Sangeetha Mobiles — Ordered for mobile set online with payment

Address:

Bangalore,india

I have ordered for a realme 5pro, 6gb, 64gb mobile phone by online to sangeetha mobile.com on 09.05.2020, and with order i paid rs. 15999.00 through icici bank credit card, after sometime they sent me a email with declaration that my order success fully placed and they have got rs. 15999.00 from icici bank and they said the ordered item will reach to me, kolkata, (Dumdum area, pin 700074) within five to seven days, but today is is 16.05.2020 still now i didn't have got my mobile phone. From 09.05.30 to 16.05.20 during this period i several times sent email for sending my tracking status, called customer care no but they even not picked the phone, not sent the reply of my email, today also (16.05.20) i phoned called but not picked phone, sent email but no reply, now i thinking they will never send my mobile set, though i already paid 15999.00 for this, i don't know what shout i do now, even i requested i[censored] not able to deliver please refund my money but no answer, please help me