Saraf Furniture / Insaraf.com Complaints & Reviews

Address: Churu, Rajasthan, 331403

Website: insaraf.com

I had purchased a Poster bed from Saraf, It was received in Oct-2016 with some defects. They have sent supports of bed plank to Queen bed instead of King Size bed I purchased.

I had lodged a complaint with No. 41329 immediately and sent them at least 30 reminders. No action has been taken and no reply from them. Had called them on their call center many times. Every time one new person answers and tells a new story. Now they stopped answering my calls too.

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Address: 560068

Website: Insaraf.com

Pathetic customer service. Poor quality of product as they deliver defective products and will never look back at you or pay attention to your pleas or suit. Worse experience. Never ever buy products from these people. Beware they are cheapsters and big time frauds. Do not deliver quality products at all. I would give a minus 5 rating unfortunately that's not the option.

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Asha Shekhawat

from Pune, Maharashtra

Feb 10, 2017

did your product was repair>?? what to do? seems they dont care at all..

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Address: 411028

Website: www.insaraf.com

3months back i ordered kuber bed. which is was my biggest mistake.bed statred making noise after few days...and i have been following up on for the reapair since 2 months. now...

The so-called customer care keeps no record of the conversation and I have been explaining this every day to them. Yet they only give assurances but nothing is done on ground.

Strict action should be taken against these guys.They are doing online fraud..I want either this bed should be repaired or my money should be given back to me...

No business sense, no business ethics, and no will for sustainability. Insaraf.com

Having TERRIBLE experience after buying furniture from insaraf.com Saraf Furniture

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Address: Gurgaon, Haryana, 122017

Website: www.insaraf.com

I ordered a Dining Set on 9th Jan 2017, the piece that arrived on 13 January 2017 was broken, when I refused to take it, It was suggested to keep it and the same will be replaced in 2-5 days.
I have been following up on daily basis but every time some excuse or the other is given and they have not been following up on this.

The so-called customer care keeps no record of the conversation and I have been explaining this...

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Address: 331403

Website: insaraf.com

Hi Guys, I am not from any of the portals who are selling furniture online nor want to malign image of Saraf furniture, I am just sharing by experience which is so traumatizing and unpleasant just because o[censored]nprofessional behaviour of Saraf furniture.
This has been started from 28 Aug 2016 when I have placed order for Solid Wood Jali Dining Set (Table + 4 Chairs) worth Rs. 21, 999, furniture was delivered to me on 8th Sep 2016, when I have checked the furniture one chair had twisted leg and screw sent with the dining table (for fixing legs with the top) were of 5 inches but actually required size was six.
And as vigilant customer I have reported the same to Saraf Furniture[protected], for complain you need to select 3 from IVR options), was told to me that both of the things can be taken care of within a week.
After a week when I haven’t heard anything from Saraf Furniture again I have called them again I got the standard reply that will be done within a week.
Friends you all will be amazed that till date I both of the things were not resolved, and I am continuously following up with these guys (complain number is 39601) for refund and every time I got a standard reply that they will talk to their seniors and will get back. I want this furniture on occasion of Diwali and at last I have to order at some other portal.
Friends, now I can understand why there is no COD (Cash on Delivery) on Saraf Furniture website, they are least bothered towards customer complains, even after purchasing the furniture from them you won’t get invoice copy. They always ask you to mail your concern but will never reply.
Guy’s, now I have to move to consumer court to recover my money back, again I’ll say I am not witting this because of some abhorrence towards Saraf Furniture but people sitting at this organisation should be sensitize towards customer grievances and nobody can take customer for joyride in the name of ecommerce.
Friends, will leave the decision to you whether to buy from Saraf Furniture or not but think it over seriously when all other players are offering COD why Saraf Furniture is not providing the same if their intentions are correct.

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Address: Visakhapatnam, Andhra Pradesh, 530026

I ordered for the dinning table set. The quality of furniture was alright but arrived with few cracks and missing bolts of the dinning table. It was reported with the photo to the customer support at once, they advised me that a specially designed kit will be sent and finally it arrived with out the bolts after 20 days. The next day the carpenter service guy called and says we they do not have any service at Visakhapatnam ( My home town ). I have been regularly call and emailing customer support guys but no response. It looks like they have completely ignored my case. I have the dinning table left in the room unfixed. Very disappointed with the service.

