Samsung India Complaints & Reviews

We purchased Samsung Galaxy S21 5g on 10 October 2021 vide order ref. - [protected] via @ICICIBank_Care Debit card EMI facility, however due to some issues the order was cancelled on the same day.

I received email from @SamsungIndia that refund has been initiated and it will reflect in 5-6 working days, however when our bank contacted @PineLabs they did not provide refund stating product is delivered vide id: 13012401

There is clear misccomunication between @SamsungIndia and @pinelabs regarding this issue and it has been ALMOST 2 MONTHS and I HAVE NOT RECEIVED ANY REFUND NOR PRODUCT.

despite my product was not delivered my EMI was deducted and my next EMI is due soon. My substantial capital is blocked due to lethargic behavior of @SamsungIndia & @PineLabs, I raised number of complaints, wrote numerous mails but NO RESOLUTION SINCE 2 MONTHS

WE SPOKE TO FOLL people for COMPLAINT ID[protected]:
1) AMRINDER - Exec
2) NEHA - Exec
3) GAURAV - Executive
4)SMRITI - Executive
5) RAHUL - Executive
6) GURPREET SINGH - SUPERVISOR
We spent apprx 1 hr a day explaining issue to each BT NO SUPPORT FROM CUSTOMER SUPPORT

WE HAVE BEEN MENTALLY HARASSED BY @SamsungMobile and ITS CUSTOMER SUPPORT as they have not been able to resolve 1 ISSUE SINCE ALMOST 3 MONTHS.

We bought this mobile for our moms use @june 2020.the mobile was is a perfect condition like brand new, and all of a sudden the mobile stopped working. the service center people are saying that the motherboard must be replaced and asking 75%cost of the mobile . please do file this complient and take necessary actions as soon as possible. thank you

Hi Fraud people,

We have had a continuous conversation with you guys for the last 2 months but you are only making a false commitment of refund.

When I have already cancelled your product and you also agreed on that even you also shared many emails that you have initiated refund but I never got that and my Bank is charging EMI of every month.

I want to know that when everything was settled in October for orderID # [protected] (Transaction date 6th of October) then why did you people reinitiate the same amount for EMI charge by the bank on 8th of November.

Bank provided me two Transactions ID and shared given details -:

1. 32191869, This one is cancelled by the merchant side and bank both.
2. 33174465, But this transaction is for the newly reinitiated same transaction on the 8th of November by Samsung and your payment partner (Pineslab.com).

Please find some screenshots of your previous emails and tell me what you people doing. You have initiated refund amounts three times but never completed them.
Every time I Email or call you guys are initiating the refund. What is this?

Please find screenshots below-:

1. On 24th October you people mentioned that you initiated a refund of INR 24699 /- on 12-OCT-21 against your order. but what happened? Where is that amount?
If you will say that we have completed that refund then please see what you people mentioned in the 2nd and 3rd points given below in the screenshot.

2. On 12th November you people mentioned again that you have initiated a refund of INR 24699 /- on 12-November-2021 against your order. but again, what happened? Where is that amount?
If you dare to say that we have completed this refund then please see what you people mentioned in the 3rd point given below in the screenshot.


3. On 14th December you people mentioned again that you have initiated a refund against your order [protected].

So, can you guys tell me what's going on? Is this a proper way to do your business?
When a refund is initiated then why it is not completed after more than 2 months?

My Bank also told me that Pinelab reinitiate the claim of getting this EMI on the 8th of November again.

So, on one side (Customer side) you people reinitiating a refund but on the other side (to the bank) you people reinitiating the EMI claim.
So why should I not call you people a fraud?

Please keep me out from this Ghanchakar. This is not expected from a company like Samsung.

Thanks, and Regard
Santosh Singh
On Behalf of Vikash Singh (Order ID [protected])

Dear Sir/Madam,
I bought Samsung F41 from flipkart on 29 December 2020 (Order Id: OD12 [protected]). The phone has seen the service centre four times and still it is badly hanging. In short, sometimes there is a board problem and sometimes there is some other problem and I have not been able to use the phone properly since my purchase.
The last time the service centre and customer assured me that this is the last time the phone is coming to the service centre and it will work just fine from here. My last complaint number for your reference is [protected].
Yesterday on[protected], I again filed a complaint in regard to which I received a call from Gurugram on[protected] and the lady asked me to visit service centre once again (Total of five time in one year for same issue). Now, the service centre people after looking at the phone said they can't resolve the issue.
I think it is highly unprofessional of SAMSUNG and its team to kill my time till the warranty expires and then simply say that the phone is out of warranty.
Your services are not solving my issues and in this exceptional situation where the company gave me a defective phone, I request the authorities to finally exchange this product and give me a working phone.

