Samsung India Complaints & Reviews

I have purchased sum sung mobile SGH-M-620 on[protected] after 22 days i have suffering problem with mobile my mobile is discharged after 3 to 4 hours.I have already two times visited to sum sung service center and they have change the battery but problem is still continue. And i have inform to your customer care more than 10 times but nobody properly reply every time he was asked me go to our service center please look the matter i have frosted with samsung support system and your product please sort out my problem other wise.

As on[protected] my mobile in service centre

sir,
I have given my samsung SGH-f270 mobile phone to samsung service centre mugal canal karnal(haryana), which is indeed the authorized service center for samsung on firstly1 month before stating network problem...they have returned my phone 2 days before...its more than 1 months since i gave my phone to them...they have also not fulfilled my demand and also phone doesn't show battery backup i think they have changed my phone battery ...i am not getting any proper response from the service center and from the area service manager...i want to contact samsung's higher authorities before i lodge a complaint in the consumer court against samsung...please contact me as earlier as possible

regards,
harsh
phone- [protected]

sir,
i purchase a samsung moniter form bansal computer on dated[protected] but after one month.i have been facing lot of problam regarding visulisation (screen automatically shut down and no blue lcd also not working ).so many times i file a complaint ([protected]).and 4 times engineer visited here .but they r not able to solve my problam.now 3-4 month passed and problam is as it is.after suffering so many problams i send a mail to samsung sites but no responce.i also call its nirala nagar office and contact person was mr.santosh and after listening all the problam he sure me to exchange my moniter within one or two week .but sir sorry to tell u after one month he also denie to fulfil his commitment.pls do sth

I was logged complaint of my washing machine model no. 8700 for non functiong of washer side at your call centre no 30308282 on date 18.04.09 & got a call no. [protected].

After 2 days one person?? visited at house & after checking told that he will come back for repairs.

After that No response...????????

On date 11.05.09 one person came & take my w.machine for repairs at workshop 7 after that no followup...????????????

Today when I called to the no. given in jobsheet, the person on other side denied for such w.machine pickup.

After 4 calls from my side, they agree that they have w.machine but spares parts is not available till date.

After my call, they send my w.machine back without repairs?????????????

Is this type of irrespopnsibility can bear anyone ??????

This is called SAMSUNG SERICE ??????????????? - SPEED - SURE - SMILE ?????

One more thing.
After receiving my w.machine, when I checked it, I found that dryer is not working which was working earlier.
Unable to understand which type of service is this??????????????????????...

Immediately after buying the product the coolpack support was found bent. Coolpack can not be put in place as it falls due to the bend in the side support (built-in defect, not due to use). Problem was coveyed to Samsung through the dealer (Lalwani, Chembur). Company representative came and saw. I was told that the part will be replaced free of cost the next week. It is already over by 2 weeks. I purchased the product on 12th April 2009, lodged the complaint on 15th April 2009 on realizing the problem. Dealer did not take note of the problem initially. After repeated request from me, he referred the the problem to Samsung. The rep came at the month end, checked and told that it will be replaced soon. It is already more than a month, since I have lodged the complaint. No progress so far. Please persue the matter.

I have already posted my complaint as below.
"I had bought a 26 inch Samsung LCD (LA26R/1BALX/L) in November 07.The lcd gave up in March 08, within one year 3 months of purchase. (complaint no. [protected]) The engineer visited us and comfortably said that the repair cost would be 17, 000/- approx.How can a product which costed me 35000 just 1.5 years back and the repair cost of this is half the price of the product. We raised an issue but as a special case samsung could just give us 25% discount price on the repair cost. This is just not done.We need the lcd repaired on Free of cost basis."

IF OUR LCD IS NOT REPAIRED FREE OF COST WE ARE GOING TO PROTEST IN THE SAME MANNER AS BELOW AS WAS DONE BY ONE OF THE CONSUMERS IN THIS FORUM.

