Samsung India Complaints & Reviews

We have bought a/c, microwave, TV & washing m/s from Teji enterprises samsung outlet @ Sakchi, Jamshedpur on 16th april'09. Service center experience is like a nightmare. Guess best help Samsung can provide is honestly telling its customer they do not provide any service for amc/installation. Service centers are manned by goons, mafias cannot put into words lang used by people answering call. Do not expect soft skills training to be imparted but minimum telephone etiquette should be there. This was not personal number but official samsung service center. Never knew samsung ties with such stake holder who do not care for the brand name cos they are themselves abrand. Will be returning all products with no return of money. Want Samsung to donate this to needy as CSR. This would provide some repute to the organisation. Request to ensure people manning phone like samat khan @ jamshedpur samsung service center ( brother of azim khan owner of service center, almost a dynasty business ) are asked not to flaunt the ancestral property & money they have briebed to acquire service center

Dated: 4 June 2009
Worst Customer Care

Dear Sir / Madam,

I have Parched Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton from Vivek Vadapalani Shop @ 26500 /-on 25/04/09. Serial No: A291PZES101806A.This AC has Installed by Vivek Service Technician and I had paid Rs 2500/-.

When I switch on the AC still bad smell coming from the indoor unit from the date of purchase I had continues problem on the same, I have not utilized / enjoyed.

I have reported to Vivek costumer care services at several time and also Samsung customer care too.

When I reported to Vivek, Vivek Technician came and checked but they dint solve/Retrieve the problem. But the job statues are ignored / unsolved the problem.

Today (06/04/2009) when I call to Samsung and Vivek costumer care services to know the progress of my compliant but they ignored my phone call and cut the phone line.

Both customer care is completely unreliable and the worst.

So I request you to please replace the new LG Split AC instead of my new Samsung Split AC AS 18 UTA Max Gold 3S 1.50 Ton and pls take necessary action. It would be very grateful to you.

My Cell No: [protected]

Mali: [protected]@bsnl.in

Current Samsung BP NO: [protected].

Previous Samsung BP No: [protected]

Previous job No 226305 – job statues are ignored / unsolved the problem @ Vivek Service.

Previous job no: 223903 @ Vivek Service.

My previous job no: 220447 @ Vivek Service.


Thank you,

Regards,

T.Premakumar

dear sir sir i purchased 320 litres samsung refrigerator model no sr 34 emb 7 years back and it was working nicely .around 15th march i noted that cooling was less and it was not forming ice properly. so i lodged a complaint at chikara complex service centre meerutby complaint no [protected].mr amit kamboj came to c it and told that two of its part biomental and timer are defective and need to be changedthey changed the parts and asked for rs450 for timer and 270 for biomental and 300 for service charges total of rs1020. we paid same amount of money and asked for the bill.mr amit said for bill u have to pay rs1141we paid the money and he gave us bill no336 book no 07on 21 mar 09.but we weited for three days there was same less cooling complaint. we called mr amit he saw the fridge again and said that itscompressor is ok but gas is less in amount and he has to top up gasfor which he will charge 1000 rs more and then cooling will be ok.after 3 days amit came to take fridge to service centrefor gas top up and after examining fidge said that its compressor is not working and need to be changed and it will cost 5000rs and waranty will be for three months only.i asked him to remove those timer and biomental and put old one back into machineand made a complaint to noida servie centre they said they will send some senior engieneerto check machine.after 3 days when we called ashu elec tronics they said they will refund the 720 rs and take back the parts they have put into it but service charge they will charge .i got my compressor changed by some private mechanic who charged 3000 rs for gas filling and brand new compressorhaving one year warranty. my refrierator is working nicely now with those old timer and biomental but i am seriously thinkinof suing samsung india and ashu electronic to consumer court and criminal court for cheating and forgerry.i have tohe new timer and biomental with me. shall i say that because of your service engg fault my working fridge and its compressor got short and i have to face problems in peak summers for more than a month.shall i talk to mr chauhan andmr rajan first or shall i directly proceed to court and give this all matter to media for publishing. hope to have response from u sooni will weit for three days and then will proceed for legal action thanks dr adesh dhankad

HI,


I had bought Samsung's AC in 2007 . Within a short span of 3 three years its compressor has broken down twice . This time they took 9 days to repair it & as usual are charging another 1400/- for the same inspite of the compressor being within warranty period of 5 Years .

