Sangeetha Mobiles — Repair o[censored]nder warranty phone

Address:

Bangalore, Karnataka

I purchased a htc mobile phone from sangeetha mobiles at forum koramangala in 2013.in addition to the warranty of one year by htc, sangeetha had a bundled package offering one year additional warranty and home pick/drop of handset for servicing the phone. First rude shock was when i was told that the home pick/drop was an old scheme and no longer valid. Thereafter the phone and the original bill was taken without any documentation. The phone was returned without any repairs and the store manager himself acknowledged this fact. After my refusal to accept the phone it was taken back to service centre again and now for more than two months i get only assurances. I have been told that there are no spares available. Neither the phone is returned nor do i get any concrete plan of action. Prathima, the marketing manager tried to help but the staff hardly pays any attention to her mails and there is often delayed response on mails. None has called till date to even say sorry for the ordeal they put the customer through. Will be filing a case on them soon.