Samsung India Complaints & Reviews

Sir plz help me sir last 6months se devise service center pe multi time repair kiya hu sir2time display chenj kiya 1time spekar chenj kiya he1time bettry chenj kiya he sir network isu overheating isu sir abhi last 2month se phone service center pe submit he sir abhi flickering or back side open he sir abhi bahut mail kiya he or call center call bhi bahut kiya he sir service center ne phone ki qundistion kharab kardi sir abhi me Kitna mail karu sir me samsung pe trust kar ke paisa lagaya he naki service center pe sir service center itna miss behavior kar raha he or muze pe hi ilzam laga raha he sir plz aap inspection kijiye service center pe sir multi time repair ho kar pure phone ki qundision kharab kardi services center ne complit fitting nahi he sir abhi is phone se muze bilkul bhi satisfaction nahi he sir me 105999 diya hu sir phone use karne ko naki repair Keliye sir me phone ke bager last 6month se hu me phone use hi nahi kiya srif phone srif repair hi ho raha he sir desply blanck isu spekar isu bettry isu overhittng network isu sir 10 job sit abhi tak bani he or abhi flickering isu or back side open he last time display chenj ki service center ne uski vajah se sir abhi muze kitna problem face karni pad rahi he sir customer itna panic hota hoga phone ke bager sir koi farak nahi padta sir muze plz abhi solution dijiye sir kitni baar mail kiya hu or service center ne phone demage kiya he or boll raha he aap ko jahaa batt karni he kijiye jitna mail karna ho kijiye sab kuch hamari hand se hi hoga or sir samsung ceo desk pe itna mail karne ke baad bhi samsung team kuch solution nahi derahihe sir kya service center hi Samsung he plz sir abhi aap best solution dijiye sir muze samsung team pe pura trust he sir samsung last s7edge se samsung user hu sir sir abhi bahut panic ho raha he Mohammad aasif,

This is with reference to the above-mentioned subject I would express my dissatisfaction with the Samsung product. I bought Samsung Samsung 125 cm (50 inches) Ultra HD (4K) LED Smart TV, 50TU8000 in the month of Oct'20 where after some months I got to know that there was some screen issue in the device. I contacted the service center and they have changed the screen. I was also continuously facing the network issue in the device where at the same time I would not face any issue with my other device on the same network.
Now with the newly replaced screen, within months I face the same issue and also with that my TV is not switching ON. How is it that the newly replaced screen will cause the same problem within a few months?

I am really fed up with this device and many times I think why I bought this Samsung TV, instead of this I could have bought some other brand TV. I did a blunder mistake to bought Samsung.
Is this a cheap trick handled by Samsung to get the users to pay their hard-earned money for services and spares costs.
Hence I request you to please arrange for the reversal of TV cost or allow to me replace the new device of Samsung with another model if any excess amount is there will make the payment of difference amount for the same.

Hence requesting you to please look into the matter and arrange for a quick resolution.

Uncompleted installation, I don't know why your Technicians are this much lazy and not having any work ethics. My details have been shared on Samsung Facebook page inbox, I have given complaint twice, still they have given unfinished/ half finished installation. My Ac installation hasn't been completed fully, I have asked them while doing the Installation, but they said it is ok, but my machine will be damaged if it is left like that in open air. Rain may corrode the pipes

Dear Sir,

I had bought Samsung Model A52 5G (8GB RAM) under our Corporate plan. I had received the phone on 1st Dec 2021 and immediately on 2nd Dec i had raised ticket with Samsung support about the quality issues.

Service center team had taken my phone and did some repair. But the quality is still the same as it was earlier.

Since then i am doing rigorous follow-up with Samsung support to process my refund or or help me to replace this phone with other good model.

Today, I fortunately got call today from Samsung Escalation team after a rigorous follow-up from last 30 – 40 days. The person on the phone said that the phone cannot be replaced neither refund can be processed.

I am very disappointed with this statement. I have been using Samsung phones from last 10 years, this is the first time I had unfortunately bought a bad quality phone Samsung Model A52 5G (8GB RAM).

I am not at all happy with the quality of Samsung Model A52 5G (8GB RAM) even after the repair. Please process my refund or help me to replace this phone with other good model.