Will never buy any of Samsung's products & share my experience at every forum with all aquaintances, friends & relatives,


Regards,
Himani Khare .

Dear Sir,

I went for take service of my ML1610 Samsung Laser Printer at Samsung Serivce Center - Bhavngar Gujarat - INDIA. first I ask to console person for the price of Spare he checked in computer with spare number and gave me price 225 RS of front closer tray of printer, but when i checked i don't have enough money to purchage the spare. i inform him i will come back again, after few days i went there and ask him to purchage by reply from him i shock !! he told me 350 RS price for the same spare, when i told him before you gave me 225 from your data base and now 350 RS ? why ? he reply me we have only this price. how people can accept big price differance in just few days ? i realised that they do not have proper knowldge and very very very bad serviced from service manager.

Dear Sir,
I have purchased Samsung SGH-O450 BEAT series on[protected] from authorized dealer at Bharuch (Krishna Mobile, Gujarat).
I am suffering one big problem of recharge socket. I cont recharge battery through charging socket and can not use hands free& data cable also.
I had shown the instrument at Samsung service care at Baroda but that respective person told me that socket is detached from circuit. he suggested to replace whole circuit and he charging me Rs.7500/- for this. But my mobile is in the warranty period.

As my mobile is in warranty period this service should be free of cost. My mobile cost is Rs.11499/- and it is charging about half of its cost.
So please do the needful
Thank you
Yogendrasinh Parmar
[protected]

sir
i have lodge a complain on 29/05/2009 at your call centre complain no is [protected].

but till time nobody come to my house to solve the provlem. I took the sevice on 05/03/2009 at your service centre in agra now he is not to ready to hear any of complain.ha have many call to your call centre he assurance me to reach the engg soon but no response till time .
please take the matter as soon as possible or advice me to do in future

thankin you

a k goyal

[protected]

[protected]

44, Rahul Vihar, Dayal Bagh. Near Shani Deo Mandir, AGRA 282005

i had purchased samsung mobile i450 in month of sep 08, from mobile store, ahemdabad. this product gave problem of frequent hanging and auto switching off since beging. i got it repaired under warranty at service centre jaipur. but product is being giving various other problem again, like auto switching off, hanging, camera not working, some software errors etc. out o[censored]sage of almost 9 months this product had remained unserviceable for more than three months and with poor service back up.
i want to get this mobile phone replaced under warranty as its a cronic problem.
please guide me how to initiate the case and please get it replaced. i am holding true bill and neccessary documents.

Hello,

I have purchased a washing machine (Model R1043, Make - Samsung) on 31 March 2007. Last week due power voltage fluctuations it got damaged. So I launched a complaint at after sales service. Same day the service engineer attended the complaint and told me that the PCB (Printed Circuit Board) got damaged and need to taken back to service centre for checking. At that time I was sure that, this can not be serviced and need to replace the damaged PCB with a new one. So, I asked the service engineer to replace it immediately if possible. Then service engineer and his team have taken a weeks time to just check if the part is serviceable or not. Now they are saying that it has to be replaced, part is not in stock and will take 4-5 days more to receive the part and then they will replace it.

During this time I have called almost 50-60 times to discuss the status and every time I used to get same answers.

It was their decision to check the part, I have already given green signal to go ahead and replace the part. Due to this I have suffered a lot of pain and now I am fed up with these people.

Please let me know what can I do in this situation.

Regards,
Kedar

Samsung is doing fraud with the consumer of India by faking features of its mobile phones on its web.
For e.g. http://www.samsung.com/in/consumer/detail/detail.do?group=mobilephones&type=...⇄ says the mobile E 1100 has FM radio & can hold up
500 contacts whereas in reality it doesn't have FM & can hold up only 200 contacts with 3 separate fields.
Hence i think the CEO of the company should kindly look in the matter.

My AC has a 5-year condensor replacement warranty. This season, I found it not working good enough and called company engineer for a routine paid service. He tells me that condensor/compressor is under warranty for 5 years and it gets choked due to choked capillaries which shall be replaced but I shal be required to pay gas refill charges of Rs 1500/-. I contested that since it is a result of condensor malfunction, it should not be charged. He did not agree and made me talk to his manager who tells me that it is choked because ACs don't work round the year and therefore because of oxidation and other reactions between copper pipes and gas, the pipes get choked and have to be frequently dechoked.

