Sangeetha Mobiles — Asking replacement

Address:

600024

Hi this is giridharan from chennai i brought one oppo a37 mobile on 3/7/17 at kodambakkam sangeetha mobiles. First we plan to buy xiome redmi4 but your sales representative converted to oppo a37 but the futures all thinks are good and they commit 30 days replacement assurance also. That s the only reason i buy that mobile. Now the mobile giving problem. I directly go to stores and explain the problem. They are not resolve my problem and they are give the service center address. When i reached service center they said this is soft ware problem we have to install the software but my concern is this also one part of service your open my mobile are not but this is one part of service i dont want to give my mobile do any services they said only hard ware problem only we are giving replacement this is soft ware problem we cannot give replacement. The problem is your sales man giving wrong commitment to me. This is cheating i already gave the complaint to the local r3 police station also. But i am very very upset about this product as a customer i am helpless. I trust the sangeetha mobiles understand my situation. Please resolve my problem as soon as possible thank you