1.We samsung customers those who are facing difficulties with the company service will go in rally either 2 wheeler /3 wheeler.
2. A crane will be used to lift the LCD (which cost us some 35, 000, 50, 000 etc.) and it will be dumped on the road
3. Three persons will act as mahatmagandhi 3 monkeys roles such as
a.one as DEAF( Company wont hear our voice)
b. one as BLIND ( Company wont look at us)
c. one as DUMB ( Company wont speak with us)
4. All the dumped products will be safeguarded carefully and displyed in consumer exhibitions by hiring one stall.

SAMSUNG INDIA PLEASE RESPOND QUICKLY.

STANLEY FERNANDES
[protected]

sir,
This isto inform you that I am a uger of samsung mobile and I have bought mobile model-SGH-L700
IMEI no.355569/02/160044/5 shopname & address: "The wood arts electronics divison", gol market, jayant(m.p.)
Bill no.2166, purchasing date-20/11/2008, amount-7899/00

but there was a poor back up of the battery. so I have complaint
against this problem is the retailer .the told me that if you have to replace the battery. you will have to go to REEWA or VARANASI. I have gone to VARANASI SERVICE CENTER on[protected] i spendingRs 600.but they ONLY BOOTED THE BATTERY AND GAVE ME. the battery backup not improved. SO I AGAIN COMPLAINED ON 18-04-09. BUT they did not replace the battery.

So I again complained to the retailer. After 7 days they told me that when the distributor will come, I will call you. They called me when he came, he took up the battery and he gave me a used battery after 10 days.
I said him that this is used battery. But he replied me that you use this battery because this battery is replaced battery...the replaced battery backup is more poorer than mine.



So I request to you to please give me a new battery. I want to remind you that the money I had spent till now in that I would have bought a new battery...


Please take a sufficient action...



YOUR CONUSMER
ROHIT GUPTA
KHADIA BAZAR,
SHAKTINAGAR, SONBHADRA(U.P.)
[protected];[protected]

I had bought a 26 inch Samsung LCD (LA26R/1BALX/L) in November 07.

The lcd gave up in March 08, within one year 3 months of purchase. (complaint no. [protected]) The engineer visited us and comfortably said that the repair cost would be 17, 000/- approx.

How can a product which costed me 35000 just 1.5 years back and the repair cost of this is half the price of the product. We raised an issue but as a special case samsung could just give us 25% discount price on the repair cost. This is just not done.

We need the lcd repaired on Free of cost basis.

Stanley Fernandes
Neelam Residency
Sector 44, Plot No.:116/117,
Flat No.104, 1st Floor
Seawoods, Navi Mumbai 400706,
Mobile NO. [protected]

A compliant was registered with the customer service centre. The complaint reference no.[protected]. However, no body called us to resolve the compliant. Since we had fortunately stored a service engineers no. during the earlier compliant. We contacted the service engineer. Who wanted to be anonymous. Then we called the landline no.[protected]. But however, nobody seem to respond to the complaint. Then on repeated requests, a service engineer was sent on 2nd May, 2009. However, he told the timer was not working after through checking as the spinning tub was rotating on one side instead of back and foth. He then informed us that it would be difficult to get a timer for such model and we may have to wait for long as they need to check availability the timer or wait for a spare to come. But he was not sure of any time frame. However, we insisted that a definite solution has to be given quickly. Then the service engineer very reluctantly informed that he will call on monday i.e.4th of May, 2009. But the day never came. We kept on calling the number given by him, but to no avail. We then asked the support center to connect us to the Branch Manager. But this branch manager seems to be much worse to understand a customer woes. Mr.Sridhar whose contact no. is[protected] went on testing our patience. He kept on giving us dates on each day the today their van will come and pick up the washing machine and resolve the issue. We were forced to come back from office on continuously four days by 4:00 p.m. But the van never turned up. On friday i.e.14th May, 2009 the same then he repeated tellling the van will reach by 4:00 p.m. We reached the house as per his advice. However, the van did not turn up. We waited till 7:00 p.m. and called him, he informed the van will reach our residence within 10 minutes, but he van did not turn up. We kept on calling him and he kept on saying 10 minutes he will reach. Since we were not in a position to use the washing machine, we were made to suffer by the so called customer service personnel. After 7 p.m. we tried to reach him but no avail. The person was not lifting the phone. Then as a trial we called him from another number, which was not registered with him and on lifting the phone we asked him whether the van will come, kept us on hold and acted as if he was calling the van driver. He spoke in a very indecent manner about us (forgeting that we were onlin) with the driver telling him that the bloody customer from Mythrinagar is online and bothering him by calling frequently. Go there and pick up the washing machine. This really tested our patience. when we asked him the contact number of the driver so that we can guide to reach our place. He told he will not give. This really created further agony to us. Since the complaint was not being resolved, we told him that please donot make us to go to the consumber forum. He told if you can do that we can also do many things. I did not understand what he meant by that? was that a threat?. At around 10:30 the van was sent as we said we will go to the consumer forum. Now after receiving the washing machine at his end, this Mr.Sridhar, the so called Branch Manager, informed us that along with the timer the motor has also got spoiled. He did not stop there, but told us the it is not worthwhile putting the motor (does that mean the motor fitted would not be good) and instead go for a new washing machine (this is the service provided by the samsung service department).