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Address: Jaipur, Rajasthan, 302001

Website: insaraf.com

महोदय
कृपया मेरे ईमेल सन्देश 22 अक्टूबर 2016 का अवलोकन करें जिसमे आपकी फर्म से ऑनलाइन खरीदी dining set 6 seater ( sctr-103 ) on order no.#insf62472133 dated 12/9/2016 की एक कुर्सी की नीचे की टांग टूटने की शिकायत दर्ज कराकर दीपावली से पूर्व बदलने का अनुरोध किया गया था। आपके यहाँ से Deen.P ( insaraf.com ) द्वारा कुर्सी की टूटी टांग का चित्र भेजने का लिखागया था यह चित्र भी उसी दिन आपको भेज दिया गया था।
मुझे अत्यंत खेद के साथ लिखना पड़ रहा है कि आपकी फर्म द्वारा आज दिनांक 12/11/2016 तक इस पर कोई कार्रवाही नहीं की गई, यहाँ तक की कोई जवाब देना भी आपने मुनासिब नहीं समझा।
मेरे जैसे मीडिया से जुड़े एक वरिष्ठ पत्रकार के साथ ऐसा हो सकता है तो आम आदमी के साथ तो सहज ही अनुमान लगाया जा सकता है।
इससे पूर्व की मैं मीडिया में यह मामला ले जाऊँ और अन्य वैधानिक कार्यवाही करूँ एक बार फिर आपसे अनुरोध है मेरी टूटी कुर्सी अतिशीघ्र बदलने की कृपा करें अन्यथा समस्त हर्जे खर्चे की जिम्मेदारी आपकी फर्म की होगी।
आपका
बाल मुकुंद ओझा
डी-32 मॉडल टाउन, जयपुर, राजस्थान
[protected] ( मो )

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Address: 403711

Website: www.insaraf.com

I had ordered Kuber Bed with box on 16/8/2016.Within 2 months its bedhead wood got cracks on it.I Made complaint on 7th October 2016 as they said with photographs and all the information they required. My complaint no. is 40535. I have made almost 10-15 calls to them. Every time i have got only one thing and that is fake assurance. Strict action should be taken against these guys.They are doing online fraud..I want either this bed should be replaced or my money should be given back to me.

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Dec 7, 2016

Complaint marked as Resolved

Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2016

Saraf Furniture / Insaraf.com Customer Care's response Dear Customer, We apologize for your inconvenience. Will you be able to send an email for escalation to [protected]@insaraf.com with order number. We assure you of the effective and efficient resolution of your issue. Thanking you in advance.

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Address: Bangalore, Karnataka, 560097

Website: www.insaraf.com

Out of box product was unusable, one of the leg was very long so stool is of no use. Reported the support same day its been 2 months no response

In the month of august they said will get it replaced / repaired after that no response
We have called almost 50 times to insaraf customer care, they said will get it resolved every time we call them however they never came back to us

Attached mail screen shot as promised by insaraf customer care
Complaint number insf58032133 is the number logged with insaraf

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Poonam Deshmukh

from Vyara, Gujarat

Nov 10, 2016

We are happy with what we bought

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Address: Mumbai City, Maharashtra, 400703

I have purchasec Solid Wood Kuber Bed - King ( 6ft Wide x 6.5 ft Long - Inner Size ) / Top & Side Opening Box Storage worth Rs. 29, 899.00 on 24 th December 2015.
I have received broken and defective bed from many places. From delivery date to today (16 th September 2016) no solution is provided to me.
I have already made more than 42 mail conversation. Lots of chats and call. but nothing works apart from fake assurance.
I have one question is it possible to file police complaint in such cases under forgery.
Complaint number 32146.

Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.

