Saraswat Bank — first information regarding online debit card payment fraud.

Address:	411015
Website:	www.adwordpay.registrationpay.com/insert_otp.php

Dear sir,

I am kapil parmar, i have one current account in saraswat bank with payee name - functions india.
As per subject line, yesterday i experienced an online debit card payment fraud. I was getting calls from google adwords services (As they told) through particular nos. [protected]/ +91 [protected] (Miss himanshi/ mr. Abhishek) for google adwords services to promoting the website on the google search engine. According to the telephonic discussion, they charging rs. 500 for six-month promotional services to start adword services.

After 3-4 time communication, i agree to pay rs. 500/-. They provided one registration cum payment link (http://www.adwordpay.registrationpay.com/insert_otp.php) for registration and payment. I filled the payment details, as mentioned below.

Card no.
Validity date of the card
Cvv no.
Amount - 500

After filling the details i clicked proceed button. It directed on otp page, i was waiting for otp. But didn't receive any otp. Then after some time, i received one message from the bank for deducting rs. 500 /- (Time 05:56 pm - 25/08/2018)
After that, i received two another massage from the bank, which shows that, two payments of rs. 9500 /- done (Time 06:21 pm - 25/08/2018). I didn't understand that without otp and any other password detail, how can payment is done. I immediately transferred balance amount from my current account to savings account. But until that, i was lost my rs. 19500/ -
I immediately tried to call aundh branch no. But no one received the call. Then i called to saraswat bank customer care and request to cancel all three transactions, but they said that cant does so. Even they can't stop this if it happens again. Then we mutually decided to block my debit card. Then i log in my online banking and tried to find any option for cancellation the transaction, but there is no any option founded. Its so sad that bank doesn't have that much security, especially for current accounts.

I didn't understand about our account security, without otp, how can bank enable to make payment to anyone. What is the security of our hard earned money??
Also worried about my account with saraswat bank.

Today, i also visited vishrantwadi police station to complain about the same, but they suggested for cyber crime cell complain at sp office. They also questioned that, how can bank enable any transaction without otp or password.

I want my money back anyhow...
Its a humble request to you, please do needful action and resolve the issue. Please find the attached documents for further action. Please fill free to communicate, if anything requires from my side.
My contact no. - [protected].