Thanks and Regards
Umesh Chandra Tiwari
Contact Info: [protected] / [protected]

I have been getting frequent call from Samsung sale and provided offers while purchasing new phones. I paced an order numder [protected] in Samsung shop app on 9th Dec 2021 after paying full amount and expected to get cash back on successful order. However there was no offer provided and I decided to go for cancelation with in 1 day after receiving the new device by calling customer care. The Samsung sale is NOT process my request. As a customer I have all rights to cancel and request to take back the new device and process refund immediately.

I need your help.

Hi,

We bought a Samsung TV from your showroom in GST road, chromepet last year. Within a year it stopped working. We lodged a complaint and they said motherboard is gone and they will replace it within a week if we pay Rs. 7800. Then they said motherboard not available and we will issue a coupon and it has been a month till now no action has been taken by them to either repair or replace the TV. We have been making numerous...

Iam using samsung galaxy m21 mobile from last one and half years mobile has autometically hangs sevaral times inthis senario authorised service center says mother board and software problem they rectified under warranty and then extanded my warranty for next year and now mobile hangs with same problem

please solve this problem its branded mobile but we are facing problems

Please do needful
+91 [protected]

I called up at authorized service center for relating if my top load fully automatic washing machine..Mobile no. [protected] at 10:23 am that I picked from google..as I was looking for authorized service center.The person on the other end straight away used foul language n behaved in an very uncivilized manner as he started arguing in a very low grade manner.

I registered a service request at samsung. But no one attend the work after one month.. The service centre is at Trivandrum, karamana.. Please take immediate action.

Have ordered the washing machine on 24th November 2021, estimated delivery date is 11th December 2021 (17 days). have been following up for last seven day's with samsung customer support for my order status, they confirmed that product will delivered on or before 11th December 2021, but today (11th Dec.) Currently stock is not available and it will take another 15 days.

On Dec4, 2021, I purchased Samsung Galaxy Tab S6 Lite (Wi-Fi) (Blue) from Samsung Shop paid INR 24, 699 for it via PayTM. After payment, my transaction was successful. However, the Samsung Shop didn't confirm my order, and stated that the payment is awaited. On escalating the issue with customer care, Samsung denied receiving payment against my order, while I have explicit proof that the payment was done against the order id and was...

Respected Sir/Madam
this is to bring to your kind notice that I purchased Samsung SIDE BY SIDE REFRIGERATOR with 10 year compressor warranty in 2016. It was one of the best and latest models available at that time, so worth investing a huge amount of 70, 000 rs.
after 3 years, it had a gas leakage issue, which was resolved by Samsung engineer. But now only after 6 years, it has stopped cooling all again. Open calling customer service, an engineer was appointed on 27th November 2021.
Following that day, my refrigerator is OFF with the problem not being resolved. I am bearing loss on a daily basis by throwing a lot of eatables, all the content of deep freezer since that day.
Though number of engineers visited, but no one could detect the exact issue and hence had no clear idea on how to proceed. Hot and trial method is going on since then with the flow of events as mentioned below
28th nov: 1st visit, fridge closed, gas refill advised
30th nov: 2nd visit, gas refill not required as there was no leakage. Rather nitrogen to be filled to check exact cause, probably rusting of body or some internal issue
2nd December: 3rd visit, but the engineer didnt have nitrogen to fill
5th december : 4th visit, nitrogen filled
6th december: 5th visit, nitrogen level was fine, no there was probably no internal issue
7th december: 6th visit: engineer comes to fill gas. Objected by me since gas fill has no use as there was no leakage detected at first place.
8th december: 7th visit: engineer now fills nitrogen again, now in the lower chamber saying earlier only upper chamber was filled
9th december:8th visit:engineer came to fill gas as the only resolve he had. welds the upper and lower chamber . but gas refilling could not be completed as he was hurt on hand.

this is the flow of events, whereby the exact cause of ineffective cooling is not detected and with no solution, the only way is the just fill gas.
Sir/Ma'am its really unprofessional from the company whereby the engineers just keep on giving different options with lack of communication and clear idea of problem resolution.Along with that its immense loss for the customer who after buying an expensive refrigerator, probable the best category of refrigerator fro a renowned international brand is throwing lot of eatables evey day . In 6 years of purchase this has happened which clearly indicates that the product is not having a long life and not a promising performance. I am not residing in an area with hihg concentration of sulphides which normally result in leakage. As a customer, I have full right to get exact resolution of any issue of product which is used as advised by the company. Filling gas this time means obviously its not the solution, but a way to just a temporary method with which the problem will reoccur again making me and my family face the same trouble all again.Now i need and demand a clear explanation on (A) What if the problem reoccurs again since the treatment is done without diagnosis of problem. (B) Am i supposed to just keep on spending my money ...first in an expensive refrigerator and then on its inefficiency (C) What is the expected life of the refrigerators made by the company (D) How can the consumer contribute towards longevity of the product.