Sep 19, 2016

Updated by mukeshyp Chat started:[protected]:32 AM UTC

(05:32:19 AM) mukesh: hi
(05:33:18 AM) mukesh: ?
(05:33:20 AM) Customer Service: We apologize for keeping you waiting. Our operators will be with you shortly. You may check some of our new launches at http://insaraf.com/collections/new-launches
(05:33:24 AM) mukesh: ?
(05:37:00 AM) mukesh: ?
(05:39:39 AM) mukesh: ?
(05:42:59 AM) mukesh: ?
(05:43:39 AM) *** Support joined the chat ***
(05:45:01 AM) mukesh: ?
(05:46:35 AM) mukesh: ?
(05:48:15 AM) Support: hello
(05:48:22 AM) Support: This is Bina from Saraf Furniture
(05:48:24 AM) Support: Hi, how can we help you today? =)
(05:49:24 AM) mukesh: complaint number 32146
(05:49:43 AM) mukesh: solve this issue
(05:50:04 AM) Support: is there any associated order number as well ?
(05:50:09 AM) mukesh: yes
(05:50:36 AM) mukesh: #1NSF43002133
(05:51:19 AM) mukesh: did you get what ever information you want ?
(05:53:26 AM) mukesh: ?
(05:53:27 AM) mukesh: ?
(05:53:28 AM) mukesh: ?
(05:53:28 AM) mukesh: ?
(05:53:29 AM) mukesh: ?
(05:53:41 AM) Support: :)
(05:53:47 AM) Support: checking based on the info
(05:53:55 AM) Support: request you to please be online
(05:54:08 AM) mukesh: madam i want solution today
(05:54:27 AM) mukesh: its a very old backlog for you
(05:54:39 AM) mukesh: i want my money back
(05:54:47 AM) Support: Rest assured, we'll our best to sort any issue asap
(05:54:53 AM) Support: please be online
(05:55:27 AM) mukesh: i have proof of more than 42 mail conversation and lots of chat history which gave me fake asseurance
(05:55:57 AM) Support: i'd rather term them as assurances based on conversation within teams,
(05:56:20 AM) Support: however, i'm trying to get the details sir, and chatting here as well
(05:56:25 AM) Support: thus may take a little time
(05:56:36 AM) Support: humbly request you to please be online
(05:56:55 AM) mukesh: always your team says this same thing and then they never reply specially ankit
(06:01:41 AM) Support: there have been a senior technician visit
(06:01:53 AM) mukesh: sorry
(06:02:24 AM) mukesh: guy who visit my place was a dumb guy
(06:02:39 AM) mukesh: dnt call his as a senior technician
(06:03:03 AM) mukesh: he put M Seal in cracks
(06:03:22 AM) mukesh: why i accept broken wood furniture
(06:03:33 AM) mukesh: i pay you fulll amount
(06:03:43 AM) mukesh: i need proper product
(06:04:23 AM) mukesh: i have already requested to replace this bed
(06:04:30 AM) mukesh: or give my money back
(06:04:31 AM) Support: i just tried to pull the logs sir, it shows the issue was in the place which is inserted in the space provided to assemble the bed
(06:04:38 AM) Support: is that right sir ?
(06:05:44 AM) mukesh: yes ant that part is broken also
(06:05:51 AM) mukesh: i sent images also
(06:06:52 AM) mukesh: and i also mention that their is alignment issue
(06:07:11 AM) mukesh: its door is not closing
(06:07:32 AM) mukesh: doors are not aligned to groovs
(06:08:46 AM) mukesh: u there ?
(06:11:13 AM) mukesh: ?
(06:12:34 AM) mukesh: ?
(06:13:32 AM) mukesh: ?
(06:16:20 AM) mukesh: madam dont take this much time in replying
(06:16:28 AM) mukesh: session will expire
(06:17:02 AM) mukesh: i know its your trick to get rid of raised issues
(06:17:19 AM) Support: its active sir
(06:17:39 AM) Support: trying to schedule a visit from a different person
(06:17:47 AM) mukesh: why
(06:17:55 AM) mukesh: woor is broken
(06:17:58 AM) mukesh: wood
(06:18:20 AM) mukesh: how it will be fixed by a persob
(06:18:22 AM) mukesh: person