Thanks
Rakesh

Samsung is cheating buyers in india.. 7-8 years back i bought TAB 2 for mere 15k and within a month the screen turned black and not turning on. it only vibrates and nothing on scree, this was almost 8-10 yrs ..

in mid 2021, june i bought S21 plus paying 70000+ assuming flagship phone and yet again my screen turned black and only boots and can hear incoming calls.

Service center / padma communucation / 500087 hyd said screen replacement. This is again a cheating my samsung .. This brand is looting people .. I spent close to a lakh and you guys have cheated again. will take it up on social media / and explore legal options

I bought a samsung refurbished phone from Samsung Website. It has 6 months warrenty but On 18th Nov 2021 my phone locked and from 19th Nov I am suffering from this. I visit Samsung service centre but got no help from them. So I called to Samsung Help desk but also got no help from them after that I mailed to Samsung India but there also got no solution. From that date my phone locked.

I have been using a Samsung J8 mobile phone for the last 3 years & recently its battery was getting drained out very fast & taking a lot of time to get charged.
I took it to Samsung authorized service centre- SABSONIC, 12 UN Bramhachari Street, Kolkata-700017 & they have replaced the battery.

However even on insisting, they refused to show me which battery are they replacing & carried out the operation inside.

My phone was handed over in about 3 hours & I was charged Rs 2189/=.
The Invoice No is [protected], dated 11/12/2021.

Since then my phone battery is even worse & I am almost unable to use my phone as it is draining out of charge very fast every now & then !!

When I approached SABSONIC again they said it may require an investigation & they need to keep the phone to troubleshoot it.

When I asked them that while replacing the battery they could have checked it up & let me know about any other areas of concern, they had no answer !!

Please help out with a proper solution.

Sudeep Sanyal
Kolkata/ [protected]/ [protected]@gmail.com

I purchased Samsung galaxy A03S mobile past 3 months before through by kotak bak installment payment method, But when i was purchase the mobile the mobile phone not working properly, so i went to met poorvikka mobile showroom but they are refused my complients, so i am suffering too, kinldy

I bought new phone Samsung M30S. It was working fine for more than 1.5 years then issue pops up. I just gave a software update then i am facing issue like continuous restart and stuck up in Samsung Galaxy M30S logo page.
Then i went to service center, they are asking me to change the whole mother board, cost is around Rs-7000.
There is no mistake from my side (Eg; like damage, water issue etc...) how can i pay Rs-7000.
If any mistake happened from my side i will agree to pay but in this case what customer will do. Due to that i lost my trust in Samsung product.
If some body is asking to suggest good mobile means how can i suggest the Samsung mobile product.

Dear Sir,

I purchased a new mobile phone from a corporate shopping website (Samsung M31s from Employee Purchase Program). Since the day I purchased it, I have been facing a lot of problems. I contacted the authorized Samsung service center multiple times, Initially they detected a motherboard problem and they replaced it. On the second visit they found the display and charging port faulty and replaced.

Again...

Samsung pay mini app always shows one animation on home screen that I doesn't like. Please remove that animation otherwise I will change my phone and I don't recommend Samsung phone to my friends.

Dear Sir/Ma'am

I bought Samsung S21+5G phone in July 2021 along with the insurance from Mall of India outlet which is in Noida.
My phone broke, so I took it to Samsung Service Centre, Okhla Branch for repair on 10th Dec 2021.
As per your policy, i went to Samsung service center, there they told us to raise the claim, then only your phone will be taken in by the service center for further procedure.
We...

I am facing problem in my Samsung galaxy M31s after updating. I updated my phone in the month of August 2021 and after that my phone gets auto restart. In the process of restarting my phone''s screen stopped on logo of Samsung galaxy M31s..i tried many time to start but failed. These problem in continue on my phone very frequently. I have contacted Samsung service centre but they don''t even listen the problem carefully and refused any kind of help and told me that the motherboard of your phone is damaged. You should replace it. I was shocked as this happened just after the expiry of the warranty period. I am not only the single person to face these issues, this is happening with many of like me and all over the world. For changing the motherboard it costs approx INR 9000. How can all of a sudden so many M31s have same problems when the people using are different places and lifestyles.
These issues started after updating in the month of August. Before updating my phone was working very well. So I reached to this conclusion that all fault generate by your side and I found that this problem is common in almost every set of Samsung galaxy M31s. So why I am liable to pay these cost to repairing of my phone

Dear Sir/Ma'am

I bought Samsung S21+5G phone in July 2021 along with the insurance from Mall of India outlet which is in Noida.
My phone broke, so I took it to Samsung Service Centre, Okhla Branch for repair on 10th Dec 2021.
As per your policy, i went to Samsung service center, there they told us to raise the claim, then only your phone will be taken in by the service center for further procedure.
We paid additional 2000/- at the time of phone submission to raise the claim, whereas we had already paid 10, 000/- for insurance at the time of phone purchase.