Hope you go through the entire issue, understand the torture faced by consumed and act on it appropriately.
regards

I am disaappointed when my samsung a50 motherboard was gone.just aty 18 months for no reasons.

my reliability upon samsung is spoiled. service people says it would cost 9k and there is no guarentee for it surivival

Hi i just got the call from your " FINAL DECISION MAKING TEAM " if so this team exists please authorize from your side and t aslo authorize that they are telling that " WE DON'T HAVE PEOPLE TO ANSWER IF IT IS ASM OR REGIONAL MANAGER ALSO, AS THEY AS ARE DIFFERENT DEPARTMENTS WHO LOOK AFTER THE SERVICE CENTER " .they spoke to me that we gave you solution by the final decision making team member "NIVETHA", if your not happy with that solution or way of talking you can only give the feedback to me.i spoke with the NIVETHA ANSWERABLE PERSONNEL CALLED " SURAJ " he addressed him self like that .aslo told that "IF YOU HAVE ANY ISSUE WITH NIVETHA YOU HAVE TO REPORT ME . He aslo told that " AS PER WARRANT AND TERMS AND CONDITIONS WE CAN NOT ABLE TO DISCLOSE THE HIGHER OFFICIAL O[censored]S OR ASM OR REGIONAL MANAGER" .I simply asked them to where so this rules is explained in WARRANT and terms and conditions document for that no answer and we gave all details thanks for calling and cut the call.AS PER SUPPORT TEAM I NEED THE ABOVE GIVEN DATAS ARE GENUINE .PLEASE AUTHORIZE THESE DATAS AS SOON as possible.

Dear sir,

My TV is under refund process and same month i did extend my Samsung TV warranty, my tv refund amount is received but my extend warranty not received yet. when i call to same customer of MD Gulzar he say do anything this amount is not refunded, first of all is language is very rude to take any customer like this.

Second i want to refund my amount of extend warranty because this warranty is not use for me.

Raised service request (Ref No: [protected]) a week back, called multiple times but no one is attended and resolved the issue

Hi,

This is regarding service made in Care Point, Bangalore on Samsung s20 fe 5g on warranty repair. The phone was bought and after a month the super charging feature was not working properly and type c port had issues. I brought to samsung authorized service center. They changed the port at the end of the day. Phone was functional and everything was good until. When I was boarding the bus during rain fall my phone got wet and due to poor sealing and IP68 non-compliance after service, water entered inside phone and screen was not functional. The phone was clearly IP68 as other S series phones. I gave for re-service yesterday under same service number.

1. Is IP68 compliance and testing done after authorized repair under 'QC testings' as per the factory made standards? If this is the case, then everything should have gone well.
2. If not, then it's better for the replacement than to repair in case of manfacture defect.
3. And I still hadn't got any acknowledgment on my samsung members page.

I am writing this in advance so that proactive measures can be taken. Kindly take this into consideration and I will be updating the status then and there on forum about the repair.

Thanks Consumer complaints and thanks Samsung India

Ref:
service no.: [protected](as they said, it's old service re-opened)

14 month old Samsung M31s smartphone stopped working suddenly giving constant screen freezes and restarts. Tried factory reset and issue is still same. I saw most of the M31s user is facing the same issue after 10-15months o[censored]se. This is clearly a manufacturing defect and needs to be rectified by Samsung. visited service center but they said most of the m series phone is facing the same issue and had to get the motherboard replaced. It may...

Dear Samsung Support team,

I am writing this mail with highest regret that my order#[protected] was placed on 28-Oct-2021 and was about to deliver on 05-Nov-2021.

I would like to understand the reason for such a long delay and no prompt response in last 12 days despite so many follow ups.

In the very first instance, I was told that due to the festive season the orders are getting delayed. Later I was told that it is because of the availability of stock.

I was given Delhivery AWB number for tracking my order from samsung Support team. While check the shipment status on Delhivery, it is showing that the Shipment Pick up was scheduled for 4 times and your servic partner didn't handed over physical shipment so Delhivery cancelled the pick up order request.

Contradictory, It is shown on Samsung Shop app that order is accepted and packed. To cross verify availability of stock, when I am putting fresh order on Samsung Shop App for the same SKU, it is not showing 'Out of Stock' notice which implies that stock is available with Savex Technology - your partner.

Please refer to the below screenshots for your kind reference.

Kindly resolve the issue immediately.

If required, kindly cancel the above order and issue fresh coupon Code to redeem the Bezels.

Vishal Trivedi

My fr I'd been suspended please iam not hacking fr please give me my I'd please😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖�...⇄