Sangeetha Mobiles — fraudulence by mobile dealer - sangeetha mobiles, annanagar, chennai-40

Address:

Chennai, Tamil Nadu

Dear sir

Good wishes

Let me introduce myself as a regular customer with sangeetha mobiles, annanagar, chennai 40 for more than 9 years. I have continously purchased about 10 mobile phones and did services also with them with high level of satisfaction.

We have purchased a mobile a5-2016 with damage protection scheme for 1 year.
Purchase price on 8.3.17 is rs.20783/- basic price.

As on date the price of the same mobile (New piece) is rs.14100/- (Including all taxes)

We have now come for a claim with annanagar sangeetha mobiles on damage protection scheme. Now they are asking 12, 884/- for replacing the same whereas the market price of the same mobile phone today is only rs.14100/-

I also prefer to get another model of any price for which i agree to pay the difference amount.

Request you to kindly look into this issue on merit of the case and approve me with getting any other model in samsung

Thanks and regards

Since there is not so fair response from your side... I have writtten again today...
Dear sir

We understood your explanation..

But the following points were agreed by your retail sales officer, mr. Ranjith, mob. No.[protected],[protected], sangeetha mobiles, annanagar, chennai - 600040 at the time of purchase

1. The mobile handset covers a 50% damage cover policy for 1 year from the date of purchase
2. Any damages caused to the mobile will be supported with 50% value from your side for the same model handset during the 1 year period
3. The current market value of the mobile handset at the time of exchange for damage will be considered for the exchange under damage protection scheme
In my case i am allowed rs.10396/- as 50% value by your annanagar showroom (They wanted me to pay rs.12884/- incl taxes for getting the mobile exchanged with a new piece) whereas the new mobile itself is only rs.14100 (Incl all taxes). I have also paid rs.1399/- in extra for the damage protection scheme at the time of purchase

There are 2 options which i prefer...
1. Please exchange the handset with new piece at the current market price as agreed at the time of purchase
(Or)
2. Please exchange the handset with some other model an adjust the 50% value of rs.10396/-

Kindly look into the genuine issue and the agreement had at the time of purchase and please do the needful

Regards