The Service Centre told us that the Display and back panel is damaged, and it will take few days to repair it.After 2 days we got a call from the centre saying, our phone has been repaired, and they were asking for the address where the phone needs to be delivered.
Next day, that is 13th Dec, I went to the service Centre to collect my phone but they said YOUR DEVICE SERIAL NUMBER IS NOT MATCHING, so we can't hand over the phone to you, and told me to call the Customer Care.
BUT, AFTER 7 DAYS OF MY COMPLAINT, THE SERVICE CENTRE SENT MY "UNREPAIRED " PHONE BACK TO MY HOME, AND WAS DELIVERED WITHOUT MY PRESENCE.I HAD AN IMPRESSION THAT THEY HAVE REPAIRED MY PHONE, THAT'S WHY THEY ARE SENDING IT BACK.

After long discussions on phone with the Customer Care Executive and their team leaders for almost 5 days, one of the Executives told me, that you should go to the Dealer, from where you bought the phone, As YOUR INVOICE IS INCORRECT.

I went to Mall of India Dealer from where we bought the phone, they also have a service Centre, so I told them to check my status.
There, they told me that INVOICE IS OKAY BUT, I AM TAGGED AS A SMART CUSTOMER, which is why there is a delay in my phone repair.
Then I called Service Centre Manager again asking, why they are not repairing my phone when my INVOICE is also correct.
He told me that, MY PHONE'S DISPLAY'S SERIAL NUMBER IS NOT MATCHING AND WE CANNOT REPAIR YOUR PHONE.

I HAVE BEEN A LOYAL SAMSUNG CUSTOMER since year 2000
Me and my family has been using Samsung Phones since ages now.I have never faced such a problem .
BUT NOW I AM REGRETTING MY DECESSION, AS I HAVE BEEN HARASSED BY SAMSUNG CUSTOMER CARE AS WELL AS THE SAMSUNG SERVICE CENTRE AND NONE OF THEM IS HELPING ME, INSTEAD THEY ARE SAYING THAT MY PHONE CANNOT BE REPAIRED UNDER THE INSURANCE. AND I WILL HAVE TO PAY MONEY.
I AM UNABLE TO UNDERSTAND THE DELAY IN THIS PROCESS.

I have a humble request.
It's been 24days and my phone is still UNREPAIRED. I request you to please help me resolve this issue as soon as possible as it is affecting my work also.

Regards
Sunny Kataria

My phone stopped working after recent software update the mobile repair guy said motherboard died and there are soo many people with same issue

Dear Sir/ Madam,

Greetings!!!

I have purchased a Samsung Refrigerator from Croma on 6th Nov’21, I found it faulty as there is noise during Door Opening and Closing time. I have complained Multiple times to Croma regarding the same issue, every time Samsung Technical Person Visits and says this will remain Same and there isn’t any solution to this, so they are ignoring this issue. Even without my confirmation they are closing the complain and Counts their visits. After many complains, I have decided to bring you notice about the issue. Here I am attaching the Videos also. I am expecting the support here.
Invoice No.: SLA107RS2896629
Thanks,

Jayantibhai D Solanki
M: [protected]

SAMSUNG A52S RS 37500 PHONE PRCHEJ DATE 24 Sep 2021

samsung phome me problam 10 oct 2021 se start ho gya

हमारा सैमसंग फोन कॉफी हैंग करता जिसकी शिकायत हम सर्विस सेंटर और कस्टमर हेल्पलाइन नंबर पर भी किए थे लेकिन इसका कोई निष्कर्ष नहीं निकला सर्विस सेंटर पर जाते ही एक सॉफ्टवेयर फोन में डालते हैं और बोलते हैं 24 घंटा इंतजार कीजिए और यही प्रोसेस लगातार इन लोगों का होता है जब जब शिकायत हो करते हैं मैं इस फोन से बहुत ही परेशान हूं कंपनी से मैं अपना पैसा रिफंड चाहता हूं

I bought the samsung m31 on march 2020, past few weeks my mobile started behaving abnormally, freezes while using and auto restarts continuously. i visited customer care for the same, but they flashed my software and told me that, if the problem persists then motherboard has to be replaced newly. Since many other users of same model mobiles suffering same issue, how can it be a fault from user side? and i doubt it to be manufacturing defect from samsung side. I request to take necessary actions to rectify the same by either recalling the mobiles or bringing up free service for all affected mobiles.