I hope this problem of mine will be resolved quickly and i get back my washing machine intact in working condition.

Kindly help me in getting back my washing machine in working condition.

Dear Sir,
I purchased one split AC 1.5 ton (model 18 FK)of a reputed brand Samsung on 6.6.2008. The
A C has been troubling me from day 1 it was installed at my residence at A-5 B /349, Paschim Vihar, New Delhi.Last year it was flooding my Drawing room with water leaking from indoor unit. After several visits by their Engineers, and after it had fully spoiled my sofa and carpet, it was reinstalled but by that time summer was over.
This year, when summer is at its peak in day time, and outside temperature is over 40, it stops cooling.After several complaints at their call centre no (B P no [protected]), finally, one engineer visited after 12 days of complaint and he changed some condenser. But the problem continues and cooling stops after sometime when it gets heated. The indoor unit is still raining water in my drawing room and no solution to this problem seems to be in sight.
It appears that either the piece sold to me is defective or the Samsung is a total failure in making split AC . I am repenting why I did go to purchase this split AC.The Engineers do not have any permanent solution to this problem and the company is waiting for expiry of free warranty period of one year from date of purchase.
I request you to help me in finding a replacement of the defective A C .
Mukund Dikshit
A-5 B /349, Paschim Vihar, New Delhi.
Ph: [protected]

Dear Sir,

07 months back on 11/10/2008 I have bought one refrigerator of Samsung Company in tirupati.HERE IAM GIVNG MY REFRIGERATOR BILL DETAILS-BILL NO:391, TIN:NO:[protected], SRI SANKARI ELECTRONICS, 16-1-28, NETHAJI ROAD, TIRUPATI. My refrigerator is not working for the last 30 days. I have made so many complaints to the company's service centre M/S gopikrishna Enterprises 20-3-25/A8, Nr Muncipal Park, Tirumala By Pass Road, Trupati Tirupati, Andhra Pradesh at Phone no.[protected]. But They are unable to repair the refrigerator and now they are not responding to my complaints .

You are requested to please take up the matter with the company, as we are facing so much problems on daily basis without a refrigerator, when it is much required in the summers.

Thanking You.

Your, Truly

balaji.chalampalyam.

my sim number is[protected]...
plz send my puk code... urgent...
my cell number is [protected]

I bought AS18FJXTL Split AC on 12th Apr 2008 from PCH Zone, Hyderabad. Serial # A166PZBQ205077H. The AC had problem immediately after I bought. I have complained about my AC not cooling and water leaking from indoor unit last year Apr & May 2008 (BP number [protected]). This was not rectified and the problem is continuing. The technicians who have checked it mentioned that there is gas leakage have done some work but have not fixed it.

