician came after 2 days of intensive followup. He opened up the entire unit and after 1 hour of fiddling, changed the defrost timer, handed me a replacement+service bill of 800/-. It turns out that the technician belonged to some other servicing company that main center outsources the work to. On being asked he mentioned that the service for same problem within a month is free and the replaced part has a warranty of 3 months. The fridge worked for a week and again started giving the same problem. I called the service center again, and the trouble starts. They came to know that this visit will be in their service warranty period and thay started stalling me. "Yes ma'am, our technician will be there in one hour", "he has left from office and will be at your door in 15 mins" and all type of lies and excuses kept coming in for 2 days. One technicaian finally came in from main center on 3rd day, but when he got to know that the earlier service was done by their contract partner, he didnt even touch the fridge, and gave me the partner phone number to followup. the same story continued for 1 more day - same set of lies., in the meantime the fridge is shutdown. They stopped picking up the phone. I kept following and they never turned up.

I want to know what action I can take against the Main BTM service center and their partners - who not only replaced unneccessary part, gave me trouble for 3 days, kept on lying and working in unprofessional way and did not even complete the service.

Hi Samsung authorities,

Samsung Galaxy Ace S5830 is good featured mobile for the money we pay. Absolutely we expect the phone to function with the expected features. No idea why would such reputated company release this with 6 major unresolved bugs.

It would remain the best gadget of the year 2011 for mobile worth around 16k I[censored] people could resolve these issues. I am totally frustrated, because mobile is to keep in touch and i found my mobile without tower until i noticed.

Samsung Galaxy Ace S5830 was bought 2 months ago. Some high priority functionality crashes are associated with this.

1. while ur listening to FM, i[censored] get call for multiple times. at one stage your FM will get disabled. Even on opening FM radio application, the command is switch on the radio. where as there is no such option - Only solution is to shut down your mobile and switch on again

2. FM is unresponsive when you plug in the earphone, the earphone is detected and you can listen songs in gallery but you cannot listen FM - This is an intermittent issue

3.WiFi Error - While you use your mobile i[censored] completely lose your wifi tower and get it back the mobile gets an wifi error. ther condition is multiple times i[censored]r wifi tower varies(weak signal). Even on switching on switching off and switching on Wifi, the error message is WiFi error - Only solution is Switch of[censored]r Mobile and switch on Again.

4. Network problem - I[censored]r mobile network is weak, Your network becomes unavailable, But it has to get back the network once it reaches the strong network, Unfortunately your mobile will remain in no tower without your knowledge till u find it. Even in finding the available network and selecting it, the command is Unable to register to the network. - Only solution is Switch of[censored]r Mobile and switch on Again.

5. Unable to call or Message - On swiping through right in contacts for call or swiping through left for message. The color is just retained and it never makes a call or message. this issue happens when u switch on your Mobile. Possibiliy you have to wait for 10 minutes or if still problem exist then - Only solution is Switch of[censored]r Mobile and switch on Again. <Even when u switch of and switch on this propblem persist as a n intermittent issue>

6. Hanging - So far my mobile hanged for about 20 times within 2 months. The buttons and the touch screen becomes unresponsive. You cannot even shut down it properly but hod the power button for long time and switch off.

Minor Issue - 1 Performance Issue - Mobile is very slow on playing angry birds, it is not initially slow, when u play for more than an hour it gets stucked very often. No video player icon in the available default icons.

2. Heat - phone gets heated up a lot while charging and while running applications.

Dear Sirs,



I am being compelled to bring in to your kind notice the callous
attitude of SAMSUNG people here in India.



I bought a split 1.5 ton split AC MODEL No. A/C 18ETAX ,,, PURCHASE FROM MARUTI SALES & SERVICE
3,SETHANA PLAZA COMPLEX
SAMI BASEMENT,
STATION ROAD,
BHARUCH.- 392001 and
CONTACT NO. [protected]

Since we are complaing from so many days than also they are not replying anything and not also informing any thing that they are able to come or not .

The last time we had coplained on followed date

DATE:- 20/03/2010
COMPLAIN No.:- [protected]
for not cooling properly and when the temperature goes upto 27 degree the compressor gets off and it restart on 29 degree this happen again nd again

it was repaired at that time properly but after just 1 month it gets same problem nd happen on

DATE:- 17/04/2010
COMPLAIN No.- [protected]

It was repaired t that time properly but now it happens again and again it was not cooling properly
and the TECHNITION said that the display has damage and they r not repairing also
and also they could not found some problem and just excusing us and not saying what happend in it properly

The complain date is

DATE:_ 16/05/2011
COMPLAIN No.:_ [protected]


it was done properly but after few months it happen again when it was needed in summer season we complained
in MARUTI SALES AND SERVICE on 11/04/2011 but they are not replying good and not knowin to us that their sales man can come or not we called them so times than also they are not replying just making ascuse and today I had gone personaly on the MARUTI SALES AND SERVICE shop and than also they are ascusing to me so we are complaing to you so we are requesting to you that as fastly you can get repaiered our A/C we are most thankful to you
on 11th APRIL 2o11 which developed a technical snag after a two
year of its purchase. I have been writing mails / speaking to
customer care people for around 15-20 days but nothing has moved.



I have been left with no option but to knock on your door for expediting
the repairing of my AC.



Kindly look into the matter and do the needful.



With regards,
YOURS THANKFULLY,
Z.A.SHEIKH

31- RACHANA NAGAR 2,
BEHIND PRITAM NAGAR SOCIETY-2,
NEAR SHARDA NURSING HOME,
ZADEHWAR ROAD,
BHARUCH. 392001 "GUJARAT"

TO CONTACT US
MOBILE:- [protected]
RESIDENCE :- [protected] .

My Name is Ruchi Gandhe from Mumbai, andheri East.

I had purchased Samsung Mobile, Wave 7233 model on 12-Feb-2011 from Top - 10 mobile shop in Ville Parle East Mumbai. (Tel- [protected]/[protected]

My complaint is that from the date of purchase my pone has hanged twice in midst of some work being done.

On 12th March and around 14 April I have submitted my phone for repairs to Metro Telecare in Andheri (East) Mumbai.

On the first Occasion, as a part of resolution they had just formatted my phone and given me back. But on second occasion they admitted there was a motherboard issue and it took them around 10-12 days to fix my phone. I Finally got the same done around 8-May-2011.
At this time I was promised that it will be taken care and this issue will not re-occur

Work Order Nos. for the complaints booked on 12th march and in april mid week are 11362 and 12191 respectively.

I am tired o[censored]sing this phone which is remains more at the repair center than being used by me.

today on 18-May-2011, my Phone has again got hanged up and I am at my wits end to understand what could possibly the issue that the phone gets hanged every time.

I want to know how Samsung which is trying to replace Nokia in the Mobile Business has such a pathetic Software loaded in Wave 7233.

The phone has become an embarrassment for me. I want a total replace of the phone as I know that till the warranty period Samsung might even do the repairs at their usual slow pace but after Warranty I am on my own and this issue will still keep coming.

I cannot keep going to service center all the time for repairs. This is not for what I bought the phone for.
There is no consumer delight in spending Rs.11000 and still not enjoying the benefits of a smart phone as Wave 7233 is being marketed as.

I hereby register a formal complain against Samsung and demand a replacement of the handset with New piece.

Please treat this request urgently.