I am writing to express my disappointment with the experience I had with your online purchase. I placed an order for Redmi Note 11 Pro Plus 5G on[protected] and was promised a delivery date of[protected]. Despite multiple follow-ups, I have not received the product till date.
Additionally, the customer service I received was completely unacceptable. When I called to inquire about the status of my order, I was met with unprofessional and irresponsible behaviour from the customer care executive. The executive was unable to provide me with a proper update and was not willing to escalate the issue to a higher authority.
I am highly frustrated with the entire experience and feel my time and money have been wasted. I expect a prompt resolution to this issue, including immediate delivery of the product and compensation for the inconvenience caused.
Order ID : 138783
I look forward to hearing from you soon and hope that you take the necessary actions to ensure that such incidents do not occur in the future Was this information helpful? | 
