Samsung India Complaints & Reviews

I have registered complaint of my refrigerator (complaint no[protected] on 7/5/2011 with no response till today (14/5/2011

Dear concern

Would like to inform to you that I purchased a Samsung Window AC model no. aw122kc on dated 21st April 2011 & now I am facing some noise or Vibration issue with the AC, same I logged complained to the Samsung customer service through vendor M/S King's Electronics but since last 10 days I am getting only phone calls to attend same but till date no one has visited to attend call, please suggest.

Regards
Prakash Ponkshe
In Touch [protected]

Sir,

My Refrigerator Model No- SR-A20NTR/XTL, Ser No- 002649TW6012248.(Single door)
Refrigerator door is not closed properly since two years due to door gasket problem.
I complaint this to Samsung customer care for several times, they registerd my complaint, but nobody attend to site yet.

So i kindly request you to solve my problem, My contact No is - [protected], [protected].
Rajesh V , Payam.
Dated: 13 May 2011.

On 17.4.2011 AC was not switch on, complaint was given on 19.4.2011. complaint no [protected]. Service engineer was came on 21.4.2011 and removed the AC electronic board. Till today 12.5.2011 board is not replaced and there is no positive responce from customercare center side and Dealer SS electonics, PERAMBALUR, TAMILNADU. we r doing followup Daily 8 to 10 times. Please do the necessary step to solve the problem.

Dear sir,

We brought samsung company 2 ton Ac. But its not work properly.
water leakage and no cooling , so many times we complaint and requested for solve this problem . two or three times services men came to our office they did something still we face same problem.

we need peace replace . but they did n't response

please take action immediately.

I Lost my phone which was using ph. No. [protected] on 11th May, 2011 in district Barabanki in Sumitra Lawns. codes on its box are : *359658/03/042099/8* ( Below Barr code),[protected] Below Barr code) and Mobile phone - GT - B3210CYAINS.

Please track my phone and inform me about it as soon as possible.

Yours faithfully,
Mayank Tripathi

I have bought a Samsung Washing Macine from the dealer Vasanth & co , T.Nagar on[protected] , bill no: [protected]. samsung FL W/M WF8508NMW8 from firstday demo upto till not workig , very worst product and manufacturer defect in samsung machines please do exchange as soon as possible

J.Naresh Kumar

I have bought a Samsung AC split,2.0 ton[protected]UGD from the dealer rathna cools pvt ltd , T.Nagar on[protected] . in that aircondioner hot air only comes in cool mode also from the fistday upto till , very worst product and manufacturer defect in samsung machines please do something

J.Naresh Kumar

This is just to show that SAMSUNG doesn't have any ethical values and they are only interested in their sales and don't have any ethical values for post sales service and even when the product is under warranty. They always want to delude their responsibility in the pretext of one thing or other.....

Beware dont buy any samsumg product.

Regards
Pushpendra K. Mishra
[protected]



----- Forwarded Message ----
From: pushpendra mishra <[protected]@yahoo.com>
To: support.[protected]@samsung.com
Cc: mahesh.[protected]@samsung.com; kamal.[protected]@samsung.com; ravinder.[protected]@samsung.com; amol.[protected]@samsung.com
Sent: Sat, April 30, 2011 8:45:10 PM
Subject: ****** URGENT***********Fw: Grevience: Regarding change of Touch Pad in Samsung Corby Handset


Dear Concerned Officials,


Kudos to you all for not responding to mails even after reminders and calls......!


We all know that if something goes wrong then onus is always on the customer.... as he have already paid and now there could be recourse.


As iterated and reiterated to your officials on customer care via Phone / E mail,,,, ppl understand but are help less as they don't feel any ethical responsibility or accountability for what they have committed.


Again the crux of the grievance is mentioned hereunder to deaf ears and blind eyes so that they can open up and an esteem organisation like samsung is not blamed for such unethical game in the name of services and also it is not expected to be like this in case of SAMSUNG.


Mail as sent on 07/04/2011......................


" Dear Sir,

I had been using many of the appliance of Samsung including Handsets, Washing
Machine etc. and being a regular consumer of Samsung in various form (In
service/Goods).

This case is in regard with one samsung mobile which had been purchased in the
month of September 2010. Recently after using the for 5 months it showed
decofiguration in its touch pad and was not working properly.


I immediately presented the monbile to your Service Centre at Patel Nagar, Delhi

and after inspection (2nd week of March'2011) they told about the touch pad to
be replaced under warranty. However, they returned Cellphone citing the reason
for taking out Phone book as it might get lost during the repair. I tried to get

the phonebook but due to non working of touch pad it was impossible to get the

same.

I visited again the same service centre and produced the set for changing the
Touch pad which was under warranty and was promised to change as earlier. They
refused and told that this time some water log has been seen in the set and this

in no more under warranty.

1. In first case of reporting the set, it was assured and accepted by Service
centre that the set would be repaired under warranty should be hounoured as the
same was retuned by staff in the pretext of retreiving of Phonebook by customer.