(06:18:38 AM) mukesh: again some useless guy will come and wast my time
(06:18:49 AM) mukesh: i want my money back
(06:19:00 AM) Support: thats what i'm trying to work out sir, that the guy is not " useless "
(06:19:12 AM) Support: but a senior person who knows the task well more
(06:19:18 AM) Support: I apologize for your inconvenience earlier
(06:19:30 AM) mukesh: guy came previously was a useless
(06:20:11 AM) mukesh: madam i purcahse this bed last year in december
(06:20:20 AM) mukesh: and its sept 2016 now
(06:20:40 AM) mukesh: dont you think you guys are too late in addressing the issue
(06:22:07 AM) mukesh: previously it was agreed with me that the guy whoever will visit my place will generate the report and submit it back to you about the issues in bed
(06:22:11 AM) mukesh: did he do so ?
(06:23:23 AM) mukesh: and one so called senior technician visit my place
(06:23:30 AM) mukesh: already
(06:23:48 AM) mukesh: so why you are sending other guy
(06:24:24 AM) mukesh: i want my money BACK
(06:25:32 AM) mukesh: you there ?
(06:27:49 AM) mukesh: ?
(06:28:30 AM) mukesh: waiting for your reply
(06:29:39 AM) mukesh: ?
(06:31:41 AM) mukesh: madam you there
(06:31:49 AM) mukesh: ?
(06:33:50 AM) mukesh: today if chat session expires without any solution i'll put all mail threads and chats on social media.
(06:34:09 AM) mukesh: now i'll not try to keep this chat session alive
(06:35:35 AM) Support: this is alive sir, thil will never expire until closed by you
(06:35:43 AM) Support: i'm talking with Mr Chandan
(06:35:55 AM) mukesh: no madam you are wrong
(06:36:29 AM) mukesh: if no one gives reply for a long time automatically chat session expires
(06:36:58 AM) mukesh: and your colleague ankit always use this trick to escape himself
(06:41:40 AM) mukesh: who is Mr chandan ?
(06:49:27 AM) Support: Mr Chandan is the service head for Mumbai region
(06:50:24 AM) mukesh: good
(06:50:30 AM) mukesh: so what he tells you ?
(07:03:06 AM) mukesh: ?
(07:08:05 AM) mukesh: madam are you still talking to Mr chandan ?
(07:08:32 AM) Support: yes sir
(07:11:16 AM) mukesh: looking forward for some logical conclusion
(07:25:35 AM) mukesh: madam i am going for lunch now
(07:25:55 AM) mukesh: please let me know conclusion of you talk
(07:26:20 AM) mukesh: and keep this chat session alive
(07:26:32 AM) Support: Sure
(07:26:36 AM) mukesh: so that i can continue conversation with you
(07:26:54 AM) Support: Sure
(07:45:50 AM) Support: test
(07:47:21 AM) mukesh: yaa
(07:47:28 AM) mukesh: I am back
(07:56:12 AM) mukesh: you there ?
(08:05:43 AM) mukesh: ?
(08:14:42 AM) mukesh: ???????/
(08:20:40 AM) mukesh: ?????????????????????????????????
(08:21:33 AM) Support: have shared all your details including contact details with Mr Chandan
(08:22:01 AM) mukesh: okay
(08:22:09 AM) mukesh: so whats next step
(08:22:23 AM) mukesh: i did not get any call from him
(08:30:22 AM) mukesh: ????
(08:34:23 AM) mukesh: ?//
(08:34:24 AM) mukesh: ?
(08:34:24 AM) mukesh: ?
(08:40:17 AM) mukesh: update me what is the conclusion of your long talk
(08:55:35 AM) mukesh: ?
(08:55:36 AM) mukesh: ?
(08:55:36 AM) mukesh: ?
(08:55:37 AM) mukesh: ?
(08:57:58 AM) mukesh: are you here ?
(09:13:02 AM) mukesh: ??/?
(09:18:04 AM) mukesh: madam time is running
(09:18:12 AM) mukesh: reply me
(09:18:55 AM) mukesh: you guys have only today to inform me your decision
(09:20:12 AM) mukesh: other wise from tomorrow i'll start publishing problem faced by me on social media
(09:20:29 AM) mukesh: your delay in replying is provoking me to do so