Dear Service Head @ Samsung India,

It is with deep regret I, myself Amanullah Khan here from Chennai, write this note to you .
Here's our registered mobile no for your perusal : [protected]

To present a Background of the Issue -
I had a requested a Service Repair from Chennai Chroma outlet on 22-Dec-2021 and they had sent a Samsung site engineer (Mobile no in attached Samsung_Personnel_2.jpeg image), who came and did some study on the device and left saying there will be another engineer sent for this .
Two days after this, on 24-Dec-2021 I tried calling the first executive, and he was rejecting my calls continuously and I was already stuck with stinking clothes for 2 days since the device was left unserved.
I then contacted Chroma on the same day (24-Dec-2021) and they said, another engineer will be sent to service the device, and the second engineer (Mobile no in attached Samsung_Personnel_1.jpeg image) who came and said, the "PCB" board has to be replaced and he will raise a procurement request for the same . Refer the VK_ONSITE_1_INFO and VK_ONSITE_2_INFO attached images for reference.
Now we're on 01-Jan-2021, almost 9 days after i raised my initial complaint, and still my device is not attended to . The second engineer is also rejecting my calls while i try to get an update from him, and has no politeness to even call back/respond and acknowledge the status .
I got a mail today, stating that I need to submit the device to the Service Center for a Physical Inspection and only then the Job sheet will get created .

Please understand, that for the last one week, we have not been able to wash our clothes . There are Infants & Elderly people at home, who require regular washed and clean clothes and this has been a pain since 22-Dec-2021 .

My Expected Action Item :
First and foremost - get both of these two site engineer suspended/fired or at-least take a strenuous action against them both for being so negligent in their duty and being unethical in rejecting the Customer's calls & Plea . Make sure they dont repeat this action and owe an apology by calling me back and giving me a response .

Second - I cannot hand the device in-person, as the Site-Engineer had already visited our premise and I have a got message responses from Samsung stating the "PCB Board" procurement is being done and will be installed once it arrives . I'm in turmoil, that after 10 days (even after the Site has visited), again they ask to submit the device in person at the service center .

I have buyed M 51 handset in December 2020, My phone first issue came in June/July 2021 and need to replaced the Mother Board ( lost all Data's) again in after 1-1.5 months same problem came and again need to replaced the Mother board and again lost all Data's, during second time issue the matter escalated to CEO help desk but not look much seriously and asked to wait for 3rd time problem, if 3rd time same problem then only will look and take some action, but again same problem came and before getting repaired and submit it to Service Centre same was again escalated to CEO help desk and was told from executive that will look once phone submit at service center and same was informed that again going to submit the phone at service center and same was also informed to service center about executive following on my complaint, but after some time phone get repaired (replacement of Mother board 3rd time) got to know through SMS. After repaired executive from Samsung told they cant take any action as phone repaired and will not look for replacement or refund. They expecting that their internal process consumer should know. Because of their internal process i am suffering and the same executive straight away decline to look further. Their is negligence on complaint from Samsung.

Again in a day raised complaint to CEO desk and they took to look and review for 4-5 days and come with that cannot looked the issue as phone is repaired and now out of warranty, but from my side already informed them before repaired and it was ignored from their side to look and complaint was raised when phone is under warranty delayed from their side and with delay phone goes out of warranty. Now they offering for 3 months warranty extension as offer. When they having problem in phone and horrible part is they again waiting for 4th time for same issue

Their is very causal approach from Samsung as they are not bother too look on such technical issues where phone keep occurring problem and repaired 3 times in 6 months and Samsung CEO desk know since September. The complete ignorance and only jargons from Samsung, feel like cheating as they sold faulty phone and even after sold they are not bother, for them no rules and regulations.

The approach by CEO desk executives are very casual and taking matter very lightly. Samsung only giving fake commitments and lies, they openly laying to customer even after know that their phone is faulty.