2. Customer should not be harassed in the pretext of policy. If policy states
that warranty is void now then the part which was to be changed during primary
visit when warranty was intact should be replace free of cost and any deficiency

if any found due to water logging may be charged but this request is also denied

by your intelligent staff.

Kindly look into the matter and resolve the same and repair/replace the handset
at the earliest."

Regards,
Dr. Pushpendra K. Mishra



----- Forwarded Message ----
From: pushpendra mishra <[protected]@yahoo.com>
To: support.[protected]@samsung.com
Cc: mahesh.[protected]@samsung.com; kamal.[protected]@samsung.com; ravinder.[protected]@samsung.com; amol.[protected]@samsung.com
Sent: Sat, April 23, 2011 2:46:43 PM
Subject: Fw: Grevience: Regarding change of Touch Pad in Samsung Corby Handset

Dear Sir,

More than 15 Days have passed but recourse is still awaited. Nobody has taken
any step from your end. Kindly replace/ repair the handset at the earliest.

Regards
Dr. Pushpendra K. Mishra



----- Forwarded Message ----
From: pushpendra mishra <[protected]@yahoo.com>
To: support.[protected]@samsung.com
Cc: mahesh.[protected]@samsung.com; kamal.[protected]@samsung.com;
ravinder.[protected]@samsung.com; amol.[protected]@samsung.com
Sent: Thu, April 7, 2011 4:03:58 PM
Subject: Grevience: Regarding change of Touch Pad in Samsung Corby Handset

Dear Sir,

I had been using many of the appliance of Samsung including Handsets, Washing
Machine etc. and being a regular consumer of Samsung in various form (In
service/Goods).

This case is in regard with one samsung mobile which had been purchased in the
month of September 2010. Recently after using the for 5 months it showed
decofiguration in its touch pad and was not working properly.


I immediately presented the monbile to your Service Centre at Patel Nagar, Delhi

and after inspection (2nd week of March'2011) they told about the touch pad to
be replaced under warranty. However, they returned Cellphone citing the reason
for taking out Phone book as it might get lost during the repair. I tried to get

the phonebook but due to non working of touch pad it was impossible to get the

same.

I visited again the same service centre and produced the set for changing the
Touch pad which was under warranty and was promised to change as earlier. They
refused and told that this time some water log has been seen in the set and this

in no more under warranty.

1. In first case of reporting the set, it was assured and accepted by Service
centre that the set would be repaired under warranty should be hounoured as the
same was retuned by staff in the pretext of retreiving of Phonebook by customer.

2. Customer should not be harassed in the pretext of policy. If policy states
that warranty is void now then the part which was to be changed during primary
visit when warranty was intact should be replace free of cost and any deficiency

if any found due to water logging may be charged but this request is also denied

by your intelligent staff.

Kindly look into the matter and resolve the same and repair/replace the handset
at the earliest.

Regards,
Dr. Pushpendra K. Mishra

I purchase a Samsung washing machine WT-8501 from nearest store in Sagarpur delhi.
Now after 1 year & 3 months, there is so problem facing with the machine about working.
Now what can i do........

I am amazed as well as so damn annoyed at the behaviour and response of Samsung Customer care people. Their name is a misnomer...instead of customer care it should be known as Samsung harrasment service. I first called them on 5th April,2011 regarding my Samsung Top loading automatic washing machine...after several reminders ,one Nafis...technician from their Uttam Nagar service centre came.He checked the machine and told me that their was a problem with the pcb and pressure sensor and that he was taking it with him and would get it repaired. He told me that maximum it would take 4 days...after many days when he did not come back ,I called again . After few days he comes back with it and tried to fit it back ,but then himself realised it had not been repaired ..when i questioned him,he was apologetic and told me what could he do as he was just told to replace it as it iss and was not even given a new sparepart to replace it.I got the tel.number of the head of the Uttam Nagar Service centre and called up Mr.Suresh Yadav atleast 4 times ..each time he would come up with some flimsy excuse that either he was out of office orwould find out and would call back immediately ...i felt so frustrated at the callous attitude of Mr. Yadav..he is certainly not competent to be given charge of Samsung Centre .
Then I started calling up 30308282 again but each time was told that they would send somone...I would keep waiting ...but no one came . I even talked to 3 different supervisors of the Customer Care executives...and each time was told that their senior engineer would be coming...today when I called again was told that definitely he would be coming today ...all lies.Is this the way customers are harassed for being stupid enough to buy Samsung products?...one does not expect this type of service from a company like SAMSUNG...I will never ever buy samsung products from now onwards and people please be forewarned that this is the type of harassment you will face if anything goes wrong and one has to call up their Customer care service...they care two hoots for their customers...all a big sham
Am really disgusted
Mrs Asha Pandeya

i just bought a samsung top loading fully auto matic washing machine from Surindra Radios SCO 1125 Sector 22-B Chandigarh on 6 may 2011. The dealer has not arranged demo for the product despite my repeated calling .
and moreover after opening the pack i found that inlet pipe and outlet pipe and product manual are missing . And moreover now they are not even ready to pick my phone .I tried to lodge a compliant against dealer @ company s website and customer care phone numbers

I, Sushil Sathye has purchased as samsung lcd tv which was delivered to me on Friday Night at 9:33pm also was told to me that it will be installed on saturday on 07.05.2011. Your engineer has called me also for the same and told me tht he will be coming for the same. He did not turned till yesterday night.