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B

bchoradia

from Delhi, Delhi

Oct 24, 2016

I've ordered an bed from insaraf. They are yet to deliver the bed. Every day delivery is postponed on one pretext or other. Despite complaining to their call center there is no response. Unfortunately I paid the entire bill in advance.
my order number is #insf65562133.

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mukeshyp's [Complaint's author] reply, Apr 4, 2017

Owner of company : Raghunandan 9982220519.
buzz him.
Any ways he will also not help you but try to push him.
In my case he blocked my number.

R

Rakesh Mahato

from Bengaluru, Karnataka

Jan 22, 2017

I bought Solid Wood Charlie Bed - King ( 6ft Wide x 6.5 ft Long - Inner Size ) / Stone against order 1NSF75842133. It was delivered with one broken leg. No action yet even after more that 15 calls and mails to support team. Their technician Nadeem said, It needs to be replaced. Today I have filed a case in National consumer affairs.

Received broken and defective bed - Comment #2643611 - Image #0

Received broken and defective bed - Comment #2643611 - Image #1

Reply

mukeshyp's [Complaint's author] reply, Apr 4, 2017

Owner of company : Raghunandan 9982220519.
buzz him.
Any ways he will also not help you but try to push him.
In my case he blocked my number.

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Address: 411045

Website: www.insaraf.com

I made purchased Dining set on 15.08.2016 amounting to Rs.32000 and now I am repenting.
I received a consignment with a Broken Top.
One Chair with a Broken leg.
Two chairs with a crack.
One chair with mismatched design.
Woods are not real wood as guaranteed.
Entire expenditure on Dining set ended into a waste of money.
They committed assembly services in Pune, but, no service is provided.
No body picks the phone after payment is made.
Overall its one of the worst decision on my part for making a purchase from insaraf.com
I have not received any response from the company in spite of repeated requests and reminders

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Tania Ahluwalia

from Delhi, Delhi

Sep 14, 2016

Let me know if you are willing to pursue this issue will pursue it free of cost against SARAF

https://www.facebook.com/Saraf-Furniture-is-a-Fraudulent-Company-[protected]/

NUMBER FOR RAGHU [protected], person at saraf responsible for customer care not answering or responding
[protected] VIVEK the guy from SARAF in Delhi causing and perpetuating the lies and harassment

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Address: Bangalore, Karnataka, 560064

Website: www.insaraf.com

Saraf Furniture is a fraudster stay away from them, you will not get the product on time neither will you get any response. Your phone calls will not be attended, your mails will not be responded, no way you could contact them. This is run by unprofessional folks. I had the conversation with Raghunandan Saraf before placing the order he had assured me for delivery of the product and its been more then 3 months now and im yet to receive the product, AVOID BUYING FROM THESE FOLKS

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T

Tania Ahluwalia

from Delhi, Delhi

Sep 14, 2016

Let me know if you are willing to pursue this issue will pursue it free of cost against SARAF

https://www.facebook.com/Saraf-Furniture-is-a-Fraudulent-Company-[protected]...

NUMBER FOR RAGHU [protected], person at saraf responsible for customer care not answering or responding
[protected] VIVEK the guy from SARAF in Delhi causing and perpetuating the lies and harassment

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M

mukeshyp

from Mumbai, Maharashtra

Jul 31, 2017

I am also facing problem in bed i ordered from saraf furniture.
They deliver be broken bed.
From last 1.5 year i am chasing them but they are looking into this problem seriously.
calling to Customer care, raghunandan, mails to them nothing is helping.

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Address: 110070

Dear mr sharaf
Rceived my order wrongly delivered today, i have placed order for center table with walnut finish but have received honey finish and when i told delivery chaps to take it back they said they will replace it tomorrow. Please get it replaced. There was no response from customer care of insharaf through phone and through mail. Kindly help resolve. Thanks

Sep 23, 2016

Complaint marked as Resolved

Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2016

Saraf Furniture / Insaraf.com Customer Care's response Dear Sir, We apologize for your inconvenience. May we suggest you to send a direct mail to [protected]@insaraf.com with order number. Our team ( phone or mail ) will respond tomorrow as they are on holiday today for rakshabandhan festival as you must know.

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Tania Ahluwalia

from Delhi, Delhi

Sep 14, 2016

Let me know if you are willing to pursue this issue will pursue it free of cost against SARAF

https://www.facebook.com/Saraf-Furniture-is-a-Fraudulent-Company-[protected]...

