Saraf Furniture / Insaraf.com Complaints & Reviews

Hi,

I brought a double bed through insaraf.com portal, after discussing with their executive on different terms and conditions like whole bed will be on pure sheesham wood except top and bottom side ply and then after this i made a online payment in full.

Now they were not tracable and didn't deliver on their agreed timeline and also not found the product which was shown on their portal and was a poor quality...

I purchased a three-seater eva sofa from saraf furniture (Online, invoice no insf[protected] on 30 november 2019. The product that arrived did not match the online images and dimensions at all, and is clearly defective. After repeated calls and emails, they sent a carpenter to check the product: he too agreed that it was entirely defective.
In accordance with saraf furniture's stated terms and conditions, i filed a complaint with...

My recommendation is never to buy from saraf furniture as neither their product nor their customer service is worth spending money.

I bought one kuber king size bed in dec 2019 and delivered in complete damage condition.
The first complaint was logged on 26th dec 2019 and after rigorous follow-up (Multiple times photos were shared from all possible angles) i was confirmed that they have send the repair kit and will...

I purchased hydraulic storage bed and cabinet in Nov 2019. They took near a month's time to deliver and at the end they delivered defective products.

Cabinet door does not close and hydraulic bed hinges does not even work. Bed does not close.

Their customer service lie that they are sending carpenter to calm down the crying customer. Nobody ever turned up to repair the defective furniture. I don't recommend...

I have purchased a bed from them on oct 26th, 2019. Its more than a month now and there is no update about my order. The customer support tells me every week that it will be dispatched in 4-5 days. This has been happening since past 3 weeks now. They are not even cancelling my order. Nor any senior talks to us. The customer support is clueless. On mail they will reply a standard answer....

I had ordered a Jaipur bed and bedside table on 27 Oct. i was promised it will be delivered in two weeks. however after repeated calls the insaraf staff kept on apoligising for delay and the order was delayed by 31 days. When u call up there order placing number these guys keep on changing within minutes and its just not possible to speak to same guy. They will make excuses that the guy u spoke earlier is busy. in addition they never let...

I purchased dining set and bed with trolley from insaraf.com on 23rd october, 2019.
Inspite of full payment they haven't yet delivered my purchased products. Customer care department is just useless, rude and they keep telling lies.

As you can see purchased these close to deepavali time, we tried calling their customer care department but none of them were available for complete week. Their complete department went...

I ordered a bed form their online store and i never got any calls or updates form them. I had to chase after 10 days and still their response was “we will try to send in next shipment” and also they aren’t clear when is the next shipment scheduled. Very poor customer support and still not clear when it will be delivered. Don’t even consider the option of sending emails as the customer support says. It’s a waste of our time...

Dealing with a terrible experience with saraf furniture @www.insaraf.com ordered (Order no #insf[protected] a product on 24th october supposed to be delivered on 3rd nov. Until now the product is not dispatched. Everytime i call they say its getting dispatched in 3-4 days. Asked for a refund they are not refunding and always says we are sending soon. The customer care can't do anything says senior department will respond to email (There's...

Had purchased new l shaped sofa for 28000/- few months back from this shop. Had given a guarantee of 10years. Within a month we noticed some insects falling out from sofa everyday. Soon we informed the shop owner to replace the sofa as there were many of those insects. He said he will inform hz vendor which he took almost a month and a half to come home. He took the sofa and returned after 2 weeks without repairing the wood which was damaged...

I have not recieved my item yet and customer care service is pathetic. No one was bothered to call me and tell me about the delay after i tried calling them 20 times i recieved a cold response... Ther are not giving me any seniors number. I have written so many emails but nothing works with their unprofessional and pathetic behavior... I am following up from last so many days... Chats phone calls emails nothing works here.... Order getting...

Wall mounted charlie solid wood dressing table with glass item was procured in the month of september. It took weeks of time to deliver the product in damaged condition. The glass was not protected and it was broken in transport. Upon request for replacing the same i was advised to get it done with the carpenter at my own cost. The glass is required to protect with thermocoal of sufficient quantity or sale deed should be happened without...

Order #insf[protected]

Order paid and confirmed on 15th july 2019
Delivery date given: 23rd july 2019

Current status: yet to recieve

Have made several calls and emailed umpteenth time. They keep revising the date on some pretext or other. No response to the email. They are sitting tight on the emails plus i can no more see my order status!

They are a fraud online company.br...

I am just sharing my experience which is so traumatizing and unpleasant just because o[censored]nprofessional behaviour of Saraf furniture. Their contact details are as follows https://www.facebook.com/furniture.saraf, Contact No.+[protected] .Their website states that solid wood over the period of time develop minor cracks but the cracks in the images are not minor it means the carpenter has chosen bad quality and unseasoned wood. They are giving...

Double Bed got broken within half an hour o[censored]se implying poor quality of wood as the part (smaller beam), which is supposed to be of strongest part, got broken.

2. Anyway lodged complaint immediately and they responded by offering that the broken part will be replaced apart from their carpenter visit for the other issues (trolley, some damage to Almirah) without giving any explanation of poor quality.

3. Though...

PATHETIC CUSTOMER CARE
The people manning the customer care department of this firm are impolite, arrogant and totally in-cordial who do not know how to talk to customers. This person whom i spoke to regarding the problems faced by me with their furniture, was shouting at me for not being able to provide him with order number. Moreover, he had the audacity to disconnect my phone!!!
I had bought furniture from them two years...

Order number insf[protected]

Insaraf is denying to do the assembling of bed which they delivered. They are saying that they don't have services in that area where they themselves delivered the product. It was never conveyed during order phase or during the delivery period (Which itself happened after lots of followups). Now when i called them for assembling the bed, the told me that i need to get the assembling done from any...

Order #insf[protected]

Ticket #70718

Very poor quality products and customer service. This is a fraudulent company, they deliver very poor quality product and do not service in spite of follow ups.

My dining set broke and came apart in just 3 months. Spending so much money is not worth.

I am planning to approach customer consumer court as after multiple follow-ups also they are not...

I ordered 4 sitter dining table on 8th dec18 (Insf[protected] and it got delivered on 6th jan19 with a broken leg. I sent the damaged portion photo to suresh and insaraf customer care on 6th jan19. Customer care said they didn't receive photo because it's more than 1 mb so i told them get it from suresh.in between we tried to contact suresh neither he was picking the call nor responding over whatsapp. After that there's no update till 11th...

I have purchased sofa and dining table. The product delivered in damage condition. Since 26th dec i am chasing their customer service team. No action yet taken. They are only giving false assurances. I have sent complaints to their ceo through linkedin but no response.
I have already paid full amount and having some damage product at home. I need it should get fixed or i should get refund of my money....