Hance I called up helpline today @11:37am on[protected] and spoke to Mr Prashant Kumar for the same, He has done verification...

Dear Sir,

I have purchased a samsung sindow AC (AW18ZKC/XTC -1.5 TON WINDOW AC) (yOUR ITEM CODE 1198922) on 21.06.2009 from your retail chain situated at Pacific Mall, Upper Basement, Plot-1, Site-iv, Sahibabad Ind Area, Ghaziabad (U.P) on 21.06.2009 by giving cash of Rs 19790.00(Bill No 11862 dated 21.06.2009). The product was having a warranty of 1 year. But the product sold to me is not standard as it has stopped working in July 2010. I have registered a complain in samsung customer care and paid an amount of Rs 1526.00 for the repair of the AC just after 1 year of purchasing.(Complain No [protected])

After installation of the repaired AC , the ac again stopped working and again a complian was lodged in samsung customer care (complain No [protected] dated 05.08.2010) which after much persuasion of mine approx after 1 and half months later, the ac was installed at my home and it was told by the samsung authorised service centre that condenser coil was defective and it has been changed. As the summer season has already been passed, it could not be checked continusously.

Again when we have started this year, the ac is not cooling and not working. It seems that the product sold by you to me is not standard and a faulty set was sold to me .

I have gone to your retail shop at pacific mall on 05.05.2011 and met Mr Raj Kumar Bose (Manager, employee no 6076) and explained our problem but he was reluctant to solve the problem and told that you can contact the customer care , samsung. I have told that since the product sold to me is not standard and it is irrepairable since even after 2 sevice, this is not working , you can not escape from your liablity of befooling the customer by selling a wrong and junk ac.

Therefore you are requested to kindly get it resolved the issue
Yours
Manish Kumar
cell no [protected]
cb.[protected]@rediffmail.com

dear sir,

I was purchased samsung mobile from mumbai.after someday mobile getting trouble i.e-when we charge the mobile it become heat, I also complaining local service center,but they not rectifiy my handset problem,
so please solve my problem as possible as....


Handset details:-----

Model No.C3222
IMEI :-[protected]

Dear Sir,

My AC not gave cooling from last two months. We are complain note at Maruti sales & service bharuch office but till date not attend the job.
So kindly attend the job as soon fast.
Deliver & dispatch order No 11176.
We are not abble to use Ac in summer scion. So what means of fitting of this type of facility.
When we bye AC your delayer say 1st number service provider but till date above job not attend.

M.K.Patel

problems and problems for samsung mobile chat 335 (GT-S3353)

i purchased this mobile on dated 2-4-2011. .. ...

problems are :

1> it vibration is not work. .. ...

2> its camera is also bad clarity when capture image and when see this image on PC then this image is like a wash out by water and other problem regarding camera is you set all default memory is memory card then also capture image store in phone memory. .. ...

3> how i know mac / physical / hw address ( for use Wi-Fi ) for this mobile. .. ...

4> when show video on this image through browser then it is not open for example : if you open www.youtube.com on this mobile and you want to play video then there is no option for play the video. .. ...

5> where i download application for this mobile. .. ...

Respected Sir,
Dear sir my Samsung Ac is not working properly and I have complaint through Customer Care and Complaint no is [protected] but no one has came to check my ac and my ac is under warranty, I called up again and again customer care but customer care executive Mr.Ramakant not responded clearly.so take necessary actions regarding my complaint and complaint section to take immediate actions to solve customer problems

With reference from my earlier mail, I have submitted my mobile phone Samsung Chat Wi-Fi (GT-S3353) at nearest Samsung service center as the track pad of the mobile wasn't working properly and many times the phone gets switch off automatically.
After checking, the engineer found that the track pad needs to be replaced and the software needs to be update. Also, he assures that it will not take more than a day, but i regret to say, I received my handset on 24-April-2011, with the same problem (track pad of the mobile still not working properly).
Complaining on the same thing again and again for the same issue won't create a good image of Samsung in my eyes and hence is hampering my trust for the company. .
The mobile is under warranty period and I should feel grateful if you can help me out in this matter by either get it repaired or replaced it by a new one.
Also following are the details of the receipt from the service center:
Date : 20-April-2011
Work Order No. : D2004
Bill No. : 1190
Service Center Address: 3208/2,Mahindra Park, Rani Bagh, Near Fountain Chowk, Delhi-110034 , India
And can even attached scanned copy of the bill if required.
Due to inconvenience caused by the same issue a lot of my work is being hampered.Kindly do the needful at the earliest.

Dear Sirs,

I have bought Samsung B 7722 mobile handset in the month of October 2010 .Now I have a problem with the handset. Every now and then it restarts and then switches off on its own . Moreover it gets heated up because of this problem. Twice I gave it for servicing to their authrosied service centre in Anna Nagar and the problem still continues. If the handset is not replaced with a new one, I may not any other option than to go to consumer court.