This sounds funny as per logic. What they are saying is that my AC's capillary pipes shall get choked every 3rd/4th year and I shall be made to pay for gas which is almost half the cost of the condensor.

BTW, does it help to lodge a complaint here?

Hello,

I went to one of the service center in Pahar ganj regarding my samsung E 250 which is still under waranty on 14/05/09 at 3:50pm. It was told to me that my phone will get back to me in one week, even i recived calls from custumar care IS MY PHONE IS WORKING FINE however phone still in the service center.Its really height of limit now.they dont behave normally now.
Please help me on this, Its really paining workout without a phone.

Thamks & Regards

Afsan Anjum
Copmlant No. WA[protected]
Address:- House No 2307, street mir
mir madari farash khana delhi 06
Contact # [protected]

4th Reminder
Complaint still remains unresolved
To
Samsung India Electronics Ltd.
SAMSUNG ERMS <[protected]@sec-erms.samsung.com>
Dated 29.05.2009

Sub: Samsung Mobile SGH C200 - Chassis lock damaged at your Service Centre Lucknow during IMEI Write.
Transaction number . [protected]
Job Number: [protected] dt 07.05.2009, Samsung Service Centre, New Weather Control, Varanasi. U.P. INDIA

Sir,
The consumer begs to inform you as under:

1. That, the above complaint still remains unresolved. The customer highly objects your manipulated message dt 28.05.2009 sent via SMS Ref: BP No. [protected] on mobile [protected]. It is untrue and wrong to write that the complaint is resolved.

2. That, the mobile set is still not ready for delivery at your Service Centre Varanasi, as the Chassis locks broken by your Service Centre Lucknow during servicing and IMEI write has not been replaced.

3. That, The mobile set was intact while being handed over to your Authorised Service Centre in Varanasi on 07.05.2009 for IMEI write against payment of Rs 470/-. The IMEI number [protected] on Samsung Mobile model SGH C 200 was not identified by BSNL Sim.

4 .That, while taking the delivery of the mobile set on 26.05.2009 the customer noticed damage to the upper locks of mobile chassis caused at your Lucknow Service Centre. That the damage caused was also identified by your Varanasi Service Centre and matter was referred to Lucknow Service Centre for compensation of loss and damages due to negligence.

5. That, the consumer refused the delivery of the mobile broken by your Service Centre and emailed a complaint on 26.05.2009, copy appended as under.

6. That, the mobile set is still undelivered to the customer as the Complaint still remains unresolved.
The consumer requests you parties to kindly deliver the above referred mobile set within seven days of the date of this email by replacing the upper Chassis at your own cost and expenses which was damaged during repairing at your end. Please note that your failure to do so will compel the consumer to refer the matter to their legal advisors for compensation of the losses and damages caused by you parties.
Thanking you.

Sincerely yours
Krishna Deo
Varanasi
(Consumer)
[protected]@gmail.com

Hi,

I would like to know procedure of filing the complaints aganist Mobile Zone in Bangalore location, as they have LOST my mobile which was given for servicing in the month of Feb2009, Now on 18th April They do not have any update on my Samsung e840 Mobile, everytime I call them one person will respond to me saying Harsha(Owner) will call me in 30mins, till now I have never received a call from them to know the status of my mobile,
on 4th April 2009 one person called me and he told me that my mobile which was given for servicing he LOST that mobile, when I asked him about how and give me more details he is not ready to talk to me, he said he will call me in one weeks of time, till now he didn't call me or when ever I call he is not picking up the call,
Now they are not responding to my mobile calls, when I visit there no one will attend to me properly, I am unable to speak to Owner which I was trying to from past 3 months,

Shop: Mobile Zone (Job No:2204)
Add: #22/2, Thavarekere Main Road, Chikka Adugodi, Bangalore -29
Contact person : Harsha reach him at[protected]

I REQUEST EVERYONE WHO READS THIS ARTICLE NOT TO BUY / GIVE SERVICING TO THIS SHOP PERSON,


Thanks & Regards,
Kiran Kumar
Ph: [protected]

There was prblm in my hardisk. When I went to the servce centre who supplied the hardisk then refused to replace/repair my 80GB harddisk which is still under warranty period. They refused on the grounds that samsung will take longer time for dealers. My warranty is getting over after 2 years...



dealer name and address:- S.D computer system
3771 main road, kanhaiya nagar, tri nagar delhi -35
ph:[protected]

We have parchaged a REFRIGERATOR of Samsung Model No RT 23 M Double Door on 16/11/08 from MOTI RADIO CENTRE (BARMER) RAJASTHAN (JODHPUR ZONE)

Since from biegining absoultiy Nil Cooling in Refrizarator but after complaning so many times No response is given by you.