NUMBER FOR RAGHU [protected], person at saraf responsible for customer care not answering or responding
[protected] VIVEK the guy from SARAF in Delhi causing and perpetuating the lies and harassment

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Address: 452001

Website: www.insaraf.com

We have ordered for furniture which included dining table set with centre table from insaraf.Com. The goods were delivered after a month & when the packages were open to our surprise the dining table was broken from edges, the siting bench was cracked from inside. By the looks of the table & chairs you can say the quality of wooden used is very poor & the finishing was pathetic. We immediately informed the banglore number[protected]but they have only 1 person to take all the orders & post that all the customer heat mr ravi.
As usual he asked for the pics which we sent on 15th july post that no reply came till 17th july agin we called & gave the details post that when no reply was given then we contacted the consumer court in indore & generated a official notice for saraf furniture. Post that we got a call from mr raghunandan who is so called head of insarf.Com, but he sounded as though he is doing a great favour by answering the call then he promised to solve our issue & get the goods changed which was as fake promise as the goods shown in the pictures of insaraf.Com
Do not fall prey to the goods of saraf furniture it may look cheap in cost but let me tell you it's quality is cheap as well. Please do not ever think of buying from them it is one of the most unprofessional company we've ever seen.
Although the complaints are sent to the cmo office commerce minister of rajathan & soon it'll be covered in media, because if we don't put a stop to such business groups they'll take advantage of large number theory where few people stand against such corrupt practices else they run the business with there cheap practices

Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.

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K

Kamaltomar

Aug 2, 2016

Pathetic services & they've cheated so many customers it seems a big fraud company

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Saraf Furniture / Insaraf.com Customer Care

from Nagpur, Maharashtra

Aug 3, 2016

Verified Support

Dear Sir,

We apologize foe you inconvenience.

In our Multiple emails dated 29th July we have already mentioned that the replacement is ready and the reason for not being able to ship that is from the customer's ( your ) end. We would again request you to refer to the below mails.

We hope there is no latent / hidden motive behind all this, since we have already cleared about the replacement.

Thank you for your patience and co-operation.

Thanks,
Insaraf Support,

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Rajni_'s reply, Feb 12, 2018

I have registered my complaint which has been sent to you by consumercomplaints.in... waiting for your reply...also still waiting for the call back from Raghu...it's been 10 days!

T

Tania Ahluwalia

from Delhi, Delhi

Sep 14, 2016

Let me know if you are willing to pursue this issue will pursue it free of cost against SARAF

https://www.facebook.com/Saraf-Furniture-is-a-Fraudulent-Company-[protected]...

NUMBER FOR RAGHU [protected], person at saraf responsible for customer care not answering or responding
[protected] VIVEK the guy from SARAF in Delhi causing and perpetuating the lies and harassment

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R

Rahul Pagar

Jun 22, 2017

They cheated on me too, Raghu is a fraud guy, insaraf is a bogus company, they cheat on customers.

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Rajni_'s reply, Feb 12, 2018

I agree. They have just cheated me too and left me with broken furniture. Raghu is a fraudster. I spoke with him once...he lies and cheats abd now doesn't return my calls

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Address: 452001

Website: www.insaraf.com

We've ordered dining table & centre table from insaraf.com the products delivered were damaged and after complaining to the saraf office no one responded to change the products. We've filed a law suit in consumer court for there pathetic services & poor product quality
When contacted on there numbers of banglore, there representative mr ravi asked for resolution in 24 hours, now it's been 5 days there is no resolution.

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Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.

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Saraf Furniture / Insaraf.com Customer Care

from Nagpur, Maharashtra

Jul 30, 2016

Verified Support

Dear Sir,

Apologies for your inconvenience, may we request you to please send the order number at [protected]@insaraf.com so that we can look at it and get it addressed immediately.

Thanks for your patience.

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mukeshyp's reply, Sep 30, 2016

hey saraf furniture guys never reply back.
I am also one of their victim.
complaint number 32146.
You guys deliver me defective bed.
From December 2015 till today my issue is not solved. Now i need my money back.

