[Resolved]  Sangeetha Mobiles — Expectation not delivered

Address:

Bangalore, Karnataka

Hi, My name is kumar gaurav. I wanted to buy a new mobile phone (Microsoft lumia 535). I tried searching for the stores which has this mobile in stock. I got your number from your website and dialed. The person with whom i spoke, gave me a number of mr. Dilip (Store manager, domlur, bangalore). I called him. He informed that he is on wo so gave me another number of mr. Swamy (Store manager, domlur, bangalore). I called him also and he informed that the mobile is there in stock he can arrange it. He asked me to come to the store. I went there and then got to know that he cannot arrange the mobile now. He will be arranging it in couple of hours and deliver it to my office. I gave him my number. I enquired about if there is any offer going on, he informed that yes the offer is there.in that offer if i buy microsoft lumia 535 i will be getting 2 years of warranty + 1 year of insurance at the same price. I requested him to arrange the mobile and deliver it to my office to which he agreed. I called him again same day afternoon at 3:30pm, he told that the mobile is not available in any of the stores so he can only deliver the mobile by friday or next week monday. Then i tried calling the other stores of sangeetha to check for the mobile. I got to know that sangeetha in hsr has one last piece available with them. I requested them not to sell that as i will come in the evening and collect. I went to the hsr store and asked for the phone. I enquired about the offer which mr. Swamy explained but the staff at the hsr store informed that the offer is no longer available. Then i called mr. Swamy from there and he informed that he got an email at 3 pm on 2nd december from the company that the offer got closed on 30th december. How is this possible? When i went to the store around 1pm afternoon on 2nd december the offer was there. When i called mr. Swamy at 3:30pm same day, offer was there. And when i went to buy the phone from different store location he informed that the offer is closed. This is absolutely ridiculous. I never expected that sangeetha would treat their customers like this. I am highly disappointed. This is cheating done by sangeetha. I expect an explanation on this. Do not ignore this email. Thanks, Kumar gaurav +91-[protected]