Ultimatly this is My Last Warning in form of E-mail if not response from your side then I will Knock the Door of consumer Court.

MY MOBILE NO.[protected]

MY LANDLINE NO.[protected]

MY OFFICE ADDRESS. M O I/ C CHC GADRA ROAD (BARMER) RAJASTHAN

Sir,
I bought a Samsung(M3510) mobile on 05/05/09 from the following shop.

Hot Spot,
Shop no- 3&4, Property No- C-1-A, M.S.
Chamber, Main Vikas Marg,
Anar Park, Laxmi Nagar
New Delhi-92

Then after next day I took feed back from other local shop, I found the same mobile set is available less than Rs- 2000/- .
They charged Rs. 8000/- and actual price in open market is Rs. 6000/-.

So, it is requested that pls take a immediate action on this matter.
For this i will ever grate full to you.

Kind regards

Nawnit Kumar
[protected]

We have bought an A/C (Split 1.5 Ton) in april 2008. Our unit works well for exactly for one year without any problem but before one week (25.04.2009) it started to leak from inside unit and stops cooling after that day, only fan works but still no use. we made a compliant to samsung customer care but they dont care about the situation! after several tries they send us an engineer to inspect our A/C unit he came and check both indoor & outdoor unit and tell us there is a gas leak probably due to over heat & pressure on gas pipes this not our fault its 100% samsung made! then after one day three mechanics from samsung came and took both units for repair and delivered it after 3 days (with lots of scratches & dirt's on both indoor & outdoor units smasung "stylish design" lost esply the indoor unit entire design looks weird after a single service My god!) but didn't install instead they told us there is separate dept to re-install the unit (outdoor unit) because previously it had installed in wrong place without proper ventilation! (again by samsung engineers! great job they have done) so we called again to samsung for installation within 3-4 hours but they didn't. This put me on frustration! after that day once again we called samsung care and they said today they will come sure and one person came for installation but it will cost Rs.1750! i ask why? he told me for re-installing the outdoor unit on clamp cost 750, labor charge 500 and 500 for indoor unit taxes 185 extra!! I'm totally shocked already 5 days gone without A/C in this summer!? i told that i ready to pay for fixing the clamp 750 and tax 185 but not labor and indoor unit cost because this is their mistake (samsung eng.) by not fixing the indoor unit after delivery and why labor cost? i dono why they asking because product is still in warranty period!
I'm really frustrated and disappointed. Dissatisfaction over samsung sales after service and poor customer response in Chennai! here after i have decided to move to LG or Panasonic.

I LOST MY TV REMOTE - KINDLY LET ME KNOW THE REMOTE CODE NO TO ENABLE ME
TO BUY REMOTE FOR MY TV


SAMSUNG TELEVISION

MODEL - HITRON - SUPERHORN
MODEL NO. CS-5306-SV

Hi,
I am really disappointed for the feedback I got from the samsung customer care. (at 11 & 12, Espllanade, kolkata- 700013, west bengal, India)

Me and my entire family have been using the samsung mobiles for a long time, but after getting such a feedback from the service center, we are really disappointed.

My mobile phone is under warranty period (up to 21 June 2009), actually the phone is now unable to show any display and before that its batter was discharging unnecessarily and the cell got heated.When i showed them the cell they opened the circuit, refused to repair it and just charged Rs. 4, 500 for repairing .I cannot understand I hardly did anything wrong with the mobile set and it is under warrenty period why should I pay money for that ?It is just ridiculous.

After getting such feedback neither I will buy samsung mobile nor I will suggest anybody for it.
Althougth I will expect a quick response from your side after this mail.

kanchan saha,
Programmer Analyst
ICTEAS, Kolkata, west bengal, India