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Address: 560097

Website: www.insaraf.com

There is no res ponce for my order till now
Every day i call saraf help line they will tell morrow i will get the product
Is this a cheating? I spend 20, 000 for the product and got a confirmation we will get product on 21/07/2016 however there is no response now
There is no responce from the support team of saraf and they do not answer anything correctly
Very pathetic customer suppot
I would request any legal person to call the support number and check how it works :[protected]

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Saraf Furniture / Insaraf.com Customer Care

from Nagpur, Maharashtra

Jul 25, 2016

Verified Support

Dear Sir,
We apologize for your inconvenience. You delivery was scheduled for 23/07/2016 as was confirmed with you on phone on 22/07/2016.
Please find attached the delivery confirmation. and we thank for you for your encouraging feedback.

Order #insf57172133 is on the way - Comment #2506620 - Image #0

Order #insf57172133 is on the way - Comment #2506620 - Image #1

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Address: Bangalore, Karnataka, 411057

Website: www.insaraf.com

Order no. #1nsf50292133a
Date of delivery: 25th april
Date of complaint: 26th april
Current status: incomplete resolution, no commitment from saraf furniture.

I had ordered 1 dinning table set, 1 sideboard and 1 coffee table. Recieved material on 25th april, carpenter showed up on 26th. Found, 1 dinning chair completely broken, sideboard completely messed up, dinning table top scratched and many other small issues.

Sideboard was somehow repaired with lot more scratches.

For broken chair i have been getting response for last 3 weeks as, it will be dispatched in next 1-2 days. I have been told this at least 6-7 times in last 3 weeks. Even promised for an email about confirmation once dispatched. Same story everytime! No commitment, no response, no callbacks, no emails. And now the cusotmer care executives hang up on me.

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Tania Ahluwalia

from Delhi, Delhi

Sep 14, 2016

Let me know if you are willing to pursue this issue will pursue it free of cost against SARAF

https://www.facebook.com/Saraf-Furniture-is-a-Fraudulent-Company-[protected]...

NUMBER FOR RAGHU [protected], person at saraf responsible for customer care not answering or responding
[protected] VIVEK the guy from SARAF in Delhi causing and perpetuating the lies and harassment

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Address: Bangalore, Karnataka, 560013

Website: www.insaraf.com

I have bought a 6 chair dining set, 2 beds, 4 side tables, 2 coffee tables and 1 tv unit. The payment was made in full before the delivery. Its been 22 days that my furniture is delivered but 1 coffee table is still pending. The furniture delivered is defective and i have writing them e-mails with pictures for the last 22 days but have not been responded to. I have paid for the coffee table and have not even rcd it...No answer at all!!!
The owner of the company i.E raghunandan has blocked my no and he cannot be reached. The bangalore representative suresh who is the sales guy in their brigade road showroom does not pick up my calls. This is a day light robbery!! I would like to appeal to all you of you have had similar experiences to pls call me so that we can form a group and can take legal action against them. My no is [protected].
Thanks,
Ujjwal

Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.

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Saraf Furniture / Insaraf.com Customer Care

from Nagpur, Maharashtra

Jul 30, 2016

Verified Support

Dear Sir,

Apologies for your inconvenience,

As an update, the issue have been sorted as per your satisfaction.

Thanks for your patience and co-operation.

Thanks

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T

Tania Ahluwalia

from Delhi, Delhi

Sep 14, 2016

Let me know if you are willing to pursue this issue will pursue it free of cost against SARAF

https://www.facebook.com/Saraf-Furniture-is-a-Fraudulent-Company-[protected]...

NUMBER FOR RAGHU [protected], person at saraf responsible for customer care not answering or responding
[protected] VIVEK the guy from SARAF in Delhi causing and perpetuating the lies and harassment

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S

ShobanaMagesh

from Mumbai, Maharashtra

May 31, 2017

@Ujjwal, Is your complaint resolved? If so, how did you fight against Saraf furniture?

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A

Ashishd Dangwal

from Mumbai, Maharashtra

Aug 27, 2017

Hi Ujjwal
I am planning to buy a bed from there. While I read your complaint, I have also read some good comments. I am a bit wary of ordering something basis what I rrad of your experience. Let us know how the stuff is, and whether it is worth taking the effort and pain to order on line.