I have raised another request ([protected]) on Apr 21st 2009 for this. The equipment was taken for gas leakage verification and was returned on May 11th 2009 and was installed May 13th 2009. Look at the number of days the service team has taken to act on the request. They give all lame reasons. They have NEVER given correct information. Every time they say it will get done today and it never gets done. I am extremely frustrated with their service. You get much better service from local guys than what you get from Samsung. Finally after several calls and follow-ups they have installed it on May 13th 2009. Even after all this, the problem still exists and the water leaks into the house through indoor unit after 2 hours of continuously running the AC and the cooling stops. This problem has been there since I bought the AC and till date Samsung has not rectified this.

Split A/c malfunction

My complaint as below. to samsung on 1-4-09 whose transaction number is [protected] no solution has been found to date.

MY COMPLAINT IS ' IN MY SPLIT A/C. I RUN IT IN COOL MODE 24 DEG. TEMP. FAN SPEED LOW AND I FIX THE LOUVERS SWING AT THE LOWEST POSSIBLE POSITION OTHERWISE THE BLOW COMES STRAIGHT TO MY FACE WHERE I SLEEP. NOW SINCE MIDDLE OF MARCH EXACTLY ONE HOUR AFTER I START THE A/C AND FIX THE SWING AT THE LOWEST LEVEL THE LOUVERS RETURN BY THEMSELVES TO THE HIGHEST LEVEL AND WAKE ME UP BECAUSE COLD AIR IS BLOWN IN MY FACE. THIS HAPPENS EXACTLY ONE HOUR THE FIRST TIME AND AFTER I RESET THE LOUVERS IT RECURS ANYTIME ie: the second time at no fixed interval. I HAVE BEEN WOKEN UP CONTINOUSLY SINCE THE LAST 60 DAYS. AFTER THE COMPLAINT THE SERVICE TECHNICIAN CAME ON FRIDAY 3RD MAY HEARD ME AND LEFT SAYING HE WILL HAVE TO BRING THE CIRCUITBOARD ON SATURDAY. THE 4TH HE DID NOT COME AND PROMISED TO COME ON MONDAY. HE DID NOT COME AND PROMISED TO COME WITHIN 2 DAYS. HE DID NOT COME AND ON THURSDAY ANOTHER TECHNMICIAN AGAIN CAME AND HEARD ME AND SAID HE WILL HAVE TO BRING THE CIRCUIT BOARD ON SATURDAY 11TH APRIL THE TECHNICIAN REPLACED THE CIRCUITBOARD AND LEFT AT 6-45 P.M. EXACTLY AT 7-45 P.M! . THE LOUVERS RETURNED TO THE UPPERMOST POSITION I RESET THEM THAN EXACTLY AT 12-00 AT NIGHT AGAIN THE LOUVERS RETURNED TO THE TOPMOST POSITION.
ALTHOUGH I RANG HIM UP IMMEDIATELY I RECD A SMS FROM SAMSUNG ON THE 13/4 SAYING THAT THE COMPLAINT WAS RESOLVED. I COMPLAINED IMMEDIATELY AND REREGISTERED THE COMPLAINT ON THE 14TH. NO ONE ATTENDED TO MY COMPLAINT AND TELEPHONICALLY THEIR SURAT OFFICE STAFF IGNORED ME AND THOUGHT OF THE COMPLAINT AS A FIGMENT OF MY IMAGINATION SO I RECORDED THE EVENT TAKING PLACE AND SENT A EMAIL TO THEIR SURAT TECHNICIAN ON THE 20TH APRIL MR. FARUK SHIEKH. HE ASKED ME TO GIVE HIM SOME TIME AS HE NEEDED TO DISCUSS THIS PROBLEM WITH HIS SUPERIORS AND HE HAD ENDING TO DEAL WITH TILL THE 30TH. THEN ON THE 2ND OF MAY I COMPLAINED TO HIS SUPERIOR MR. HUSSAIN AND A TECHNICIAN CAME TO MY HOUSE AND IN FRONT OF HIS EYES THE LOUVERS MALFUNCTIONED AT 3-20 P.M. I CALLED UP HIS SUPERIORS AND HAD HIM CONFERM THE EVENT TO THEM BUT TO DATE MY PROBLEM HAS NOT BEEN SOLVED NOR HAS ANY BODY APPROACHED ME.
I HAVE DEMANDED THROUGHOUT THAT SAMSUNG EITHER REPAIR THE MALFUNCTIONING BLOWER IMMEDIATELY OR REPLACE THE SAME.
Also loud crackling noise from A/c as when ice forms and cracks comes after around 8 hours of running at night. the technician says that since gas is o.k. he cannot find reason for the crackling sounds
WHEN I PURCHASE THE COSTLIEST PRODUCT IN THE RANGE I EXPECT PROMPT SERVICE AND THE SERVICE TECHNICIANS SHOULD KNOW WHAT THEY ARE DOING.
AS I AM LOSING SLEEP MY WORK SUFFERS.

