[Resolved] Sangeetha Mobiles — Mobile re embersment

anand99

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Dear sir/madam I had purchased a sony set (Model no - d5322-xperia t2 ultra - black) in sangeetha and the set was damaged in a accident and i went to sangeetha brigade road to get the claims they told me to get the documents and the next day they told me you should call up the number which is behind the bill, they cannot do anything here then i called up the number which is behind the bill [protected] and they gave me a new number to call up[protected] but this number never connects so again i called up the number and informed the status, but they clearly mentioned there is only one number and we cant help you keep trying for the same number or else go to sangeetha again. Kindly help me. Note - i am attaching the details of bill broken handset and the audio voice spoken to customer care. [protected]

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Complaint marked as Resolved

Sangeetha Mobiles customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2014

Sangeetha Mobiles Customer Care's response Dear Anand, Greetings! We have noted your concern and sincerely regret any inconvenience that may have been caused. Please follow the below procedure to claim insurnace for damage. Request you to please complete the claim form (You can download the form from http://www.sangeethamobiles.com/pages/Swift---Insurance/pgid-39748.aspx or collect it from the nearest Sangeetha store). Please be clear in explaining the incident of how the damaged was caused to your hand set. Visit the nearest authorized service centre (ASC)get an estimation for repairs and mail the soft copies with below documnets to insurance company id : [protected]@gmail.com/[protected]@gmail.com 01. Claim form 02. Invoice 03. Estimation 04. ID proof with Specimen signature Insurance company will directly mail you or sms you the claim decision and on receipt of the same you can get your handset serviced at the ASC, submit the payment receipt to UIB office and your claim amount will be released. Hope you have understood the process. Please feel free to call us for any further support. Best Regards, Lokesh HK Support Team Customer Care Sangeetha Mobiles Pvt Ltd., [protected]/7111