| Address: Chennai, Tamil Nadu |
Dear all,
I am Pradipta Kumar Nayak working for AdityaBIrla Money , Chennai , recently on date 29/09/2012 visited to New Saravana stores (129 , Usman road , T.nagar , chennai-17) to purchase a wireless bluetooth headset and asked the sales person to show different bluetooth models wherein I can receive calls and also access music , however the sales guy sold the bluetooth stating that I can access all my requirements , even given a commitment of 1yr of waraanty on this. When I opened the box for test purpose after paying the full amount of Rs 742.00 at that particular counter I found it as wrong , because music option is not available to that device. I asked the same again to the sales person , but he directly refused to change the device and behaved rudely . Even I requestd him to exchange the device and was ready to pay the extra amount for my required one , but he didn't listen me at all . I would like to mention one thing that , when I asked the sales person to provide the mail-id of their manager , one of the guy told me its www.microsoft.com and even they were not ready to provide any information about their manager . I had never seen such a bad and poor service
ever before . For details I am attached the billing details , kindly find the same do the needful asap.
Aug 13, 2020
Complaint marked as Resolved
2, MONDAY GOT DELIVERY BUT THEY DEMAND FOR RS.100 TO LIFT TO THE FLOOR BUT I ALREADY PAID FOR THAT ( HOUSE IS IN 2ND FLOOR SO I PAID RS.140 AND TRANSPORTATION AMOUNT RS.390)I GAVE RS 50 EXTRA STILL THEY NOT HAPPY. I STARTED ON TUESDAY TO CALL MR. KARTHIK MOBILE NO [protected] WITCH CONTACT PERSON NO GIVEN BY YOUR SALES MAN AND WRITTEN ED IN THE VOUCHER TOO. HE SAID THEY WILL COME TODAY OR TOMORROW FOR THE SOFA FITTING. I WAS WAITING FOR THE SAME DAY AS WELL WEDNESDAY AND CALLED HIM ON THURSDAY MORNING AND HE GAVE ANOTHER NO MR GANESH [protected]. I CALLED HIM TO COME FOR FITTING HE SAID COME BY EVENING SO I WAS WAITING FOR HIS ARRIVAL TILL 8.30 PM AND CALLED HIM AGAIN HE IRRESPONSIBLY TOLLED WILL COME BY MORNING ONLY, BUT WHILE I CALLED HIM FIRST ITSELF I ASKED HIM TO COMPLETE TODAY IT SELF AS I AM MOVING OUT OF STATION ON THAT DAY (THURSDAY NIGHT AGAIN I CANCELLED TICKET AND CALLED MR KARTHIK HE GAVE ME THE COMMITMENT THAT YOUR COMPANY PERSON WILL BE THERE AT 10 AM BY MORNING FRIDAY.I AM WAITING FOR YOUR PERSON TILL NOW 12.25 PM FRIDAY NO ONE PICKING UP THE PHONE AND NO RESPONSE.HOW LONG WILL YOU TAKE TO COMPLET ?
PLEASE LET ME KNOW TO WHOM TO CONTACT REGARDING THIS AND WHAT SHOULD BUYER DO WHILE BUYING FROM YOUR PREMISES.
NOTE: MY BILLNO: 1957, 1959,
I HAVE NOT BELEAVED WORD THAT I HAVE HEARD FROM PEAPLE THAT THE SARAVANAN STOR IS WERY WORST
BUT NOW HAPPENING TO ME WHAT SHALL I DO?
REGARDS,
SARAVANAN.S