I have suffered from sinusitis since childhood. I even had it operated upon.
Now as soon as air flow is directed at my face my nose gets blocked and I wake up and have to reset the a/c louvers repeatedly at night.
Since the last 60 days my sleep has been disturbed and so my work suffers and so does my health as I have to use Otrivin drops to relieve my nose of the congestion.

I have purchased Samsung CDMA Mobile SCH W299 on 29 Apr 09 from New Panvel, Mumbai and after returning home when I tried to connect mobile with PC Studio 7 but it was not. Then I contacted the shop from where i have purchased this mobile. he directed me to Samsung service centre. I have called to customer care also and they also donot know reason. Company should launch the product after testing all the things. Why customer to face these type of problems once he is paying product cost?

Dear sir,


1. I am stationed at Jodhpur, Rajasthan. I had booked a Samsung Refrigerator model no RT-35 HV 345 Ltrs by paying the full amount by DD on 13 Apr 2009 to TARANG ELECTRONICS JODHPUR. Since I am a defence personnel I am buying the fridge through CSD.

2. Till today the fridge has not been delivered to me. Whenever I try to find out from the dealer or Samsung reps in Rajasthan, either they don’t pick up the phone or I am told it will be delivered in a couple of days.

3. Since I have paid the full amount in advance, getting the delivery of the fridge has become a real nightmare for me. What kind of after sales service I can expect? Can you help? I wish I had gone for LG/Whirlpool.

4. I sent a mail in this regard to support.[protected]@samsung.com, but apart from sympathetic mail, I have not heard from them.

5. Legal action is the only option left for me.

Yours truly,

Col RDS Ahluwalia
Military Hospital
Jodhpur Cantt
Rajasthan
Ph: [protected]

Respected Sir/Madam,

Myself, Gagan Sahni, Resident of A-67, Vikas Puri, New Delhi-110018 had bought a Samsung 0.9 tom Bio sleep model samsung split Ac from new Berco electronic, Uttam Nagar on 5th may 2008, The unit had manufacturing default from the day one, For the same i had a word with the shopkeeper but he put the entire resposibility on the shoulders of the company, And the Company representative had come and said me that the instalation is not proper and there Unit is allright but, i had make it sure that the unit had been installed at the same place where my previous Unit of Lg was installed.
Thus it clearly show that they are making a mess of things and running away from there responsibility
The samsung complaint number - [protected]
Thus it will be kind of you to bring me justice so being a cunsumer i could get my Value of money.

Warm regards,

Gagan Sahni
A-67, Vikas Puri,
New Delhi-110018.

I have had one of the worst customer experience with Samsung. I bought their 1.6 ton AC around 7-9 months ago & within this time period only I have had numerous problems with the product. One of the major setbacks I had was last week when my AC didn't started. When we called their services executives he said the AC's circuit has been damaged & will need to be replaced.

