Saraf Furniture / Insaraf.com Complaints & Reviews

3months back i ordered kuber bed. which is was my biggest mistake.bed statred making noise after few days...and i have been following up on for the reapair since 2 months. now...

The so-called customer care keeps no record of the conversation and I have been explaining this every day to them. Yet they only give assurances but nothing is done on ground.

Strict action should be taken against these guys.They are...

I ordered a Dining Set on 9th Jan 2017, the piece that arrived on 13 January 2017 was broken, when I refused to take it, It was suggested to keep it and the same will be replaced in 2-5 days.
I have been following up on daily basis but every time some excuse or the other is given and they have not been following up on this.

The so-called customer care keeps no record of the conversation and I have been explaining this...

Hi Guys, I am not from any of the portals who are selling furniture online nor want to malign image of Saraf furniture, I am just sharing by experience which is so traumatizing and unpleasant just because o[censored]nprofessional behaviour of Saraf furniture.
This has been started from 28 Aug 2016 when I have placed order for Solid Wood Jali Dining Set (Table + 4 Chairs) worth Rs. 21, 999, furniture was delivered to me on 8th Sep 2016, when...

I ordered for the dinning table set. The quality of furniture was alright but arrived with few cracks and missing bolts of the dinning table. It was reported with the photo to the customer support at once, they advised me that a specially designed kit will be sent and finally it arrived with out the bolts after 20 days. The next day the carpenter service guy called and says we they do not have any service at Visakhapatnam ( My home town )....

महोदय
कृपया मेरे ईमेल सन्देश 22 अक्टूबर 2016 का अवलोकन करें जिसमे आपकी फर्म से ऑनलाइन खरीदी dining set 6 seater ( sctr-103 ) on order no.#insf62472133 dated 12/9/2016 की एक कुर्सी की नीचे की टांग टूटने की शिकायत दर्ज कराकर...

I had ordered Kuber Bed with box on 16/8/2016.Within 2 months its bedhead wood got cracks on it.I Made complaint on 7th October 2016 as they said with photographs and all the information they required. My complaint no. is 40535. I have made almost 10-15 calls to them. Every time i have got only one thing and that is fake assurance. Strict action should be taken against these guys.They are doing online fraud..I want either this bed should...

Out of box product was unusable, one of the leg was very long so stool is of no use. Reported the support same day its been 2 months no response

In the month of august they said will get it replaced / repaired after that no response
We have called almost 50 times to insaraf customer care, they said will get it resolved every time we call them however they never came back to us

Attached mail screen shot...

I have purchasec Solid Wood Kuber Bed - King ( 6ft Wide x 6.5 ft Long - Inner Size ) / Top & Side Opening Box Storage worth Rs. 29, 899.00 on 24 th December 2015.
I have received broken and defective bed from many places. From delivery date to today (16 th September 2016) no solution is provided to me.
I have already made more than 42 mail conversation. Lots of chats and call. but nothing works apart from fake assurance.br...

I made purchased Dining set on 15.08.2016 amounting to Rs.32000 and now I am repenting.
I received a consignment with a Broken Top.
One Chair with a Broken leg.
Two chairs with a crack.
One chair with mismatched design.
Woods are not real wood as guaranteed.
Entire expenditure on Dining set ended into a waste of money.
They committed assembly services in Pune, but, no service is provided.br...

Saraf Furniture is a fraudster stay away from them, you will not get the product on time neither will you get any response. Your phone calls will not be attended, your mails will not be responded, no way you could contact them. This is run by unprofessional folks. I had the conversation with Raghunandan Saraf before placing the order he had assured me for delivery of the product and its been more then 3 months now and im yet to receive the...

Dear mr sharaf
Rceived my order wrongly delivered today, i have placed order for center table with walnut finish but have received honey finish and when i told delivery chaps to take it back they said they will replace it tomorrow. Please get it replaced. There was no response from customer care of insharaf through phone and through mail. Kindly help resolve. Thanks...

We have ordered for furniture which included dining table set with centre table from insaraf.Com. The goods were delivered after a month & when the packages were open to our surprise the dining table was broken from edges, the siting bench was cracked from inside. By the looks of the table & chairs you can say the quality of wooden used is very poor & the finishing was pathetic. We immediately informed the banglore number[protected]but...

We've ordered dining table & centre table from insaraf.com the products delivered were damaged and after complaining to the saraf office no one responded to change the products. We've filed a law suit in consumer court for there pathetic services & poor product quality
When contacted on there numbers of banglore, there representative mr ravi asked for resolution in 24 hours, now it's been 5 days there is no resolution....

There is no res ponce for my order till now
Every day i call saraf help line they will tell morrow i will get the product
Is this a cheating? I spend 20, 000 for the product and got a confirmation we will get product on 21/07/2016 however there is no response now
There is no responce from the support team of saraf and they do not answer anything correctly
Very pathetic customer suppot
I would request...

Order no. #1nsf50292133a
Date of delivery: 25th april
Date of complaint: 26th april
Current status: incomplete resolution, no commitment from saraf furniture.

I had ordered 1 dinning table set, 1 sideboard and 1 coffee table. Recieved material on 25th april, carpenter showed up on 26th. Found, 1 dinning chair completely broken, sideboard completely messed up, dinning table top scratched and many other...

I have bought a 6 chair dining set, 2 beds, 4 side tables, 2 coffee tables and 1 tv unit. The payment was made in full before the delivery. Its been 22 days that my furniture is delivered but 1 coffee table is still pending. The furniture delivered is defective and i have writing them e-mails with pictures for the last 22 days but have not been responded to. I have paid for the coffee table and have not even rcd it...No answer at all!!!br...

I have purchased kuber solid wood bed from http://www.insaraf.com/products/kuber-bed url. They sent some defective pieces. I am trying to contact customer care from last 1.5 months. They sent carpenter twice but issue is still not resolved and bed is till not assembled.

Order number is 1nsf46752133.

Customer care e-mail id is [protected]@insaraf.com

Could you please help me in this regard?...

I bought an a Solid Wood Bed from In Saraf Furniture in Feb 2016 for 23, 999/= .
The bed received was defective, meaning the nuts & bolts did not match. The person who came to assemble came empty handed without any tools, but promised to take action soon.
Later I informed them via email several times, but there was no response. There is a call center number which no one picks up. Luckily once in several tries, someone did pick...

I purchased a solid wood table online for Rs 6999/-(Prepaid) vide Order #1NSF48522133 on 06 Mar 2016. The table was received at Raipur on 15 Mar in damaged condition. I registered complaint on phone and even mailed the photos of damaged table to their customer service rep but there was no response. They even stopped receiving my calls thereafter. I tried their chatting line almost everyday also but there has been no response.
br...

My order no. is #1NSF45992133. I asked for a replacement for 1 unit of Solid Wood Jodhpur Sofa Set a month back i.e. on 11th of feb 2016 (as I received a damage piece). Till date I haven't received my replacement. Though the damage piece is collected by them but the replacement is still not received. I am in regular contact with Mr. Rahul and Mr. Shankar, who every time I call clarifies that your product is ready for dispatch. On 14th march,...