[Resolved]  Sangeetha Mobiles — Tampered mobile selling in outlet (gandi nagar, bangalore)

Address:

Bangalore, Karnataka

On 17/05/2014, i have taken nokia 710 mobile in sangeetha mobiles at gandi nagar branch bangalore. On the 4th day itself it got switch off and was not getting switched on. I have taken the hand set for the dealer on 5th day and he told me to go to service centre, in service centre i came to know that accessories was not the one which is given by nokia company ltd. On 9th day i hav etaken the mobile back from service centre and 10th day i have taken that to sangeetha outlet. On that day on duty manager telling me that "you have taken this mobile before 11days, so we are helpless on the issue". By hearing this i raised my voice so he said me to go jayanagar and told me that "he have spoken with manager and they will replace the handset for me". When i went to jayanagar they were not responded to me. Next day when i went to sangeetha outlet, i was met the person who sold me the mobile, when i have explained the thing happened, he opened one more hand set which was on display and given me all the accessories of that box and replaced the battery of the mobile. After that my mobile got switched on, and the old battery he kept in the new handset box and again kept it in the display in front of me itself without any hesitation. Is it correct to give opened handset to customer? Next visitor who comes to outlet to buy that mobile, what will be his situation?... What should i do, because i have taken tampered handset unknowingly which he is claiming original?