He didn't even had an approximate time by when he will be able to procure the circuit. To top it all when I tried to follow up with them more than 3 times then nasty service professional called me & said & in a rude manner that until the part is procured we cannot do anything. He also said that all our computer systems & servers are down for the last 2-3 days & we cannot attain the status of the procurement any sooner.

Just imagine a so called big company like Samsung dosen't even have their systems & servers online. No wonder how do they manage to make a product as worst as this AC.

The consequences I have faced so far is that I have been sleeping in an extremely hot room for the last 2 weeks now. Its no secret that how hot it gets in Delhi this season & couple of my family members have suffered heat strokes because of this issue.

I would suggest it to everyone out there that please do not go for Samsung AC at any cost. I have had the worst customer experience with them. AC from some of the local brands like napolian are much much better. Many people told me about this but I thought of sticking to a brand & I have definitely paid the price for that!

I had bought a Samsung window AC 1.5 Tons in 2006. Selecting Samsung turned out to be a big mistake. Within 6 months the compressor failed. It was the begning. The piece of Junk i bought has not run continiously for more than 4 months. I have been spending Rs 2000 every year on its maintenence to keep it running. Complaints to the company and the service center has not yeilded any results.

On 05.05.2009 your service engineer came and replaced my 2 star rated machine -12ZKB with the 1 star rated machine being model no-AW12ZKAXTL.
Pls clarify me whether yr service engineer thinks that customers are uneducated or he himself is uneducated.As it is obvious that he cannot ignore this fact, or else he has done it intentionally.
Secondly I hope that calling your customer care no is of no use except the wastage of money of the customer, every times I call customer care some neha, deepti, etc picks up phone and assure me that some engineer will get back to me .But I think this type of customer problem does not bother them at all.
It is a breach of trust as yr engineer have replaced my higher model 1 ton ac with the lower model(act of a cheating with a customer).So in the present circumstances that is even after written complaint and phone complaint you people are not giving importance to the customer problem, So I demand the refund my billed amount and to take back the ac machine .And the same is not resolved witrhin three days then I will be forced to knock the door of Consumer Forum and Intimation to media regarding being harassed by such a esteemed excellent service provider.
Thanks and Regards
Ashok Shaw
[protected]


Dear ashok

Welcome to Samsung India Electronics Pvt. Ltd. We thankyou for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this referencein all
subsequent communications.

[protected][protected][protected][protected]
We apologize for the inconvenience you are facing with samsung product
and services.
We are forwarding your complaint to the concerned department.
Soon you will be contacted by the concerned authority.
Till then kindly be with us.
Thanks and assure you the better services always.
with regards,
SAMSUNG

[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiryabout Samsung India through our Web-sites.
Please do not reply to thismail as it is an automated email and cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail or contact us at: Samsung India Electronics Pvt. Ltd
CustomerContact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,


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Complaint in the new product-samsung 1.0ton Window A/C
We are having a guest house business where we were ussing the airconditioners of Voltas India.This season we have decided to purchase one A/C after recommendation from freinds and relatives about the good services.So we purchased 1 ton window a/c model no 12ZKB, SERIAL NO-A3213PZAS300961, from yr dealer ROHIT REFRIGERATION COMPANY, ADD-34, CREEK ROW, KOLKATA-700014, PH NO[protected].
Iwas shocked to see that after opening the cartoon by the installation executive that one of the rotating blade was broken which was confirmed by the installation executive on 24.04.2009.They have instructed us to lodged a complaint at the customer care no, complaint no is-[protected].Where the executive instructed that they will send the replacement only after ten days.
I have several question that when a product is packed its always treid and tested then how come this type of negligence occured?
Is this is a excellent customer service that first time users are being harrased by such a delay services which is not expected from the such a execellent service provider.
This is only creating a bad experience in the customers mind and atleast this type of service will result in bad word of mouth.
I therefore request you for speedy replacement of the required parts ar the entire machine or else I will be bound to knock the door of the Consumer Forum.

Thanks and Regards
Ashok Shaw
[protected]