Santa Monica Study Abroad — Mistakes in admission process

My son Abhishek K Pradeep had enrolled for admission to Waterloo University Canada for masters in MEng Electrical and computer engineering course via Santa Monica on 11/10/21
We had done all SOP LOR of referees, getting grade cards and transcripts all by ourselves and had given all particulars to Akshara S Kumar who is handling this.She just had to transfer the same particulars to the college but she failed to write the correct email ID of one referee..infact she gave one email ID for both referees to the University. In the process the LOR has been sent to only one professor and also the college where my son studied ( National Institute of technology Calicut) is incompletely written.
Also we have to ask for update each and every time to both Akshara and Arya who's the career coordinator and who is equally disinterested in their work .

I would like my sons admission to be handled by someone who's responsible and whom we can depend for our sons future.We opted for Santa Monica because we felt it was dependable but we are very disappointed. I would like to get a reply or call asap regarding this and what measures you have taken to address my concerns

Dr Seeja Pradeep
( Mother of Abhishek K Pradeep)
Email.. [protected]@gmail.com
Ph [protected]