[Resolved]  Sanjeev Kapoor Culinary Studio — Haven't received the product after 2 months of placing the order

Address:

Patna, Bihar

Hello, I am writing this message after being frustrated by the response given by people working for sanjeevkapoor.com. My sister bought few products ( cook book & Wonderchef Diamond Coated Pans (Induction Base) ) from the website (www.sanjeevkappor.com) order no.[protected] on 2/04/2014 . The cookbook was received on time but pan didn't arrive. we waited for few weeks and made a call to the company ( just one no. available:[protected], we were told it will be dispatched soon, we again waited but pan did receive the pan . we had made at least 10 calls to the company and every time they say they will send it next day but they don't do that. Last conversation i had, was on 24th May and again i was told the PAN will arrive in a week, its been 12 days but it hasn't, i even asked the person on the phone that if the product is not available we are happy to get the money back but he insisted that the product is available and he will make sure it reaches within a week . I have been trying to contact via phone but no one is picking up the call and no one has replied to my mails. Its been a really frustrating shopping experience for us as a customer . I hope you can look into this and get this thing resolved . Regards, Siddharth