Thanks
Charu

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Rajni_'s reply, Feb 12, 2018

Don't buy. I received broken furniture this month and they promised a replacement. I call and call...but they lie and lie. Don't buy from them.

K

Kashish21

from Bengaluru, Karnataka

Mar 9, 2018

Please dont order any product from insaraf.com. I ordered a 4 seater dining table which came in a damaged condition - i had made payment while ordering. I have asked for a refund, and for the last 10 days, the customer service team has been redirecting me without giving a firm response. All i was told was ' We are waiting for senior team member to respond'.
To be honest, all of them (including the owner) seem hand in glove and this is the worst online experience I have had. Best to avoid buying from insaraf. please write to me at kashish.sharma at gmail.com - I want to take this up with higher authorities

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Sunny6767's reply, Apr 23, 2018

Can u pl send me the mob nos of all these ### of insarf.. My email is [email protected]... Regards

A

Akash.sahu

from Pune, Maharashtra

Mar 30, 2018

@Ujjawal :
I cant able to see your number if your issue is not resolved please let me know ur number or email id.
Hello All,
I faced same issue even i read for multiple site e.g. facebook, tiwtter and mouthshut, there are multiple compaint's against them.
I would like to request to all you of you have had similar experiences to mail me on below mail id with all details and take legal action against them.they will never stop and still they are fooling every one.
Please lets make group the teach them lesson.

Link my compaint
https://www.consumercomplaints.in/saraf-furniture-insarafcom-received-broken-sid...⇄

Email id
[protected]@gmail.com

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Address: Ranga Reddy, Andhra Pradesh, 500084

Website: www.insaraf.com

I have purchased kuber solid wood bed from http://www.insaraf.com/products/kuber-bed url. They sent some defective pieces. I am trying to contact customer care from last 1.5 months. They sent carpenter twice but issue is still not resolved and bed is till not assembled.

Order number is 1nsf46752133.

Customer care e-mail id is [protected]@insaraf.com

Could you please help me in this regard?

Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.

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Saraf Furniture / Insaraf.com Customer Care

from Nagpur, Maharashtra

Jul 30, 2016

Verified Support

Dear Mam,

Apologies for your inconvenience,

As an update, the issue have been sorted as per your satisfaction.

Thanks for your patience and co-operation.

Thanks

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Address: Churu, Rajasthan, 331403

Website: www.insaraf.com

I bought an a Solid Wood Bed from In Saraf Furniture in Feb 2016 for 23, 999/= .
The bed received was defective, meaning the nuts & bolts did not match. The person who came to assemble came empty handed without any tools, but promised to take action soon.
Later I informed them via email several times, but there was no response. There is a call center number which no one picks up. Luckily once in several tries, someone did pick up the phone, It seemed he was in the midst of traffic.
Any way he was least interested to listen to my complaint & said someone will call back, he said they do not have a system of giving a complaint number for the calls.
Needless to ad that call back has not happened in two weeks.
It is a company engaged in cheating with no regards to customer

Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.

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T

Tania Ahluwalia

from Delhi, Delhi

Sep 14, 2016

Let me know if you are willing to pursue this issue will pursue it free of cost against SARAF

https://www.facebook.com/Saraf-Furniture-is-a-Fraudulent-Company-[protected]...

NUMBER FOR RAGHU [protected], person at saraf responsible for customer care not answering or responding
[protected] VIVEK the guy from SARAF in Delhi causing and perpetuating the lies and harassment

Saraf Furniture / Insaraf.com Complaints & Reviews

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Saraf Furniture / Insaraf.com reviews & complaints page 18

Poster Bed

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Poor quality of product

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Horrible INSARAF.COM

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Dining set

No after sales service, not keen to resolve customer complaint, why i know why they won't give cod (Cash on delivery) option

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Missing all the bolts and damage to the dining table.

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Dining chair

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Defective bed

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Complaint number INSF58032133 _ insaraf furniture cheating people

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Received broken and defective bed

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Defective Dining table set

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Fraudster dot buy

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Wrong delivery of center table

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Damaged products delivered & no response to calls or emails

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Damaged products delivered by insaraf.com

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Order #insf57172133 is on the way

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Damaged furniture, no replacement, no commitment

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Cheaters/should be arrested

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Defective kuber bed product

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Bed

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